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“Don't let the Grand outside appearance fool you!”

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Adelphi Hotel & Spa
Ranked #73 of 97 Hotels in Liverpool
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Don't let the Grand outside appearance fool you!”
Reviewed 17 June 2014

Straight away I'm going to be honest I paid £100 for two nights.

Looking at the the hotel from the outside my instant reaction was 'Oh my god, Wow!'. This place wouldn't look out of place in Monte Carlo.

The Adelphi Hotel from the street looks incredible and the history to go with it only adds to the romance.

Sadly that's where the romance ends and I could then realise why it was so cheap.

The inner belly of the hotel needs major refurbishment work. This goes from the lobby all the way up to the 6th floor, being brutally honest, it's a tired hotel.

Everything in the hotel needs looking at and improving. I do not have enough time to go through it all but a perfect example are the two lifts from the lobby.

Too small for the amount of rooms/guests, grubby and slighty malfunctional as only one or two floor button lights actually work. The amount of times I saw new arrivals in pure confusion as to why their floor light wasn't coming on after repeatedly pressing the button became comical.

It's little things like this across the board that all add up to leave you frustrated. This hotel needs major investment to restore it back to it's former glory whilst still embracing the traditional theme and removing the cheap branding signage, 'bomb shelter bar' seriously?!

It became apparent that they now rely on OAP coach trip guests to keep ticking over. I've seen the management deny this in previous guest reviews but it is 100% accurate. It's a sad situation for a hotel once regarded as the best outside of London.

I'd happily pay £200 a night to stay here if it had a refurbishment. It could be incredible with the right vision, right people and money behind it.




  • Stayed June 2014
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1 Thank Aaron2304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Wakefield, United Kingdom
Level Contributor
111 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 June 2014

Stopped here one night on a national holidays trip. First impressions wasn't happy as im disabled and have a mobility scooter so went to the disabled entrance as main entrance is all steps but when finally found the entrance rang bell 4 times before someone came to let us in and her attitude was awful couldn't of cared less and was told they dont like rif raf coming in! The entrance is pointless anyway as theres more steps and chair lift doesn't work so if you cant walk at all your stuffed my mum had to keep carrying my scooter up/down the steps for me at main entrance, lucky for me I can walk some as theres steps everywhere in the hotel and lots of them. Room/bathroom is massive but very dirty hope you like looking at yourself as theres loads of mirrors in room was in a room on 1st floor and was very noisy from pub across road. Tried to shut windows to block out the noise a bit they was very tight so wouldn't shut. Tea is ok but one meal on menu so if you dont like it youve had it never offered tea/coffee at teatime or next morning at breakfast. Morning we came out a nice man let us out a different way due too all the steps which was good but only if in a chair/scooter has its a very long walk if you cant walk much was told theyre making it more disabled friendly in 2 months time if that's true or not who knows. Watch out for ghosts too as they definitely have them. Overall unless they make it more disabled friendly I wont want to stop there again as there's a lot of walking and going up/down steps all the time

  • Stayed June 2014, travelled with friends
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1 Thank popsey2116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lancaster
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 June 2014

Arrived for a one night stay had booked an early check in , reception not aware? They did after a phone call to the housekeeper offer us a suite, which sounds kind of grand but it wasnt. I guess we had space with huge windows and a very high ceiling, we even had an old dining table !!!!!!!
However , it wasn,t very clean, lace curtains dirty, peeling wallpaper, secondary double glazed the void was filthy.
We did get an old spa bath that worked but the fixed shower made it difficult to wash hair.
Very poor quality towels and miniscule toiletries.

This hotel was probably very impressive in its prime.
We booked because it had a health club complete with sauna/steam room and pool, we went down to use to be met with oh we are upgrading we are closed. No sorry just a snigger.

Staff well not very friendly and quite abrupt at times.

Dinner , as this was part of the deal we didnt bother looking outside, (well I wish we had) not sure if a chef cooked it but you can buy all the ingredients at Farmfoods. frozen roasties , overcooked frozen roast beef with no yorkshires, oh but we got fressh carrots and broccoli.
Not much choice starter was a skinny piece of melon with tinned fruit salad or mushroom soup (this turned out to be the best course.) Dessert was a cheap choc cake or some kind of tray bake neither looked like you would enjoy them so we skipped. , over all Brittania you can do better. I know your only 3 star but come on good money deserves good clean quality accomodation and service and food that is appetising and fresh. i really would not have bought that dinner had I not pre purchased. My advice to anyone staying at the Adelphi stick to bed and breakfast there,s loads of dining options within walking distance. forgot to say this was a shopping and site seeing break and we celebrated our Ruby wedding the day before.

