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“Great Location for Sightseeing....”

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Holiday Inn Liverpool City Centre
Ranked #26 of 97 Hotels in Liverpool
Certificate of Excellence
Nottingham
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great Location for Sightseeing....”
Reviewed 26 March 2014

With just one night and part of two days to see some of the "highlights" of this vibrant city, the hotel is in a perfect central location - vital when time is at a premium! Directly opposite Lime Street station, and close to bus station - everywhere is accessible. A friend and myself visited the wonderful Albert Dock area - and looked around a couple of Museums - using public transport - tho' younger folk could walk in 10 or 15 mins. SO many wonderful places are within easy walking distance. St Georges Hall, The Walker Art Gallery and the Library next door - well worth a visit - and we were able to walk from the Hotel to the Cavern Club for live FREE entertainment in the evening we were there - a Monday.

Arriving at the hotel there was a friendly welcome from Reception staff and up to Floor 9 and a lovely warm room - with an outstanding view overlooking the city and beyond to the Mersey.. Room had been totally refurbished - and was spotless and comfortable. Bathroom provided the largest fluffy bath sheets I have ever come across!

Flat screen tv. tea and coffee making facilities, and there's choice of Firm, Soft or even a Feather/Down Pillow. My only small negative would be that in common with 99% of other hotel rooms I have occupied - more - or even some - bright overhead lighting would have been welcome!!!

Breakfast was in large dining room which is attractively furnished. Choice of "proper" juices and good selection of cerials. As regards the hot "Full English" on offer the bacon was escpecially good - lean and tasty. Enjoyable meal with friendly staff...

We checked out around 10.30 am to continue sightseeing. Train home was in late afternnon - and we were able to store our cases until then - which was great. All in all then - happy to recommend this hotel and would certainly choose to stay there again.

Room Tip: Higher rooms better view!!!
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  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
Thank IndigoNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 26 March 2014
Dear 'IndigoNottingham'
Thank you for your very positive review following your recent stay with us at the Holiday Inn Liverpool City Centre.
We are so pleased that you enjoyed your time with us, exploring our great City.
With so much to see and do we hope to have the opportunity to welcome you back on many future occasions.
Kind regards
Jonathan King
General Manager
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1,305 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (238)
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English first
Glasgow, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 March 2014

I'm working in Liverpool and usually stay at Radisson Blu - I was in Holiday Inn last week as Radisson was not available.
Lowlights include: booked a double but got a twin room, couldn't switch air on off or down so room was too warm and noisy, ordered the steak one night and asked if I could change the chips for a salad. This was refused so I said I didn't want chips anyway. The steak arrived with chips!

Highlights: reception staff were polite and helpful & good location.

If I can help it I won't be back.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonyandfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 20 March 2014
Dear 'tonyandfi'
Thank you for taking the time to complete your review following your recent stay with us in Liverpool.
Needless to say, I am most concerned to learn of the levels of service afforded to you on this occasion. It is most unusual, for example, that we would not allow a guest to change chips for salad with their meal. However, we will use your feedback to address your experiences for the benefit of future guests.
Given the service you received from our Reception team and our great location in Liverpool Centre, we do hope that you will consider staying with us again so that we may be able to provide to you the levels of service you rightly expected to receive.
To reserve future accommodation, please contact me directly so that I may ensure that your stay is relaxing and enjoyable.
Yours faithfully
Jonathan King
General Manager
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Newton Longville, England, United Kingdom
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 14 March 2014

My first impression of this hotel as I came out of Lime Street station was that it looked awful. However, when you go inside, the décor is beautiful and the staff are all very friendly and helpful. My room was perfect - very clean, and with a choice of firmness for the pillows. I was able to use the mini gym - you need to sign a form to confirm you are fit enough to use it. I was the only person there, so it was perfect for me.
The dining room was welcoming and I was seated at a table with a surprisingly lovely view of Lime Street station. The service was good as was the food, although I would question whether they should serve a different sauce with the chicken breast as the tomatoey-ness was almost overpowering. Also, there was no need to deep fry the broccoli.
Breakfast was buffet-style and covered all options, so this was also excellent.
Checking out couldn't have been simpler, again with very pleasant and helpful staff, who even agreed to store my suitcase for the morning while I was at a conference.
The location was perfect for my needs - it is immediately opposite the station and within walking distance of the university.
I would definitely stay here again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 17 March 2014
Dear Sue
Thank you for your very kind review following your recent stay in Liverpool. We are really pleased to learn that we exceeded your expectations from your visit and that, hopefully, you will have the opportunity to stay with us again, in the near future.
If, in the meantime, we may be of any further assistance to you please do not hesitate in contacting us.
Best regards.
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Ashton-under-Lyne, United Kingdom
Level Contributor
117 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 13 March 2014

