We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very comfortable & well maintained hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Liverpool City Centre
Ranked #21 of 97 Hotels in Liverpool
Certificate of Excellence
London, UK
Level Contributor
47 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
“Very comfortable & well maintained hotel”
Reviewed 6 February 2011

We stayed just for one night on Friday 28 January as we had a stand at a conference in the hotel the next day. We had booked directly with the hotel for a rate of £89.00 b&b regardless if there had one or two guests, this was exceptionally good value.

The hotel was easy to find right along the water front, in an excellent position in the centre of the city.

The lady who checked us in at around 9.15pm when we arrived was rather surly, but the man was very pleasant. He rang ahead to the hotel's Plaza Brasserie restaurant on the ground floor as it closes at 9.30pm to tell them we were on our way. We enjoyed an excellent meal, a match to any good restaurant in London. Outstanding vaue at £24.95 for 3 courses. We then moved to the lounge area for our coffees.

The bedroom was spacious, very comfortable and spotlessly clean. A good desk area with room to work, a large TV, lots of storage space and a good sized bathroom with quality toiletries.

On the bed were some aromatic sprays for the pillows to help you sleep and a mint chocolate too! The pillows were nice and plump and the sheets very cosy Egyptian cotton.

We had asked for a wake up call in the morning and not only did the phone ring, but the TV switched on a few minutes later just in case we had fallen back to sleep - a sensible idea!

Breakfast was plentiful with a good selection. The cooked food was fresh and appetising.

Our only slight gripe was the car parking charge of £10.00 and for this reason we gave a score of 4 out of 5 for value. This really should be free for staying guests. We did mention this at reception when we checked out and the charge was actually waived, a little reluctantly, after a call to the Conferencing Manager!

All in all, a very pleasant albeit brief stay and we wouldn't hesitate to recommend the hotel ....... but please no parking charges for residents.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank awmw2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 17 February 2011
I appreciate the time you have taken to comment on your recent stay with us here at the Crowne Plaza Liverpool City Centre.

I am happy to read you found our hotel to be offering great value for money during your stay. This is something our hotel as a whole is trying to constantly provide as we understand and appreciate the necessity. We have recently re-launched our Lounge menu which not only boasts great value for money but takes into account that ‘time is money’ and therefore you are able to pre-order your lunch so it is ready when you are!

The little extras that you found in the bedroom are all part of the Sleep Advantage Package we have introduced within the last year. This includes lavender pillow spray, soothing eucalyptus pulse oil, guaranteed wake up calls, 100% Egyptian Cotton bed linen, soothing pillows and a generous mattress topper. Whether you are here on a business trip or a leisurely getaway we are confident you will be able to get a great night sleep in all of our fully equipped bedrooms.

I appreciate your kind comments of recommendation and value your feedback concerning our car parking charges. I truly hope we are able to welcome you back to the Crowne Plaza Liverpool in the near future.

Sincerely,

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,282 reviews from our community

Traveller rating
    1,081
    807
    261
    83
    50
See reviews for
471
892
75
406
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (547)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Liverpool, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 5 February 2011

We thought we would try a change for our many trips to Liverpool; we usually stay at Hope Street Hotel but we were going to a concert at Echo arena and decided on a change choosing the Crowne Plaza. We wont choose it again. Poorly trained bar staff service exceptionally expensive bar drinks (including espresso in a freezing cold cup without sugars etc.... cold by the time you have hynted some out, astronomical pricing for drinks and although this would be accetpable if the service thatcame with it was adequate you woundn't mind so much but it was very poor.
Breakfast barely acceptable for a 4* hotel, typical bain-marie fodder in a very very cold room; diners eating breakfast with coats on. Rooms nothing special at all and general cleanliness was not good; like they hadn't had time to clean after their more important Conference guests.
When our terrible bar experience was mentioned to the recetion staff in the morning the drinks were taken off the bill and although the gentleman dealing with our issue was courteous, his manager (standing next to him) didn't even raise his head.
I own a small country inn and would be appaulled if customers left unhappy; we did, we wont be returning or recommending this place at all. A shameful hotel for such a fabulous city.
Choose here for a soulless conference but not if you want to experience Liverpool's better points.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrjohnsondog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 February 2011

Anybody visiting Liverpool - be it for business or pleasure - would be doing themselves an injustice if they opted for a hotel other than the Crown Plaza.

Situated within walking distance of the Albert Dock Venue and the Liverpool 1 shopping experience, the hotel could not be placed in a better position.

