We stayed here for two nights on a weekend break. We booked a suite thinking we'd get excellent facilities and a bit of luxury but sadly we didn't. The room decor was tired and dated, there was a huge crack in the sink, there was no mini bar, there was no Internet access despite the elevated price tag, and the walls were extremely thin. We were woken by out neighbour's child at 6am and he was not even crying, he was just chatting.
We were looking forward to a meal in Olivier's Restaurant on one of the evenings, as the website promoted it and said how good it was. When we tried to book we were told it had been closed weeks ago by decision of the management. There were still signs all over the hotel promoting it.
They also advertise a cocktail bar, but this was part of Olivier's so was also unavailable. The cocktail list in the small bar downstairs was very limited.
On checking out, we were asked if we'd enjoyed our stay. As we explained the problems, a lady interrupted (I presume she was the reception manager that day but she didn't introduce herself). She didn't listen to the points we were trying to make, and spoke over both me and my partner. She gave us a discount on the room, but I felt it was to get rid of us rather than allow us to discuss the issues we'd had. She was really quite rude to us. My partner travels a lot for business and his company will now no longer use Marriott Hotels for business or pleasure.
On a positive note, the concierge Steven, was extremely helpful and polite.
- Official Description (provided by the hotel):
- The Liverpool Marriott Hotel offers a fantastic location, set in the art district overlooking vibrant Queen Square. Famous for sports, entertainment and Beatlemania, Liverpool is a cultural centre with more museums and galleries than any city outside London. Beautifully decorated, our bedrooms offer air cooling system and luxurious bedding with cotton-rich linens and fluffier pillows. After a day of museum hopping or shopping, enjoy a swim in our indoor pool or our spa, Urban Peace Health and Beauty. ... more less
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- Also Known As:
- Marriott Liverpool
- Liverpool Marriott