As for usual me and my fiancee always try and book with Holiday Inn or Holiday Express as the quality of the hotel standards and rooms are very high, along with amazing service and outgoing helpful, friendly hotel staff. Here at the Liverpool city centre holiday inn we enjoyed our stay here, our room was lovely, very clean and we had an amazing view from our bedroom window, our bed was really comfy too. Bathroom was nice and clean too, the only downfall was the bath panel it had to cracks one running along the top and one running along the bottom of the bath panel, we did bring this to the attention of a member of staff, however i think they should check hotel rooms first for any damage's and if they know that there is something wrong tell the holiday makers first or stick a sticker on things saying '' problem waiting to be fixed or something '' our room was room 904. However our stay wasn't spoiled by this, i just thought I would point this out to readers. It's a lovely hotel, in a very good location right facing Liverpool lime street train station, we traveled via train so this was a perfect hotel for us. Staff here are so helpful and friendly, we would stay here again. this is one of my favorite hotels. I have uploaded photos see how lovely this hotel is for yourself and also for the manager if reading this take on board the comments I made about the cracks on the side of bath panel and being open and upfront to customers if their is any problems with the room, let them know things are being sorted out! Photos of the cracks on the side of the bath will be uploaded so you can notify where they are for your maintenance staff to fix the problem.

Room Tip: Book in advance get good room rate deals, travel via train it's cheaper then you got no car park...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NorthernExplorerHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 14 March 2014
Dear 'chattychappy'
Thank you for taking the time and trouble to provide your complimenting review following your recent stay with us in the heart of Liverpool City Centre.
We are so pleased to learn that you enjoyed your stay with us, your comments are most appreciated.
With regards to the bath panel and your idea on communication to our guests on repairs in progress, it is always good to receive such constructive feedback as it helps us improve into the future.
I am pleased to advise that the bath panel has been fixed and that my Maintenance team will put into place your ideas going forward.
Thank you, once again, for your review and for the images you provided.
We look forward to having the opportunity to welcome you back to our great City on many future occasions.
Best regards
Jonathan
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Traralgon, Australia
Level Contributor
552 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 847 helpful votes
Reviewed 8 March 2014

The staff at this hotel were professional , polite and even friendly. I found them quite willing to ensure your needs were met. The location of this hotel is also brilliant, there is very good shopping nearby. Restaurants, pubs and public transport all within walking distance. I had dinner and breakfast in this hotel and both were adequate.

  • Stayed July 2013, travelled solo
    • Value
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Helpful?
1 Thank Crystalline4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 10 March 2014
Thank you for your review, we are very pleased to learn that you enjoyed your stay with us in Liverpool.
We hope to have the opportunity to welcome you back for a further visit this Summer when Liverpool has a fantastic array of events planned for all.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
71 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 2 March 2014 via mobile

Staff continue to impress me at this location with their helpful customer care skills

The manager should be proud of their helpful approach in dealing with guests I include the cleaning, reception, bar staff and the breakfast staff who are truly exceptional . The room on the 8 th floor I stayed at on Thursday had been refurbished to an high standard including a new flat screen TV if the previous manager " Jonathan " is still there well done to all

Stayed February 2014, travelled on business
Helpful?
Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 6 March 2014
Dear Kevin
Thank you, as always, for your great review. It is very much appreciated by all my team.
I am so pleased that you enjoyed staying in one of our newly refurbished bedrooms. We are really pleased with them as they add an extra level of quality to the service we provide.
I look forward to catching up on your next visit.
Best regards
Jonathan
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Level Contributor
52 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 February 2014

Good location, slightly outdated decor. Good for business travellers.

The breakfast is good and the gym seems to be empty all the time.

The location is perfect and the staff are very helpful.

The price including B&B is very reasonable, too.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyras S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 2 March 2014
Thank you for your review following your recent stay with us in Liverpool.
We are pleased to learn that you enjoyed your stay and we hope to have the opportunity to welcome you back to visit in the near future when you will be able to benefit from staying in one of our fantastic refurbished bedrooms. All of which will be completed by mid-May.
If, in the meantime, we may be of any further assistance please do not hesitate in contacting me directly.
Yours faithfully.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Liverpool City Centre

Property: Holiday Inn Liverpool City Centre
Address: St. Johns Precinct, Liverpool L1 1NQ, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Family Hotel in Liverpool
#24 Romantic Hotel in Liverpool
#28 Business Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Liverpool City Centre 3*
Number of rooms: 139
Official Description (provided by the hotel):
The Holiday Inn Liverpool City Centre is located in the heart of city, directly opposite Liverpool Lime Street train station and 8 miles from Liverpool John Lennon Airport. The hotel has excellent access to both premier football teams, Liverpool FC at Anfield and Everton FC at Goodison and to Aintree, home of The Grand National. There is no better base from which to explore the numerous theatres, bars and restaurants within this vibrant city. All 139 guest bedrooms are fully air-conditioned, have High Speed Internet access and views of the city and its fabulous architecture. The public areas provide free Wi-Fi. The hotel hosts both business and social gatherings with 7 flexible function rooms that can accommodate up to 400 delegates. The Arena & Convention Centre Liverpool is just over 1 mile from the hotel and is easily walkable, as is the fabulous Liverpool ONE, the newly opened shopping quarter. For guests looking to relax after a busy day, the Holiday Inn Liverpool City Centre offers a selection of menu options in the Lime Lounge Restaurant & Bar with fabulous views over St George s Hall and Plateau. As an added bonus all Kids Stay & Eat Free with their parents. Discounted pay car parking is available to our guests at the adjacent Euro Car Park. ... more   less 
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Also Known As:
Holiday Inn Liverpool City Centre Hotel Liverpool
Liverpool Holiday Inn

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