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Holiday Inn Liverpool City Centre
Ranked #26 of 97 Hotels in Liverpool
Certificate of Excellence
Brisbane Australia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Were we just lucky?”
Reviewed 23 June 2010

We found the Holiday Inn to be everything that we expected. Lovely large room, comfortable fittings. The breakfast provided was excellent and the reception and wait staff very courteous and helpful. As we arrived by train we loved having to cross just 1 road with our suitcases. It was an easy walk to the Hop-on/hop-Off bus and also the Mersey River to rive the famous Ferry. We only had 2 nights in Liverpool but would highly recommend this hotel to other couples travelling from overseas.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wombatwanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Yorkshire
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 May 2010

This hotel is always a good place to stay, the room was spacious, comfortable, and clean and the staff are friendly and helpful. The breakfast was adequate.

  • Stayed May 2010, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank freddy19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 1 June 2010
Thank you for taking the time to provide your positive review of the Holiday Inn Liverpool City Centre. We look forward to having the opportunity to welcome you on many future visits to Liverpool. Best regards
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Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2010

We always stay with Holiday Inn as our first choice because we find their accommodation, staff, location and service as first class.
We found that from checking in to checking out the service was excellent. The breakfast was of very high quality and we could eat there happily every morning. The staff are very friendly and nothing was too much bother for them.
Our room was of a good size and it was cleaned everyday to the highest standard and when we asked for 2 extra towels, we had them in our room within 2 minutes and this is what I call a 5 star service.
This hotel is nearby everything in city centre and within walking distance of shops and plenty restaurants so we did not have to take any taxis and my wife loved that.

The is no downside with this hotel and we have recommended it to friends and family and I am sure that we will stay there again within near future.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank enjoyit2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 1 June 2010
Dear 'enjoyit2'
Thank you for providing such a positive review regarding your recent stay at the Holiday Inn Liverpool City Centre. All of our team have been pleased to learn that they added to your overall experience of staying in Liverpool and we certainly look forward to welcoming you back on many future occasions.
Thank you, once again.
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Vancouver, Canada
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 April 2010

To sum it up.. our room was in extremely poor condition. There was a rust problem around the shower handle in the bathroom which slightly made us sick. Shower curtain completely mildewed it was pink, which was completely unacceptable - even in a one star hotel! . yes. pink. Internet was not free. Carpets, bed covers, walls, etc had a very aged look.. kind of dirty looking. Water was left in the kettle (at least what we think was water) from the previous guest. Parking was rediculous.. in a shopping mall parking lot (unsecure). Service was not very good either.. the front desk lady was very hard to understand i think she spoke to fast and not very receptive to our concerns (there was another lady which was better, but the original was horrible).
Location is great however (which is the only reason why i didnt give this a 1 star), a nice stroll to Albert Dock where there is excellent shopping. The chinese restaurant connected to the hotel is also recommended.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank bucatime23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 28 April 2010
Dear 'scochelle'
Thank you for taking the time to provide us with some invaluable feedback following your recent stay.
I have personally worked with our Housekeeping team to indentify the room in which you stayed and we have made immediate & appropriate improvements.
With regards to car parking, may I reassure you that 24hr security ensures that facilities are safe and we think, as a City Centre hotel, that we are very fortunate to have so many parking spaces adjoining to us.
I hope and trust that your expaeriences on this occasion will not deter you from satying with us again in the future. Kind regards
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Europe
Level Contributor
1,117 reviews
207 hotel reviews
common_n_hotel_reviews_1bd8 587 helpful votes
Reviewed 14 April 2010

i paid 150 stg for a 2 stars room. the staff unpleasant. food and drink expensive and not so good

  • Stayed August 2007, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atontao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 20 April 2010
Dear 'atontao'

Thank you for your review relating to your stay back in August 2007.

As you will be able to see from other, more recent reviews we have made significant improvements to the Holiday Liverpool City Centre and I am confident that you would have a very positive stay with us if you were book again on your next stay in our city.

