I stayed here on the 10th and checked out on the 11th. There was no hot water in the hotel whatsoever, had I been informed at check in I would have gone elsewhere. Apparently according to other unhappy guests the boiler had been broken since the 9th and only on the 11th had an engineer been called.
In a workplace hot water must be available under health and safety regulations, how can somewhere offering accommodation get away with this? I did not find out there wasn't any hot water until far too late and thus spent the rest of the day fully wrapped even when indoors in my coat and hat defrosting from a freezing shower!
Bearing in mind this was a business trip it was not impressive that I then had to spend a day in meetings feeling the after effects of freezing cold water.
The response of the hotel staff to my and the other guests complaints was not satisfactory and when I asked for a form to document my complaint I was told it would 'just get noted with everyone else's'.
Please also note that phone reception and thus wifi from any mobile technology is not great within your rooms in this hotel and I was not able to make any calls or address any emails in my room I needed to sit in the very public, very draughts reception in order to do this.
My role is bringing me to Liverpool more often in 2014 but I will not be using the Holiday Inn in Lime Street again I am sorry to say.
- Official Description (provided by the hotel):
- The Holiday Inn Liverpool City Centre is located in the heart of city, directly opposite Liverpool Lime Street train station and 8 miles from Liverpool John Lennon Airport. The hotel has excellent access to both premier football teams, Liverpool FC at Anfield and Everton FC at Goodison and to Aintree, home of The Grand National. There is no better base from which to explore the numerous theatres, bars and restaurants within this vibrant city. All 139 guest bedrooms are fully air-conditioned, have High Speed Internet access and views of the city and its fabulous architecture. The public areas provide free Wi-Fi. The hotel hosts both business and social gatherings with 7 flexible function rooms that can accommodate up to 400 delegates. The Arena & Convention Centre Liverpool is just over 1 mile from the hotel and is easily walkable, as is the fabulous Liverpool ONE, the newly opened shopping quarter. For guests looking to relax after a busy day, the Holiday Inn Liverpool City Centre offers a selection of menu options in the Lime Lounge Restaurant & Bar with fabulous views over St George s Hall and Plateau. As an added bonus all Kids Stay & Eat Free with their parents. Discounted pay car parking is available to our guests at the adjacent Euro Car Park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, IHG, Priceline, Ebookers, Booking.com, TripOnline SA, Traveltool, S.L.U., Cancelon, HRS, Evoline ltd and HotelQuickly so you can book your Holiday Inn Liverpool City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Liverpool City Centre Hotel Liverpool
- Liverpool Holiday Inn