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“Excellent choice!”

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Hotel Indigo Liverpool
Ranked #12 of 99 Hotels in Liverpool
Certificate of Excellence
Cologne, Germany
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Excellent choice!”
5 of 5 bubbles Reviewed 26 January 2014

I stayed here recently while visiting Liverpool on business. It's a gem of a hotel! Large, bright and airy public areas, but somehow cosy as well. The staff could not have been friendlier throughout all service areas from the beautiful receptionist to the skilled bar staff. The restaurant menu looked great, with some very English classics such as fish & chips, but as I was invited elsewhere for dinner, I didn't eat there although I would have liked to try it.
The rooms are very well appointed; modern, as you might expect for a 'boutique' hotel, albeit somewhat on the small side. The shower was great, offering the normal type of spray shower and a fairly powerful rain shower as well. Free soft drinks were on offer in the room's mini fridge.
On check-in, I was given a pair of deck shoes as part of an initiative to get guests to explore Liverpool on foot - nice touch and thinking outside the box in terms of gimmicks!
Thoroughly recommend a stay here if you're visiting Liverpool. Well located and just a short cab ride from the redeveloped dock area.

Room Tip: My room overlooked the main road, but it was not too noisy as the rooms are well sound proofed. How...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bark-not-bite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHIL, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 10 February 2014
Dear guest,

Thank you for sharing your experience with other travellers on Trip Advisor, your good ratings and positive feedback are the best reward the Indigo Liverpool staff could have! We are delighted that you experienced great service from our lovely reception team and also the highly skilled bar staff, and that you were lucky enough to receive a pair of our limited edition shoes! Hopefully next time you have the opportunity to try out the restaurant, but if not you can bring your shoes and go out and explore the neighbouhood!

We hope you'll be back again soon,

Best wishes,

Laura Taylor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (291)
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Glasgow, Scotland, United Kingdom
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 21 January 2014

My husband and I stayed here for a weekend. The car park is about a 2-3 minute walk away, had to ring the hotel to find out where it was though and get directions. Once at the hotel the staff we're very accommodating and friendly, the reception is beautifully decorated with even 2 fish with a note welcoming you.
The room was what we needed, never had a complimentary mini bar before, although no alcohol but the chocolate did go down well...and they even replaced it all again for the 2nd night! The bed was so so comfortable, with all the amenities needed, I even needed to sew on a button and within 2 minutes of making a call to reception I was given a needle and thread.
The TV in the room wasn't working but within...again 2 minutes a handyman was in the room and before our eyes dismantled the tv and got it working..he even gave us tips on good places to visit in Liverpool.
The hotel is walking distance from most tourist attractions including the docks and the famous Matthew Street.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LexH249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHIL, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 10 February 2014
Dear guest,

Thank you for taking the time to contact us regarding your stay here at Hotel Indigo Liverpool. We are so happy to read your comments and to hear that you were impressed with all we have to offer, in particular the service from our friendly and helpful staff. I have made sure to share your feedback with the entire team.
We look forward to welcoming you back again soon,

Best wishes,

Laura Taylor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wirral
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

My Family and I flew in from our home in Dubai to spend the Christmas week visiting family in Liverpool. We were met with a typical Liverpool welcome , friendly smiles and a very warm welcome. The room deal was excellent and the rooms clean and adequate, the free mini bar was a hit with the kids and a really nice touch. I would have no hesitation in recommending this hotel the location is fab.
Many thanks to all the staff for providing a great week and looking after us so well.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blacktorch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHIL, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 26 January 2014
Dear guest,

Thank you for taking the time to leave us your feedback on your stay, your good ratings and positive feedback are the best reward our team could have! We are delighted that you chose to spend your Christmas here and that you had such a great time. I have made sure to share your feedback and your thanks with the team to celebrate their good service.
Thank you for your recommendations and we hope that you have the opportunity to visit again soon!

Best wishes,

Laura Taylor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thornton Cleveleys, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 18 January 2014 via mobile

Stayed two nights in this beautiful part of Liverpool City Centre. Parking was reasonable and only a couple of minutes walk away and the hotel entrance was light, clean and vibrant. The staff were great and we were warmly welcomed before being booked in without fuss. The room was very colourful and had been cleaned thoroughly. Everything was great apart from a few minor issues. Neither of the bedside reading lights were working. The free minibar consisted of a bag of crisps, a kit kat, some water and a can of sprite. The finish on the decor was not the best and let the room down slightly. On the plus side, the TV facilities were great, the free wi-fi was lightning fast and the shower was fantastic. The bed itself was one of the most comfortable I have ever slept on. Regarding the bar facilities, the front bar is rather pointless and could do with improvement. Cans of Guiness in a 4 star hotel is simply not good enough. The main restaurant bar is quite small and the staff were overwhelmed with orders on occassions but they remained efficient and were very friendly. Though I did not have an evening meal I did have breakfast both mornings and it was excellent. The self service buffet was fresh and the hot food was really good. The location of this hotel is perfect for surrounding restaurants, shopping, docks, matthew street.......its all on the doorstep and in the most impressive part of the city in terms of the architecture. It really is quite an amazing city and you wont go wrong with a stay at this inviting hotel. I would have given five stars but just felt that a few minor points let the place down as mentioned but the staff are a credit. Great stay and we will go back.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank ian-gwynne77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHIL, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 26 January 2014
Dear guest,

Thankyou for taking the time to leave us such a detailed review! We are delighted to hear your feedback from your stay in the hotel and your comments on the facilities, breakfast and our friendly team. I am sorry th hear that there were a few niggles with your stay here and I have made sure to share your comments with our Maintenance and Restaurant Managers for review. I am so pleased that you had a chance to explore our neighbourhood, and I hope that we can welcome you back to the hotel in the near future.

Best wishes,

Laura Taylor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leighton Buzzard, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 January 2014

Stage here of a few nights over Christmas. Fantastic place. Stunning rooms and the staff were very helpful and friendly. Had a fantastic mini bar and A fantastic hair dryer. Won't bother bringing mine next time! Would stay here again in a heartbeat!

Stayed December 2013, travelled as a couple
Helpful?
Thank Olivia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHIL, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 22 January 2014
Dear Guest,

Thankyou for taking the time to leave us a review on your recent stay, it is lovely to hear that you chose to stay with us over the festive period! I am delighted that you enjoyed your stay here and have made sure to share your feedback with the team.

We hope to be able to welcome you back again soon,

Best wishes,

Laura Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

Beautiful hotel, beautiful rooms, nice staff, nice sleep, nice breakfast... I totally recomend this hotel! It has been fantastic my experience in Indigo! Very well located, walking distance to the shopping area.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LULA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHIL, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 22 January 2014
Dear guest,

We are delighted to receive your positive feedback about your stay here with us, it is great to hear that you enjoyed your stay and found our location convenient! Thank you for your recommendations and we hope to see you here again soon,

Best wishes,

Laura Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hull, UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 January 2014

Stayed here for the absolute bargain price of £65 for a nights bed and breakfast on the 1st of January.

Rang ahead as I had made two seperate bookings and asked for adjoining rooms with a connecting door and a cot if possible. Staff on phone very helpful and noted my request before our stay.

Arrived before check in and was told rooms were not ready as we had a specific request which was fair enough as it was new years eve the night before.

Rooms were ready slightly before check in time and we had been given two large rooms with interconnecting door which was great.

Comfortable beds and great furnishings in the rooms, very modern bathrooms which were funky and great toiletries.

Had a great nights sleep and then had breakfast the next morning which was top class. Wonderful quality full english with fresh eggs cooked on request and the rest served buffet style but warm and plenty of it. Really friendly staff when helping us with our boy. Great selection of continental stuff, cereals, fruit too if that is your bag.

Would definitely stay here again, especially at the price we paid, well done indigo, keep it up!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WOSman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsHIL, Guest Relations Manager at Hotel Indigo Liverpool, responded to this review, 22 January 2014
Dear guest,

Thankyou for leaving us your valuable feedback and positive ratings, we are happy to hear that you were impressed and found the hotel to be value for money whilst still delivering a high standard of service. Your feedback regarding the service from our reception team prior to your arrival, along with the breakfast and friendly staff in the hotel has been shared with the team.

We hope to see you again soon,

Warm regards,

Laura Taylor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo Liverpool

Property: Hotel Indigo Liverpool
Address: 10 Chapel Street, Liverpool L3 9AG, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #12 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Indigo Liverpool 4*
Number of rooms: 151
Official Description (provided by the hotel):
A stone’s throw away from Liverpool’s historic and vibrant waterfront, this luxury boutique hotel is opening early summer 2011. Hotel Indigo is unique and designed to reflect the local culture, character and geography of the surrounding area while the brand hallmarks of being part of the InterContinental Hotels Group (IHG) ensure consistent and reliable services. Hotel Indigo isn’t just another place to stay. It’s an intriguing, inclusive, inspiring experience specifically designed for travellers who aspire to something more than run-of-the-mill accommodations. Situated in Liverpool City Centre, it offers 151 bedrooms coupled with excellent facilities. The hotel features cosy, airy and inviting guestrooms with oversized beds, plush bedding with throw pillows, hard-surface flooring with area rugs and signature murals. ... more   less 
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