Upon arrival the room felt chilly, but assumed this was because the heating presumably does not work whilst no-one is in the room). We were sure the air conditioning would warm the room through.
Upon waking at midnight the room was even colder as it appeared the system was just pushing out cold air despite being on the maximum heat. We turned the air-conditioning off to prevent more cold air, my wife had to sleep fully clothed as also the"duvet" was so thin, more like a sheet, the bedspread was only 12 inches wide & there were no extra blankets.
In addition the waste paper bin had not been previously emptied (an apple core & a biscuit wrapper), there was muck in one plughole, the other sink was cracked, the main door to the outside did not lock & no free internet access.
We inevitably had very little sleep. Upon complaining to the main desk the management were apologetic but could not explain any of the problems. It was as though we had been put in a room that had not been used or cleaned or repaired for some time & when items were needed for other rooms - the duvet, the spare television they had been removed & not replaced. Overall a dreadful standard & a terrible stay.
- Official Description (provided by the hotel):
- The Liverpool Marriott Hotel offers a fantastic location, set in the art district overlooking vibrant Queen Square. Famous for sports, entertainment and Beatlemania, Liverpool is a cultural centre with more museums and galleries than any city outside London. Beautifully decorated, our bedrooms offer air cooling system and luxurious bedding with cotton-rich linens and fluffier pillows. After a day of museum hopping or shopping, enjoy a swim in our indoor pool or our spa, Urban Peace Health and Beauty. ... more less
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- Also Known As:
- Marriott Liverpool
- Liverpool Marriott