My wife and I always stay at the Crowne Plaza Hotels mainly because of the type of rooms they offer. However, on this occasion, my wife asked for a toasted tea cake whilst waiting for the room to be ready. The waiter arrived 10 minutes later with some kind of bread on a small plate and dropped in on the table without any attention. It was a disgrace, and a lack of respect for the customer. After complaining to Eve (Manager) she apologised and offered us free dinner at the Brasserie as compensation. By the way, my wife had the sea bass which was drowned in butter (see photo).
I was livid and fuming at the lack of care by the incompetent and unprofessional chef. The staff at the bar are young and untrained with very little customer service skills. The hotel needs to do something about the poor quality and attention to service and the food.
I want to thank Eve for listening and trying to make our stay a pleasant one. I get angry to receive poor service at a hotel that I like and enjoy staying at. I am terribly disappointed with the poor service that this hotel offers at the bar.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more less
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- Also Known As:
- Crowne Plaza Liverpool Hotel Liverpool
- Liverpool Crowne Plaza