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“Very Nice For Short Stay” 4 of 5 bubbles
Review of Hotel Indigo Liverpool

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Hotel Indigo Liverpool
Ranked #12 of 99 Hotels in Liverpool
Certificate of Excellence
cardiff
Level Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Very Nice For Short Stay”
4 of 5 bubbles Reviewed 2 October 2012

We have just returned from a three night stay at the hotel Indigo on a special offer DB&B, which included a two course dinner at the Marco Pierre restaurant. The hotel is bright, clean and in a good location, being situated in the centre of Liverpool. It is a 5 minute walk to the Albert Dock, which had lots of fantastic bars and restaurants, and a 5 minute walk into the City Centre. The room rate provided a complimentary minibar that consisted of tea/coffee, a chocolate bar, a bag of crisps, two cans of soft drink, and two bottles of water. Free wifi is provided in the room along with all public areas of the hotel. The staff where friendly and the service could not be faulted, along with there excellent local knowledge. The bathroom was small with limited storage, but most important it was clean & bright, the rainfall shower a plus point with stable controls. The bed was softer than I like and the hollow fill pillows and duvet would not be my first choice. The bed sheet only fitted ¾ of the bed and kept coming off.
The room was very warm and we couldn't find any air conditioning control info to rectify this, the bedside lights didn't work. In addition we had technical difficulties on our last evening with the card entry system, which meant that every time we needed to access the room the receptionist had to escort us to the room in order to use an override terminal. We where informed that the battery located within the lock unit had lost its charge.
The breakfast was buffet style with a great selection. We ate in the MPW restaurant each night, great food, great service, friendly efficient staff.

  • Stayed September 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank fly2it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
headreceptionist, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 28 October 2012
Dear guest,

Thankyou for taking the time to leave us your valuable feedback on your stay at the hotel. We are pleased to hear that for the most part you enjoyed your stay.
It is disappointing to learn that you were met with some minor issues along the way and we hope that these issues would not affect your decision to return to us.
Your comments have been passed on to the relevant departments and I can only apologise for the inconvenience caused, expecially the issue with your room key. I have forwarded on your feedback to maintenence.
We would love to welcome you back again soon,

Best wishes,

Laura Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,265 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (286)
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English first
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 1 October 2012

Absolutely loved this hotel,we stayed for two nights!really nice decor and big comfy beds:-) free mini bar was a nice touch but would have prefered still water to sparkling that is my only complaint about this hotel. We would def stay again and the room prices were very reasonable for the quality that you get!

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Presl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
headreceptionist, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 28 October 2012
Dear guest,

Thankyou for your feedback on your stay with us! We are delighted to read your comments and hear that you enjoyed your stay.
We hope to be able to welcome you back again soon,

Best wishes,

Laura Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 1 October 2012

On first impressions this hotel stood out as being excellent in its location (mins walk from Liver Building, Mersey and Albert Docks) and in it's decor and attitude to customers. Front of house staff were very helpful and friendly and the ambience is that of a funky, modern establishment whilst not losing sight of the origins of the area.
The room was a little disappointing for an executive - not particularly large, nowehere to stash wash bag and view of car park. That said it was clean and the complimentary goodies were of high standard and appreciated.
The Marco Pierre White restaurant offered outstanding food - a roast chicken which was simple in it's design but nostalgic and gorgeous in the execution - like the most chickeny chicken dinner your Mother ever cooked.
Breakfast was a total anticlimax and we were disappointed to see/hear staff continuing a conversation which had clearly started in the privacy of the kitche area but spilled out into the restaurant. We do not need to hear your bad language!
Also - whether charming/funny/offensive - do look out for the phallic wall decor in the restaurant. Intentional or art?!

Room Tip: room 416 has view of car park
See more room tips
  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank racben39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
headreceptionist, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 28 October 2012
Dear guest,

Thankyou for your comments on your trip to the hotel, we are pleased that you enjoyed your stay and found the location convenient. It is also fantastic to hear that you found our staff welcoming and helpful. It is disappointing to see your comment regarding some staff behaviour at breakfast and your comments have been passed on to the relevant departments to address. It is however great to hear that you enjoyed your meal in MPW the night before!