The hotel itself is bright, modern - and spotlessly clean. The rooms are well proportioned - with 2 double beds in our room (334) - plus a full sky tv menu to choose from (sky sports included). The en-suite bathroom is beautifully eqquipped - with complimentary towel robes and an abundance of fresh towels (changed every morning).

The leisure facilities are what you would expect from a hotel of this quality - with a great gym, pool & associated activities - ie sauna, steam, jacuzzi etc.

The bar and restaurant are first class - with the buffet breakfast "fit for a king"!

It was a sad moment for us when we checked out - we will be going back for sure - and our only problem is trying to find a spare weekend to enjoy this wonderful hotel.

Thankyou to all the Staff - your service far exceeds your duty, and our expectations.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steveahern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 17 February 2011
Thank you very much for taking the time to comment on your recent stay with us here at the Crowne Plaza Liverpool City Centre.

I am so thrilled you had such an enjoyable stay and your positive comments are greatly appreciated. I love your ‘Fit for a King’ comment on our breakfast as this is an aspect of the hotel we often boast about saying it’s the ‘Best Breakfast in Town’. We understand the importance of a good start each morning and we feel our breakfast can do just that!

I truly hope you have the opportunity to join us again as we would love to welcome you back to the Crowne Plaza Liverpool in the near future.

Kind Regards,

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambs
Level Contributor
390 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 31 January 2011

Hotel is in a brilliant location, close to city centre, right next to the Mersey, within easy walking distance of Albert Dock, partly why we chose it - we had stayed here a few years ago.
All the staff we spoke to were very friendly and helpful.
The breakfast was great with lots of choice and the hot food was actually hot! some hotels don't seem to get this right.
The food at dinner was very good and service too.
The only down side was the noise in the corridors during the early hours (2 - 3am) which kept waking me up, but my husband didn't hear a thing!!!! Also, watch out for the car parking charge.
All in all a great stay.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ToffeeCambs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 16 February 2011
Thank you very much for taking the time to comment on your recent stay here with us at the Crowne Plaza Liverpool City Centre.

It is always nice to hear positive comments about our hotel and location as we recognize the advantages it presents us with. As you mentioned we are within walking distance from the city centre shopping area; Liverpool One, as well as the ever historical site; Albert Dock, which are only two of the wonderful attractions located right on our doorstep.

I truly appreciate your comments regarding our friendly staff as we pride ourselves on excellent customer service. I am also pleased to read you enjoyed our full English breakfast buffet as this too is an aspect of our hotel in we often boast about.

In regards to your comments concerning the late night noise disturbance, this certainly is not indicative of our usually high standards. I can assure you we fully understand the importance of a restful nights sleep and I apologise that on this occasion this was not the case for yourself. Here at the Crowne Plaza Liverpool we operate with a 24 hour reception team who are more then willing and capable to assist all of our guests at any time during their stay, as well as our proactive Security team are here to ensure all guests are able to enjoy their stay to its full extent.

Once again thank you very much for your time and we hope to be able to welcome you back to the Crowne Plaza Liverpool in the near future.

Kind Regards,

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farnborough, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 January 2011

Visited Liverpool for the first time with my friend, we stayed at the Crowne Plaza, which was well placed within walking distance to many places we wanted to go. The hotel itself was smart and clean and laid on a good breakfast. Our room was a good size, although we didn't spend much time in it! Everyone was very friendly throughout the city and not having time to do everything, I would like to return. Liverpool One shopping is wonderful! Would recommned the City Explorer open top bus, the guide was good and informative. The Beatles Museum was interesting and the Ha Ha bar and grill at the Albert Dock is worth visiting for great food at good prices. Would recommend the Ticket for Liverpool Smart Card for discounts and free entry plus your travel around the city.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Englishcheer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 17 February 2011
I value the time you have taken to comment on your recent stay with us here at the Crowne Plaza Liverpool City Centre.

Your positive feedback is greatly appreciated and I am pleased to read you were able to take advantage of the many attractions Liverpool has to offer. There are so many wonderful activities right on our doorstep and I agree the Smart Card presents great value for money.

I am glad to hear you would like to return as I agree it is hard to fit in all the attractions in just one visit. Should you wish to return to our hotel, I would like to make you aware we have a 24 hour reception team who have a vast knowledge of the city and would love to help you plan your day’s events.

Once again thank you very much for your time and I hope we have the opportunity to welcome you back to the Crowne Plaza Liverpool in the near future.


