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“Crowne Plaza - undoubtedly the best hotel in Liverpool!” 5 of 5 bubbles
Review of Crowne Plaza Liverpool City Centre

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Crowne Plaza Liverpool City Centre
Ranked #23 of 99 Hotels in Liverpool
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Crowne Plaza – undoubtedly the best hotel in Liverpool!”
5 of 5 bubbles Reviewed 4 July 2013

A few weeks ago I organised a surprise afternoon tea for my sister’s 60th birthday. Guests’ ages ranged from 16 to 79. The standard of the food and its presentation were exceptional. The staff were outstanding and could not have been more helpful. A special mention to bar assistant, Sharon Deven, who managed the event brilliantly. Some of us stayed overnight. The rooms were fantastic, offering spectacular views across the Mersey. The breakfast was top notch and again, customer service was exceptional. To top it all, my sister had unknowingly left an expensive present in her room. Whilst having a quiet drink before departing, supervisor June Brogan appeared and handed us the forgotten item. It was an absolute pleasure to stay at a hotel where customers clearly come first. I’m certain that this is because the vast majority of staff were locals. I have stayed at most hotels in Liverpool and can honestly say that none can beat the Crowne Plaza. The family will now be holding regular get togethers at the hotel.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnnAdlingt0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,166 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (524)
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Billingshurst
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 3 July 2013

The hotel is ideal for the waterfront with the Three Graces and the interesting Museum of Liverpool but it is a bit of a walk into the city centre. It is a pleasant walk however with plenty of places of interest along the route. There is a bus service which runs from the waterfront.
The hotel was ideal for us. My husband was on business and I enjoyed a day in Liverpool. I made full use of the delightful pool/spa which has a good view of the Liver Building. The pool is shared with a local membership club. My husband appreciated the wi-fi facilities in the room.
The secure car park is on-site and reasonably priced.
We were very happy with our room with its view of the waterfront. It was clean and comfortable. Breakfast was also good with plenty of selection.

Room Tip: Ask for a view of the waterfront.
See more room tips
  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Annette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 2 July 2013

Lovely hotel and good location. Furniture in the bedroom little tired and could do with updating. Air con in the room wasn't working but was asured by the reception staff that it would be sorted. Very friendly and accomodating staff especially the chef and restaurant staff. If booking through other web pages, make sure you have a copy of reservation details/package as hotel system did not have our package on their system. Ideal hotel for a night ot two. Lovely choices for breakfast.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 26 June 2013

Nice hotel placed by the river Mersey and Liver building. Here for work. Makes you feel like your in a relaxed location apart from the busy main road. Great location to relax and go for a stroll and closes to all main locations, Liverpool One and Albert Dock.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank keller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 28 June 2013
Thank you for your lovely comments and we are glad you enjoyed your stay with us.

We hope to see you again in the future.

Kind Regards
Stephen Roberts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, England, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 25 June 2013

My wife spent a week at this hotel on business and I joined her for the latter few days to enjoy the social side of this great city. Liverpool is a truly fabulous place to visit! Located next to the Liver buildings and Albert Dock, with the Liverpool One shopping area just across the road it makes for a super location. The hotel is modern clean and quiet, all staff extremely helpful and pleasant. Sleep quality was great despite our large well appointed room overlooking the busy road. Breakfast was plentiful with ample choice and all of great quality. There are several other hotels closer to the Echo and BT arena's, but this hotel is still only a short and easy stroll away. I would strongly recommend it for any stay in Liverpool and will return here again.

Room Tip: I imagine rooms overlooking the Mersy would be best although all are well appointed.
See more room tips
  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 27 June 2013
Thank you for your fantastic feedback, its always a pleasure reading lovely comments about our hotel and staff.

I will make sure this is passed on to the rest of the team.

We look forward to welcoming you back to the Crowne Plaza.

Kind Regards
Stephen Roberts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
Level Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 24 June 2013

Nice hotel but seems poorly managed ! The woodwork behind reception needs a coat of varnish , or a good clean , or both. The Porte Cochere area is filthy, not just papers etc swirling in the wind but scrubbing brush , high pressure hose type filthy.
The breakfast buffet , even though not busy was sorely unattended with the beans etc all covered in a "skin"...."Chef" in attendance had a grey shirt on? Whites would be a bit better.
Room , no sweetener , no face cloths and key card did not work , necessitating a walk back to reception....
Small things indeed but irritating and I do know from good experiences at others in this chain that it can be better.
On the positive side my check in was good but I really could not understand the receptionist as her "accent" was so heavy , check out was devoid of any character or thank you. Housekeeper was great as she went up and down the stairs to fetch the missing items..
I enjoyed my stay and will be back but hope that with a little more attention to detail and staff caring this will be even better.

  • Stayed June 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SouthAfricaAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Liverpool City Centre, responded to this review, 10 July 2013
Dear SouthAfricaAbroad,

Thank you for your review of our hotel regarding your stay with us. We welcome feedback especially from our valued guests like you.

I am disappointed to learn your troubles during your visit. I would like to offer my sincerest apologies for the poor experience and service issues you have encountered. I am truly sorry if the hotel's overall aesthetics didn't live up to your expectations.

Thank you for taking the time to share your feedback. We give utmost importance to our guest comments as they help us improve and provide the best guest experience possible.

Sincerely,

Dhan M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 June 2013

As a family of four, with two small children, we had a lovely overnight stay. Pool was great, breakfast superb. Location was perfect for a trip to the Passport Office and Liverpool City Centre/Docks. Only complaint was high parking charges on day of departure if I wished to leave car in hotel carpark for a few hours after checking out. I had to move my car to the undercover car park next door which was significantly cheaper.

Room Tip: Get one with a river view - the higher the floor the better
See more room tips
  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 28 June 2013
Thank you for your lovely comments and we are glad you and your family enjoyed our fantastic breakfast.

We look forward to welcoming you back in the future.

Kind Regards
Stephen Roberts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Liverpool City Centre

Property: Crowne Plaza Liverpool City Centre
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#11 Business Hotel in Liverpool
#11 Luxury Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
Reservation Options:
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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