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“Dirty”

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Adelphi Hotel & Spa
Ranked #73 of 97 Hotels in Liverpool
Durham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Dirty”
Reviewed 21 July 2014

Came on a bus trip .Was supposed to come with a girl friend but sadly she couldn't make it so my husband came with me instead. Had a dusty, uncleaned, small what they sell as a double room. Room 604. Had to go to reception and ask for house keeping to come and clean the room . Carpet covered in dust, valance sheet dirty, hair clips on the bathroom floor. The windows were filthy the skirting boards have never been cleaned in months and when I laid on the bed the I noticed that the inside of the lamp was covered in either tea, coffee or sick. Disgusting. Walls had dirty marks all over them. The house keeping was on the landing on my way down to the reception and I asked them to come and look at the room and the lad who came in was gobsmacked and immediately washed the marks off the wall. I couldn't bring myself to look at the mattress. I did not expect the Ritz but I did expect basic cleanliness. This room had not been cleaned in weeks! I was offered an alternative room 659 which sadly wasn't much better as it had a dirty brown water stain across the coving which they hadn't even tried to cover. Why would you offer this room?? House keeping did come and clean the room but we should never have had to ask!! It is sad that a once beautiful building is in such a state now. I have emailed Britania and National Holidays with whom I travelled. Would visit Liverpool again but would not stay at the Adelphi again.

Room Tip: Book a different hotel.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank gettawaydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (1,531)
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English first
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 July 2014 via mobile

I was in a single room that was really a glorified cupboard. It was right by the lifts and I was kept awake both by the lift and the people using it. The sink still had remnants from the a previous occupant, both in the sink and on the splash back tiles. The bed was of below average quality. The room was tidy enough. The carpets in the public areas were filthy. The car park is not attached to the hotel, it is on a piece of wasteland at the rear. It is not secure and costs £12 if you pay at the hotel. I found the staff to polite, if a touch curt. I didn't risk breakfast.

Stayed July 2014, travelled on business
Helpful?
2 Thank redcourier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Liverpool hotels

hamilton
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 July 2014

This room at the back of the hotel cost the wife and myself £100 per night with a parking charge on top of that, i had read it was a tired but still charming old hotel that i could have dealt with ,but our room was an absolute disgrace and when asked if i enjoyed my stay by receptionist she ,thats good and walked away before i could say anything about the state of the room, but i must say we had a brilliant weekend in liverpool the cavern quarter is a really good night hope this helps

Room Tip: Dont go to this hotel
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  • Stayed April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank papapaulhamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 July 2014 via mobile

The owners of this hotel should hang their heads in shame. Such a beautiful, grand landmark building left to go to rack and ruin by owners who obviously don't care about it. I actually found the staff very helpful and pleasant but the dated, smelly, unclean and ridiculously hot rooms and it's 1940's decor left me with terrible memories of this hotel

Stayed July 2014
Helpful?
3 Thank Frankysnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stoke-on-trent
Level Contributor
128 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 20 July 2014

What can I say ? This hotel is amongst the best hotels that we have ever stayed in,
Yes it is a bit unkemped here and there,but it is 100 hears and old yet it still has the dignity of one of the finest hotels ever built.
The decor is second to none fitted out by the craftsman that fitted out the "TITANIC" So you do not expect anything less, one room was done as an exact copy of the smoking room on board the TITANIC Iit is amazing the bedrooms have huge cielings and huge baths in the bathroom.
The staff can not do enough for you.so please do not be put off by negative reviews you must check it out for yourself..

Room Tip: We asked for a quiet room as my wife is a light sleeper and they very kindly obliged.
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  • Stayed July 2014, travelled as a couple
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Helpful?
3 Thank diandave131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

Was given a room on one of the smoking floors which absolutely stank. Room absolutely reeked of smoke. I left with me and my clothes smelling like an ashtray. When I raised this at reception the next morning the receptionist and manager could not have been less interested. I've stayed in hundreds of hotels and this is the worst by a country mile.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JBtruman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton and Hove, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 July 2014

There have been some bad reviews of this hotel,but I was pleasantly surprised.I stayed for 5 days on 23/5/14 what a beautiful hotel with a great deal of history,my bedroom was spacious ,lovely comfortable bed ,period furniture.nice bathroom with loads of hot water.the food was good and plenty of it,buffet style .The staff were welcoming,and helpful in every way.Liverpool is a wonderful city,So many museums,galleries,and of course the Mersey,the docks,which have been restored wonderfully,the Iconic buildings,it was a joy to wonder round.I would thoroughly recommend a holiday here,and a stay at The Adelphi

  • Stayed June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank audrey h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adelphi Hotel & Spa

Property: Adelphi Hotel & Spa
Address: Ranelagh Place, Liverpool L3 5UL, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Adelphi Hotel & Spa 3*
Number of rooms: 402
Official Description (provided by the hotel):
The Adelphi Hotel & Spa is a stunning Edwardian style Hotel in Central Liverpool. The grand building is rich in history and is just 3 minutes walk from Liverpool Lime Street and is close to many Liverpool attractions. The hotel offers a Spindles Health & Leisure Club which includes an indoor heated swimming pool, sauna and gym. They also have two restaurants, residents bar and Wave Bar. ... more   less 
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Also Known As:
Britannia Adelphi Liverpool
Adelphi Hotel Liverpool
Hotel Britannia Adelphi

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