To reserve your accommodation, please contact me directly so that I may have pleasure in making the appropriate arrangements for you. Best regards.
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Ireland
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 March 2010

myself and my daughter stayed in the holiday inn lime street for one night on march 16th.
we arrived at 11.30 in the morning no problem leaveing bags till we could check in at 3.
when we got our room it was great a small seating area off that two double beds great size.it cost 70 pounds for room only.that night we got room service no tray charge irish hotels take note.
the hotel is so near every shop great for droping off your bags.the only small fault i have the double glazeing wasent great you could hear a lot of noise if groups on the road.
we got a cab back to the airport 11 pounds.
leave plenty of time for going through sacurty they are very slow.
we went with ryanair they made every one put their hand luggage int their gage beware theirs is much smaller than other airlines.if it dident fit people had to pay 35 pounds but the mading thing was you could then bring it on as hand luggage it is a money racket.
their staff are so rude to people you would want to get your ticket for half nothing to put up with their rudeness.when you arrive get number 500 bus it will bring you to hotel.

  • Stayed March 2010, travelled with family
    • Value
    • Location
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Helpful?
Thank tammycorkireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 29 March 2010
Thank you for your positive review of the Holiday Inn Liverpool City Centre, following your recent stay.

It is pleasing to know that we were able to add to the enjoyment of your time in Liverpool and we look forward to welcoming you on many future visits. Best regards.
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Wrexham, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 March 2010

Can't fault the hotel for location and service. Staff were all very helpful and nothing too much trouble. Breakfast also very good with lots of choice.

Only one thing to watch out for, we stayed in a room overlooking the air conditioning units on top of St Johns which wasn't a problem until we tried to get some sleep. Terrribly noisy. We reported this in the morning and they did know about these rooms being noisy and I did wonder why they put us there in the first place. They did give us a reduction in the room rate but I would rather have had a good nights sleep.

I would definitely stay here again but would ask for another room.

Stayed March 2010, travelled as a couple
Helpful?
Thank Jessnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonathanKing, General Manager at Holiday Inn Liverpool City Centre, responded to this review, 29 March 2010
Dear 'Jessnet'

Thank you for taking the time to review your recent stay with us.

We are most encouraged to learn of your positive experiences in relation to our customer service and quality of breakfast; your comments have been forwarded those involved.

I am concerned to learn that the overall enjoyment of your stay was tarnished by noise from air conditioning units of the shopping centre next to the hotel. Your feedback will be used productively to drive forward improvements for future guests. We would also be pleased to fulfill your requirement for a quieter room on your next stay.

We look forward to welcoming you back to Liverpool in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Liverpool City Centre

Property: Holiday Inn Liverpool City Centre
Address: St. Johns Precinct, Liverpool L1 1NQ, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Family Hotel in Liverpool
#24 Romantic Hotel in Liverpool
#28 Business Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Liverpool City Centre 3*
Number of rooms: 139
Official Description (provided by the hotel):
The Holiday Inn Liverpool City Centre is located in the heart of city, directly opposite Liverpool Lime Street train station and 8 miles from Liverpool John Lennon Airport. The hotel has excellent access to both premier football teams, Liverpool FC at Anfield and Everton FC at Goodison and to Aintree, home of The Grand National. There is no better base from which to explore the numerous theatres, bars and restaurants within this vibrant city. All 139 guest bedrooms are fully air-conditioned, have High Speed Internet access and views of the city and its fabulous architecture. The public areas provide free Wi-Fi. The hotel hosts both business and social gatherings with 7 flexible function rooms that can accommodate up to 400 delegates. The Arena & Convention Centre Liverpool is just over 1 mile from the hotel and is easily walkable, as is the fabulous Liverpool ONE, the newly opened shopping quarter. For guests looking to relax after a busy day, the Holiday Inn Liverpool City Centre offers a selection of menu options in the Lime Lounge Restaurant & Bar with fabulous views over St George s Hall and Plateau. As an added bonus all Kids Stay & Eat Free with their parents. Discounted pay car parking is available to our guests at the adjacent Euro Car Park. ... more   less 
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Also Known As:
Holiday Inn Liverpool City Centre Hotel Liverpool
Liverpool Holiday Inn

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