Room Tip: Apparently the top floors have had some kind of up grade , we were on first floor which hadnt.
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  • Stayed June 2014, travelled as a couple
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1 Thank dolphinlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 June 2014

Stayed for 3 nights on a hen do, mainly booked this hotel for it's pool, sauna etc. After 7 hours of driving and really looking forwards to a relaxing swim and steam, we check in only to be told the pool is closed for refurbishment! if we knew this we would have booked somewhere cheaper. The rooms were disgusting, there was chewing gum next to my bed, bath hadn't been cleaned, maid stopped coming after the first night so we had no clean towels for day three and four. Breakfast was ok, but staff could of had smiles on their faces! Although its close to town and parking is only a minute walk, I doubt I will stay here again if i ever return to liverpool! Luckily we had a room at the back of the hotel so we didn't hear any loud people as night and music from the clubs, but friends in another room were at the front so they had a lot of noise

  • Stayed June 2014, travelled with friends
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2 Thank Courtney0717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Cardiff, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 June 2014

Booked an overnight stay at the 'adelphi' last night on their own 'britannia' website last week we were asked twice if we paid for our stay so we produced an e mail conformation as proof.

Good Points: central location, very grand

Bad Points: very dirty, strong air freshner to disguise the smell of damp, poor breakfast, not good for people with walking difficulties.

We stayed in room 174 the mattress on the bed was lumpy and the duvet had holes and the bathroom, curtains, window ledge, wall tiles were absolutely filthy I wiped a wipe across the tiles it was stinking the ceiling has a big cobweb on it and dead insects in the bath.

Room Tip: Go to the 'holiday inn' opposite the train station absolutely fab with a more secure parking...
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  • Stayed June 2014, travelled as a couple
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3 Thank welshtaffy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 June 2014

The adelphi is a legendary hotel which we were made up to be staying in. Not many hotels can have the history attached to it this place does. Having a look around the banqueting suites are amazing. We were in a room on the 5th floor. The view was a concrete wall. The rooms are in serious need of updating, which we half expected. But it's the adelphi, we can live with that. What astonished and saddened us was the general housekeeping - its filthy! The corridors are thick with dust, the room though - there is no excuse. Dust, dirt, cobwebs - we had it all. It's the dirtiest hotel we've ever stayed in. The cleaners need sacking it's a disgrace - see pictures!
We are glad we stayed as we can say we've stayed in such an iconic building, but its in serious need of doing up, and more importantly cleaning. Sad really. Britain's hotels need to get it sorted.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank 1978manc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
415 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 16 June 2014

This is our second stay at The Adelphi and we were very happy with our visit, although not the bargain we got last time. We decided to have a couple of days in Liverpool to have a wander round the River Festival which was very good. We only waited a few minutes for check-in by a pleasant young man, although when we were walking through reception later a National Coach and a coach from another company had both just arrived and it was difficult walking through reception as it was packed with people queuing to register. We decided to have lunch in the restaurant which was a bargain at £6 for a help-yourself buffet meal with a choice of starters, main courses and desserts and also included a soft drink or you could help yourself to water. The lunch is available also to non-residents and we normally dine there when we visit Liverpool for the day. Our room was fine, not very posh but OK, apart from a grotty view but we didn’t spend much time in the room. As we were on the fifth floor we were very pleased that there were two lifts as one of them broke down for a few hours on Saturday and then broke again later. I love sitting in their gorgeous lounge. The Adelphi is in such a handy position with being in the Centre and probably not much more than 10 minutes to the Albert Dock. The Royal Court Theatre where we saw a musical about John Lennon on Friday and the Empire Theatre where we saw The Lion King on Saturday are only a few minutes walk away.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vivEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adelphi Hotel & Spa

Property: Adelphi Hotel & Spa
Address: Ranelagh Place, Liverpool L3 5UL, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Adelphi Hotel & Spa 3*
Number of rooms: 402
Official Description (provided by the hotel):
The Adelphi Hotel & Spa is a stunning Edwardian style Hotel in Central Liverpool. The grand building is rich in history and is just 3 minutes walk from Liverpool Lime Street and is close to many Liverpool attractions. The hotel offers a Spindles Health & Leisure Club which includes an indoor heated swimming pool, sauna and gym. They also have two restaurants, residents bar and Wave Bar. ... more   less 
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Also Known As:
Britannia Adelphi Liverpool
Adelphi Hotel Liverpool
Hotel Britannia Adelphi

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