My fiance and I stayed here for two nights and we were unimpressed from the start. The girl at the reception was friendly enough but we were surprised to be informed that breakfast would only be continental. My fiance is a fan of full English! We feel that the price for the rooms per night should include full english
When we arrived at the room we noticed how sparse and cold the room was. The Window curtains are very thin and have some of the clips missing so they do not hang properly. Quite a lot of mildew on the windows. The walls and woodwork are grubby and there was hardly any furniture in the room and no wardrobe. Tea and coffee facilities were very basic and only three coffee strips and four milk cartons between two. We went to a shop and bought our own milk and coffee.
The en-suite was very small and I am smaller than my fiance, but even I had to almost sit sideways on the toilet as the sink got in the way. The bathroom wasn't as clean as it could've been and the heater in the bathroom did not work, nor did the wall heater in the bedroom. But, they had left a freestanding heater for our use which was considerate.
The throw on the bed was stained and the duvet was very thin so the nights were cold.
We noticed the signs on the lift stating it is switched off between 10pm and 7.30am to minimise noise to guests. Laughable really as there was plenty of other noise to make up for it! The hotel is on top of the train station and as the windows are so thin we could hear the trains arriving and leaving the station even at 5am! We also have taxi ranks right outside the hotel so could hear clearly night time revellers talking, shouting and arguing outside. To top it all off.....our room was right next to a fire door which slammed and banged at all hours! I thought fire doors were fitted will those soft close hinges?
Our second night was the worst as a group of stags and hens must have come for a Friday night out. I don't begrudge them having a fun night out, what I didn't like was the fact that I was kept awake hearing them going up and down the corridor outside our room knocking on each others doors, talking, shouting and laughing. At times it felt like they were in the room with us! Also I felt uneasy that the safety latch on the door did not work so I couldn't double lock the door.
We feel that this hotel is dated and needs a complete refurb and thicker doors and double glazing and soundproofing to be able to justify the accommodation prices.
Also needs to have more breakfast options
P.Sorry. Definitely will not stay here again!
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- Also Known As:
- Lord Nelson Liverpool