Once again thank you for your time,
Kind regards,

Laura Taylor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 1 October 2012

My friends and I have just returned from a lovely weekend in Liverpool. We stayed at the Indigo and were very impressed. It is a very modern and well presented hotel in an excellent position within walking distance of the waterfront, Liverpool 1 shopping and The Cavern area. The staff are very friendly and helpful. A buffet breakfast is offered and is excellent but for our one and only minor complaint. Everything is self-service including tea and coffee which we found very disappointing particularly the coffee. It is the sort of thing you would expect to find in a more budget type of hotel. Surely it would not be too difficult to take orders for tea and coffee as guest sit at the table and set the tables with cups. The hotel has a Marco Pierre White restaurant where we ate on the Saturday night and enjoyed our meal and the atomosphere.

  • Stayed September 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LinNic77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
headreceptionist, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 28 October 2012
Dear guest,

Thankyou for your review on your stay at the hotel, we are delighted that you enjoyed your trip and you found the staff to be helpful adn the location convenient. I am so sorry to hear that you were not impressed with certain aspects at breakfast and I have forwarded your comments to the team to review.
Hope to see you back again soon,

Best wishes,

Laura Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 September 2012

Stylish hotel, great hotel stay. Staff was helpful and friendly whenever we had questions. Beds are heavenly - I think they use feather toppers - and it was like sleeping on a pillow every night. Aveda products in the bathrooms. Very cool rooms. The only thing was I didn't think there was much space to put your luggage in our twin room. The location was great, being a bit away from the club craziness, a quick cab ride from the train station, and there's a Banksy across the street.

  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aeropostale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
headreceptionist, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 28 October 2012
Dear guest,

Thankyou for taking the time to leave us your feedback on your stay at the hotel, we are delighted to hear that you were impressed with the amenities provided and the location. It is a shame hear that you found there was not much space for luggage in your room and we hope that this would not affect your decision to stay in the future.
Hope to see you here again soon,

Best wishes,

Laura Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 29 September 2012

My friend and I really enjoyed our stay here. Great food at the Marco Pierre White restaurant downstairs. The room was well appointed with branded toiletries. Service was excellent. I suppose the only drawback is that it is pretty far away from where the action is, as this is in located in the CBD--and that's a good 20-30 minute walk away from the shopping district, the dock and Tate Liverpool.

  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Purplebasquiat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
headreceptionist, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 28 October 2012
Dear guest,

Thankyou for your comments on your stay at the hotel, you have some great things to say about our product and we are pleased that you enjoyed your stay. Apologies that you found our location a little inconvenient and we hope that this won't affect your decision to stay in the future.
Hope to see you here again soon.

Best wishes,

Laura Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
76 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 27 September 2012

Stayed here on business in March 2012 and found the location perfect, the facilities at the hotel very good (nice toiletries!), good bed and nice lobby with a decent bar.
Would definitely stay again if I visited Liverpool on business or pleasure :)

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Will F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
headreceptionist, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 28 October 2012
Dear guest,

Thankyou for sharing your feedback on TripAdvisor, it is fantastic to hear that you enjoyed your stay with us and we hope to see you here again soon,

Kind regards,

Laura Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Liverpool

Property: Hotel Indigo Liverpool
Address: 10 Chapel Street, Liverpool L3 9AG, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Indigo Liverpool 4*
Number of rooms: 151
Official Description (provided by the hotel):
A stone’s throw away from Liverpool’s historic and vibrant waterfront, this luxury boutique hotel is opening early summer 2011. Hotel Indigo is unique and designed to reflect the local culture, character and geography of the surrounding area while the brand hallmarks of being part of the InterContinental Hotels Group (IHG) ensure consistent and reliable services. Hotel Indigo isn’t just another place to stay. It’s an intriguing, inclusive, inspiring experience specifically designed for travellers who aspire to something more than run-of-the-mill accommodations. Situated in Liverpool City Centre, it offers 151 bedrooms coupled with excellent facilities. The hotel features cosy, airy and inviting guestrooms with oversized beds, plush bedding with throw pillows, hard-surface flooring with area rugs and signature murals. ... more   less 
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