I have stayed in the Adelphi on approximately 5 occasions over the past 8 years, plus attended a number of functions at the hotel. My most recent visit was for a birthday celebration on a Saturday night. We booked three rooms at a very good price. In fact, I was surprised at how cheap the fees were for a Saturday night for such a central location: £35 for single rooms and £45 for twin rooms.
The plus points are what makes the Adelphi a good choice, but a number of negatives have begun creeping in lately and this means I can only give it a 3 star.
It's next door to the main train station (Lime Street), plus shops and entertainment are all within walking distance, so you might find a taxi is not needed. In any case, there is a taxi rank on the road next to the hotel - just turn right outside the reception door.
The reception area, function rooms are very grand, easily impressive enough to warrant a higher star rating if the 'rough edges' of this establishment were corrected. The hotel rooms vary. Many are very large and contain period features, so you feel as though you're living in times gone by.
We never had the opportunity to try the food this time around, although last time I stayed, it was acceptable. Having said that, it must have been over 6 years ago so the standard may differ nowadays.
The reception staff are friendly despite the slow booking system and consequent queues that gather as a result of this. The hotel has a number of bars, a gym, various eateries and (I think) room service.
The hotel rooms are run-down and a bit shabby in parts, despite the elegant period features. They are not disgraceful, but not up to the standard one would expect. For example, door frames need painting, lamp shades look faded and dated, the bathrooms need upgrading, fixtures and fittings are tired. Televisions are in the room but the old "box style" TVs, at least in the rooms I witnessed this time around.
It is important to check what you may think are wardrobe doors. One of my party's rooms had a "secret corridor" attached to the room, which lead into another guest's bathroom. It was only accessible one-way, meaning the unknown guest could not access my friend's room. This is obviously a massive security risk since mobiles and other items were seen in full view, both on the bed and in the bathroom. (We could only assume that this was to be a shared bathroom for both rooms, yet the booking was for two separate groups).
Check out is a 11am, but irritatingly a chambermaid walked down the corridor knocking on each guest's door at 9.45am/10am to alert us of the checkout time, despite the fact we already knew this. And because of the internal fire doors within the rooms, even if the maid was knocking on another door, it sounded as if it was my room, so I was continually answering the door (even if there was nobody there). This is a major disappointment and a practice you do not find at similar priced hotels, like Premier Inn.
My room was designated "no smoking", but it smelled of smoke, as other reviews have suggested. On return home, my bed clothes smelled of smoke from the hotel sheets. Again, another issue that impacts badly on the Adelphi and Britannia brand. Not impressed due to the fact I have asthma. Does the hotel even consider guests when letting out rooms filled with smoke smell? I bet it didn't even cross their mind.
Overall, can't really complain at the price for 1 night stay, but seriously this hotel could be fantastic. At the moment I can't help but think the owners want to run it down into the ground. For shame as it's a perfect example of a traditional classic hotel.
- Official Description (provided by the hotel):
- The Adelphi Hotel & Spa is a stunning Edwardian style Hotel in Central Liverpool. The grand building is rich in history and is just 3 minutes walk from Liverpool Lime Street and is close to many Liverpool attractions. The hotel offers a Spindles Health & Leisure Club which includes an indoor heated swimming pool, sauna and gym. They also have two restaurants, residents bar and Wave Bar. ... more less
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- Also Known As:
- Britannia Adelphi Liverpool
- Adelphi Hotel Liverpool
- Hotel Britannia Adelphi