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“This is the Best Hotel in Liverpool.” 5 of 5 bubbles
Review of Crowne Plaza Liverpool City Centre

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Crowne Plaza Liverpool City Centre
Ranked #23 of 99 Hotels in Liverpool
Certificate of Excellence
london
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“This is the Best Hotel in Liverpool.”
5 of 5 bubbles Reviewed 8 February 2009

This is the Best Hotel in Liverpool. I travel to Liverpool quite a lot for work and have stayed here before. I am normally booked in via work and have stayed in practically all the hotels in Liverpool. I wish they would book me into this one more often unfortunately it is not the cheapest. This last stay was part of a winter break touring around the North West. Why do I like it?, The friendliest staff they are all very helpful and polite plus they greet you with a genuine smile. The Hotel is of a very modern design and the rooms are all very comfortable well equipped and cleaned to a high standard. The location is very central right next to the Liver buildings by the Mersey within easy walking distance of Albert Dock and the shopping centre. It also has the best swimming pool. If staying for businesses or pleasure this would be my number one choice of the many hotels within Liverpool it is hard to think of any areas where they could improve apart from maintaining these high standards.

  • Liked — All of it
  • Disliked — none
  • Stayed February 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank coysh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,170 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Cardiff
Level Contributor
88 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 25 January 2009

Stayed here twice in a week on business.

Couldn't fault the room or breakfast - both great.

When I went to drive away the first morning I had a problem with my car which meant I had to leave it, grab a taxi, call the AA etc.

Why am I telling you this ? Because I had to throw the keys and the problem to the concierge desk (Peter) to resolve - and he did everything and more to help, leaving messages, chatting to my wife over the phone because I was tied up in meeetings and so on.

I travel extensively and have had this type of problem before (e.g at the Old Course Hotel in St.Andrew's) and have found staff unsympathetic and unhelpful, particularly once you have checked out. So thanks to you Peter, I will stay again.

So why only four stars for me - simply because the evening meal was a disappointment - very bland and uninspiring, and I couldn't recommend it, nor would I eat there again at night unless the menu gets a bit more exciting.

  • Liked — Excellent helpful staff
  • Disliked — Evening meal
  • Stayed January 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank aluakea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, Management at Crowne Plaza Liverpool City Centre, responded to this review, 5 February 2009
Aluakea,

Thank you for your kind comments. It is always a pleasure when guests write to tell of situations where staff go the extra mile. Peter will be thanked and recognised formally by the hotel.

Your comments regarding the menu will be shared with our chef.

Thank you once again - Crowne Plaza Liverpool
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England
Level Contributor
87 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 15 January 2009

As a much travelled business user I make a point of comparing hotels with the same name. In this case Crowne Plaza. Many people will not know that most of the hotels use the name as a franchise. Intercontinential hotels have strict standards to meet to ensure that the product name is protected and levels of service and comfort are met.
However, when it comes to policies concerning upgrading and treatment of priority club members this is very open to the management of the individual hotel. I cannot go into all the detail here, but on my trip recently I noticed significant changes for the better for the loyal customer and I believe the casual customer.
The is much competition in Liverpool and new hotels such a Malmaison and SAS Raddision are nearby.
Although CP charges to park it is at least at the hotel which is an advantage over the competition.
Good improvement Crowne Plaza, if you could get your restaurant to be as lively as the Bar & Grill restaurant in Liverpool you would be on a real winner.

  • Liked — clean and comfortable
  • Disliked — nothing
  • Stayed January 2008, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank JockLondon_England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 2 February 2009
Dear Guest
Firstly thank you for taking the time to post this review of Crowne Plaza Liverpool City Centre. Priority Club is a great way to recognise and reward our regular guests and I am delighted the changes we have made meet with your approval. We look forward to welcoming you back in the near future.
Stephen Roberts
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 5 January 2009

Steyed in Crowne Plaza fron 6th to 8th of December.. Really enjoyed our stay. . Rooms were clean, leisure facilities were fine .. One negative point we have to mention is the bar area.. Chairs broken and dirty glasses not pleasant.. However this would not turn me off returning.. Liverpool is a great city !

  • Liked — Location.
  • Disliked — Bar, carpet in hallways !!!!!!!!!!!!
  • Stayed December 2008, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Tinatottot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, Management at Crowne Plaza Liverpool City Centre, responded to this review, 5 February 2009
Cat_reidy,

We are sorry to hear that the chair in the Lounge bar was broken, I would like to inform you that Maintenance has carried out a full audit of the furniture in the Lounge bar and have replaced the broken chair.
We are glad you enjoyed the rest of your stay.

Thank you for your comments – Crowne Plaza Liverpool
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 January 2009

From the moment we arrived I knew it would be a pleasant stay. Parking was easy and the building quite charismatic. We were greeted warmly at reception and quickly checked in. Our room was delightful, peaceful and the bed felt like we were floating on clouds. It was especially clean and the decor was even more charming than its exterior. The food in the restaurant was lovely as well. The town centre was only a 10 minute drive away.

  • Liked — The bed!
  • Disliked — Loved it all
  • Stayed December 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cheekabooessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, Management at Crowne Plaza Liverpool City Centre, responded to this review, 5 February 2009
cheekabooessex,

Thank you very much for your kind comments – Crowne Plaza Liverpool
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales, UK
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 29 December 2008

We visited Crowne Plaza, Liverpool 28/12/08. We were attending a wedding at the nearby Cotton Exchange. Primary reason for booking this hotel was closeness to the wedding venue. The hotel location is right next to the Liver Building and is a short walk to restaurants and bars etc. Parking was on-site (£7.50 per 24 hour stay). We were greeted by a happy smiling doorman. Check-in was smooth and efficient. The room itself was on the 1st floor and looked onto the Mersey. Room was finished to a high standard and was a good size. Shower cap / soaps etc in bathroom and bathrobes too which was a nice touch. Good mixture of guests and I said to my wife I was surprised at how many guests were at the hotel as it was really quiet. Really good breakfast - probably one of the best I've had. Everything hot and freshly cooked. Good sized pool / gym etc. All in all a really good stay and I'd like to say thanks to all the staff who were really helpful throughout. Special mention to the The Tate Gallery (free entry) and is a 10 minute walk away. It's located at Albert Dock and is well worth a visit.

  • Liked — Cleanliness and good location
  • Disliked — Teletext not working on TV
  • Stayed December 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank jools483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, Management at Crowne Plaza Liverpool City Centre, responded to this review, 5 February 2009
Jools483

Thank you very much for your kind comments, we are glad you had such a lovely stay – Crowne Plaza Liverpool
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connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 December 2008

The hotel is in a great location - the breakfast was amazing - very fresh and yummy. I couldn't believe how quiet the hotel was - slept like a baby. Staff super friendly and helpful - even though they forgot our wake up call - oh well! Still would recommend highly!

  • Liked — location, breakfast
  • Disliked — statue in lobby
  • Stayed December 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank maevesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, Management at Crowne Plaza Liverpool City Centre, responded to this review, 5 February 2009
Jools483

Thank you very much for your kind comments, we are glad you had such a lovely stay – Crowne Plaza Liverpool
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Liverpool City Centre

Property: Crowne Plaza Liverpool City Centre
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#11 Business Hotel in Liverpool
#11 Luxury Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
Reservation Options:
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Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

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