Kind Regards,

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale, United Kingdom
1 review
Reviewed 24 January 2011

hotel is ideally placed on the dock front, within walking distance of all the major attractions.
Service was first class, room was well presented, had everything. Stayed just the one night with a group of friends, would return.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allankbancroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 17 February 2011
Thank you very much for taking the time to comment on your recent stay with us here at the Crowne Plaza Liverpool City Centre.

Your kind words are much appreciated and I am happy you enjoyed the time you spent here with your friends.

Once again thank you very much for your feedback and we would be more then pleased to welcome you back to our hotel in the near future.

Sincerely,

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kindom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2011

First the positive things: It has a good location, reasonable rates for what you get, good rooms and staff are very friendly and always willing to help. Not so positive things: though you find everything at breakfast it is not high quality and while we were there, the lobby was busy morning and afternoon every day with outsiders coming for convention meetings and there is really no-where to sit or stand and also very noisy at night with large groups of male football supporters staying.
Also, the windows are screwed shut so you can never get fresh air and quite a few of the bathroom tiles were cracked.
Saying all that, I would go back, but before I will check if there are any conventions or football matches going on during my stay.

Stayed April 2010, travelled as a couple
Helpful?
Thank gosouthUnitedKindom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaLiverpool, General Manager at Crowne Plaza Liverpool City Centre, responded to this review, 17 February 2011
I am thankful for the time you have taken to comment on your stay with us here at the Crowne Plaza Liverpool City Centre.

It is nice to read such positive comments concerning our standards of customer service. We have such a dedicated loyal team of employees here at our hotel and I truly appreciate your time in recognising their hard work ethics.

With regards to your feedback relating to our closed windows, here at the Crowne Plaza Liverpool we have an air conditioning unit in each bedroom that ensures fresh air is able to be circulated. This method was selected to comply with our health and safety policies however we are confident our system is able to provide comfort for all our guest’s individual requests and requirements.

I apologise if during your stay our hotel was full of activity and in turn made you have a less then enjoyable stay. I can assure you this is by no means our intention as we value each individual and their custom. If you have the opportunity to return, we would love for you to be able to take full advantage of the many facilities we have to offer. I would like to make you aware we operate with a 24 hour reception team who will be happy to suggest dates with a more relaxed atmosphere that may appeal to our leisure guests.

Once again thank you for your time and I truly hope we have the chance to welcome you back to the Crowne Plaza Liverpool in the near future.

Kind Regards

Stephen Roberts
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Liverpool hotels
Central Liverpool
Radisson Blu Hotel, Liverpool
Hotel Indigo Liverpool
#13 of 97 in Liverpool
2,345 reviews
Central Liverpool
Hilton Liverpool City Centre
Show Prices
Show Prices
Show Prices
Jurys Inn Liverpool
#22 of 97 in Liverpool
1,509 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Liverpool City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Liverpool City Centre

Property: Crowne Plaza Liverpool City Centre
Address: St. Nicholas Place | Princes Dock, Pier Head, Liverpool L3 1QW, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Liverpool
#11 Luxury Hotel in Liverpool
#11 Business Hotel in Liverpool
#14 Romantic Hotel in Liverpool
#18 Family Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Liverpool City Centre 4*
Number of rooms: 159
Official Description (provided by the hotel):
The Crowne Plaza Hotel Liverpool is located in the heart of this vibrant city with fantastic views of the river and the iconic Royal Liver building. You will find comfort and luxury at one of the most central and desirable locations in Liverpool.The Crowne Plaza Hotel is near Anfield, home of Liverpool FC, The Beatles Museum, Liverpool 1 and a 10 minute riverside walk from the Echo Arena and BT Convention Centre. Enjoy modern dining in The Plaza Brasserie or your favorite drink in 'The Lounge', our bright and airy atrium is ideal for relaxing or informal meetings with wireless internet access. From the best breakfast in town , to feasting on fabulous food in the evening, our team look forward to welcoming you.Our spacious air conditioned bedrooms most with river views and free internet access, provide you with outstanding comfort. Why not treat yourself to the benefits of a Club room. Eygtian cotton linen on a king sized bed, stunning river views, and exclusive membership to our club lounge, provide you with guaranteed luxury.Our unique meeting and event facilities accommodate up to 500 people and with the convenience of our own secure and well lit on site car park.We can help you put fun in your day in our Leisure club enjoy a swim in our large pool, the bubbles of the spa, or energise in our fully equipped gymnasium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Expedia, Hotels.com, Odigeo, Ebookers, TripOnline SA, Traveltool, S.L.U., HRS, getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Crowne Plaza Liverpool City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Liverpool Hotel Liverpool
Liverpool Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing