We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
2 people are viewing this hotel
Booking.com
£70
Breakfast included
HIExpress.com
£70
Breakfast included
Save more with IHG One Rewards
travelup.com
£68
Breakfast included
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (2,140)
Filter reviews
2,140 results
Traveller rating
928
818
285
62
47
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
928
818
285
62
47
Show reviews that mention
All reviews albert dock scrambled egg and beans great location exposed brickwork beatles story pay and display big wheel breakfast was included car park city centre no air conditioning good size fire alarm restaurants and bars yogurt cooked breakfast twin room
Selected filters
Filter
Updating list...
12 - 17 of 2,140 reviews
Reviewed 25 November 2023

Great hotel in a great location. Rooms are spacious and clean, although the lighting was poor and more is needed. Never enough staff and it was a long wait to check in and then to get a drink from the bar. Breakfast was good and the staff were lovely. They advised we book Liverpool One Qpark however there is a pay and display car park outside the hotel which would have cost me the same.

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank debbielR9696ZC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel, responded to this reviewResponded 3 December 2023

Hi Debbie,
Thank you for such a lovely review. I'm sorry you had to wait to check in, we endeavour to minimise our waiting times always but obviously if we have a busy spell sometimes this is unavoidable. I hop this didn't tarnish your stay with us and we hope to see you again soon.

Tasha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2023 via mobile

Room was fairly spacious and clean but the reception never had enough staff working which meant waiting for 30 minutes to check in. When the reception was busy there was nobody working on the bar, also waited 30 minutes for a drink and eventually left. Also worth pointing out parking was £20 per day out front. Wouldn’t hurry back at all which is a shame as it’s in a decent location.

Date of stay: November 2023
Trip type: Travelled on business
Thank douglasb166
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel, responded to this reviewResponded 23 November 2023

Hello Douglasb166,

Thank you for taking the time to leave a review of us here at the Holiday Inn Express - Albert Dock, we appreciate any feedback given and will take it on board.

I'm really disheartened to hear about your experience when staying with us as this definitely isn't the norm for us. Due to most of the time on a Late shift we tend to only have two people on as this is really only what we need however if everyone is to show up all at once then yes there will be delays in serving everyone which I am sorry for.

If you would like to talk further about your stay please contact us either by email at Reception@exliverpool.com or by phone at 0151 702 6350.

Conor
Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2023

From arriving to leaving we could not thank the staff enough. From arriving early the young lady on reception whom I’m very sorry didn’t get her name told us our room was ready and that we could check in straight away which was an added bonus, lovely view over the docks made our room extra lovely
Having a well earned drink in the evening at the bar was also a pleasant experience, and we could not fault the breakfast at all.
Would highly recommend this hotel so keep up the great work, staff amazing thank you for a wonderful stay.

Room tip: Great area just out of the main night life
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank janethW7457ZZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel, responded to this reviewResponded 13 November 2023

Thank you for taking the time to tell us about your experience at Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at reception@exliverpool.com

Sincerely,
Sophie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2023 via mobile

Stayed here for the S club concert 13th and 30th October ,great location for the arena and many other activities in Liverpool,handy for the Albert dock.nice big rooms with comfortable beds and views of the Mersey,great tasty breakfast selection included,all staff members were helpful and welcoming 🌟

Date of stay: October 2023
Trip type: Travelled with family
1  Thank jillscott33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel, responded to this reviewResponded 10 November 2023

Hi Jill,

Thank you for such a lovely review, we strive to deliver the very best experience we can to our guests and I'm so pleased that you enjoyed both your recent stays with us .
I hope you will return and stay with us again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2023 via mobile

Stayed in this hotel for 2 nights lovely hotel had a a room overlooking the docks very clean and a lovely bed the staff are lovely the breakfast is very nice plenty of choice Liverpool one and the shops are 10 mins walk river off light was on so easy to find

Date of stay: November 2023
Trip type: Travelled as a couple
Thank catherinep317
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holiday Inn Express, Owner at Holiday Inn Express Liverpool - Royal Albert Dock, an IHG Hotel, responded to this reviewResponded 9 November 2023

Dear Catherinep317,

Thank you for taking the time to tell us about your experience at Holiday Inn Express LIVERPOOL - ROYAL ALBERT DOCK.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01517026350 or jon.rigby@exliverpool.com.

Sincerely,
Jonathan Rigby
Guest Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews