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Reviewed 27 May 2014

Our family stay here a few times each year for various family events as my sister and family live in Liverpool. Always spotlessly clean the staff are very helpful and friendly . The restaurant is clean and food always good.

  • Stayed: May 2014, travelled with family
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Thank chelseadeb82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

Excellent Premier Inn with a very poor Beefeater side of the business. The PI is very clean and comfortable, and the service from the hotel staff was beyond the call of duty. However waiting an hour for a steak quite late in their service was totally unacceptable and we left hungry without sampling any food!!!


  • Stayed: May 2014, travelled as a couple
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Thank MickHirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Manager at Premier Inn Liverpool (West Derby) Hotel, responded to this reviewResponded 27 June 2014

Dear MickHirst.

Thank you for your review and your great comments regarding the hotel, and service here. I am very sorry to hear about the service you received in the Beefeater next door, I will certainly pass on your comments to the General Manager.

I hope that we can welcome you back to Premier Inn, Liverpool West Derby in the future.

Kind regards.

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Reviewed 22 May 2014

I stayed with my family for one night and its the first time I have stayed at a premier , I must say its a great hotel , very clean and friendly , it was attached to a beefeater, the breakfast was excellent , and we ate there in the evening , although the food was nice it would av been cheaper to go to a franky and bennys , or pizza hut , there wasn't a teen menu either like franky and bennys has , so my 12 year old had to have an adults meal ..

  • Stayed: May 2014, travelled with family
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Thank tracy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Manager at Premier Inn Liverpool (West Derby) Hotel, responded to this reviewResponded 27 June 2014

Dear tracy w.

Thank you so much for your excellent 5 star review, I am so glad that you found the hotel clean and friendly and enjoyed your breakfast. I will also pass on your comments to the Beefeater next door regarding the price of the food, all feedback is much appreciated.

I hope that we can welcome you back to Premier Inn, Liverpool West Derby in the future.

Kind regards.

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Reviewed 19 May 2014

We have stayed at this Premier Inn many times over the years and have always been very happy with the friendly staff, comfortable rooms and good food in the Stag and Rainbow. Our most recent stays, (either side of a five day break in Yorkshire), were no exception. From arrival to departure we were made to feel most welcome and the food in the restaurant was great. We needed to find out about the presence of gluten in the meals and were given the "Allergy Book" to look through. As always, this was up to date, easy to follow and helpful. Any queries we had were readily answered by the duty managers. If we need to stay in Liverpool we always try to book the West Derby Premier Inn first.

  • Stayed: May 2014, travelled as a couple
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Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Manager at Premier Inn Liverpool (West Derby) Hotel, responded to this reviewResponded 27 June 2014

Dear David F.

Thank you so much for your excellent 5 star review, I am very happy that your return to Premier Inn West Derby Liverpool was as good as your previous visits, and thank you for your lovely comments regarding the friendliness of our staff and the room was comfortable for you.
I will also pass on your great feedback to the restaurant and I am glad that they could accommodate all your needs.

I hope that we can welcome you back soon.
Kind regards.

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Reviewed 19 May 2014

Very pleasant little hotel - very friendly and helpful staff - secure parking. Comfortable room and quiet. Lovely breakfasts. Lovely surroundings with a pleasant garden for a welcome beer. Very good bus route into the city - Definite thumbs up!


  • Stayed: May 2014, travelled with friends
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Thank Joan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kate R, Manager at Premier Inn Liverpool (West Derby) Hotel, responded to this reviewResponded 11 June 2014

Dear Joan N.

Thank you so much for your great 4 star review. I'm really pleased that you enjoyed your stay with us and you found our rooms comfortable and all the staff were friendly and helpful, we appreciate such positive feedback from our guests.

I hope we can welcome you back to the city and Premier Inn, Liverpool, West Derby in the future.

Kind regards.
Kate.

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