I have to admit to being a little biased towards this hotel and the city it is located in. It's my hometown. However the hotel is in an ideal place for everything that makes Liverpool town centre the ideal place to go for shopping or entertainment. It is a short walk from the Albert Dock (shops, restaurants and the Tate), closer still to the Museum of Liverpool, next to Liverpool One (massive shopping complex with an open deck garden/eatery on the roof) and just a short walk from the traditional city centre.

The hotel is swish and up-market (Crowne Plaza is the upper middle rated IHG hotel brand) and the staff are helpful, courteous and very professional. Things just get done, mostly without asking and always quickly. Just a great place to stay.

Oh and if you own a BMW just show your key and ask for an upgrade to club status. They race a couple of cars in Europe (think it's Europe TC) and have a good deal for BMW owners.

I stayed here for three nights at the end of November for a short break, I found the receptionist friendly and helpful on arrival. I was given a room on the forth floor overlooking the Mersey, which was a lovely view, although the room was quite small it had everything needed to make it comfortable, including two chocolate mints and two bottles of mineral water. I ate in the hotel restaurant on the first night and found the staff and food very pleasant and friendly, as were the bar staff. The hotel was very well located for seeing the city.
Although this was a 4 star hotel, the only things I found 4 star were the prices, when on arrival, reception said as I was on a room only basis I could have breakfast for £14.95 per day, which I declined and later found a lovely restaurant in the Albert docks for half the price. The bar was a nice sized area but was quite darkly decorated, and very expensive, a pint of Peroni was £5.50 and the bar food was priced very high a burger with chunky chips and a topping came in just short of £15.00. I've stayed in better quality priced 3 star hotels, I paid a little extra for this trip but was quite disappointed. When checking out I asked to leave my luggage at reception as my train home wasn't for a couple of hours, this was fine but at this point I was offered a city guide and map to the city. Overall a nice hotel but expensive and slightly disappointing.

We stayed here after our wedding and I must say what a great location this hotel is , right on the door step to everything , we went to the reception to book in and was greeted by the reception staff, very polite and full of knowledge and a warm welcome, we booked a room on the water front and was a great room very spacious and great views over the water front, would recommend the 4th floor water front rooms, comfy bed pleasant deco, the down fall was only one chair with the table so as a couple would be good to sit together at the table over looking the great water front, ice machine on the landing an added bonus!!, maids where very friendly and cleaned our room to an excellent level, so hats of to them and a big thank you !!!, the breakfast area was poor we had to wait 20 mins for breakfast as they had been a party on and the breakfast area couldn't cope with the amount of gusts , and not enough staff, the breakfast was nothing to shout about having to self serve and when you are paying over £130 per room you expect a service , the food was just in trays keeping it warm very disappointing, the bar lounge looked like an airport lounge and not enough bar staff on so I waited 25 minutes until I was served however the bar staff did apologise and was very helpful and polite , the brassiere was basically the breakfast room but with a few wine glasses on the tables, you would expect a restaurant with the kind of prices you are paying, excellent leisure facilities very friendly staff, good clean and professional , we payed £370 for 3 nights and and extra £ 30.00 just to park my car on the HOTEL CARPARK!!!! Not happy with this I have never been to a hotwl where you have to pay for parking this is just an extra cost that is not needed and still unsure why you had to pay this?? I would visit the hotel again when its on offer as I have stayed in 4 start hotels before at half the price. Great central hotel for everything needs more staff and better eating facilities