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“wedding party”
Review of Sefton Park Hotel

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Sefton Park Hotel
Ranked #67 of 97 Hotels in Liverpool
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“wedding party”
Reviewed 6 December 2012

recently had our wedding reception here and a nights stay. The function room was lovely all the guests commented how nice the buffet was and how attentive and helpful the staff were.A good time was had by all and would recommend the hotel for anyone looking for a good quality venue for a celebration. (our apologies to those guests whose review said they had a 'spoiled weekend' in case it was us !! -Although we were all tucked up in bed by 2am!!- & they would have been welcome to come down & join the party ) The only criticism is that the bedroom could have done with some updating but it was clean & adequate for our needs so we would stay again

  • Stayed November 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEO_RoscoeCollection, General Manager at Sefton Park Hotel, responded to this review, 8 December 2012
Dear Sue G,

Thank you very much for your review, it was a pleasure to read it and I have shared your kind comments with our team. We have a rolling refurbishment programme currently under way on our bedrooms, and we hope to have this completed in the New Year.

May I take this opportunity to wish your husband and yourself every happiness in your life together.

Kindest Regards
Conor
CEO
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Rating summary
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Traveller tips help you choose the right room.   Room tips (84)
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English first
Halifax, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2012

Stopped at this hotel quite recently and to say i was disapointed would be an understatement.on both evenings of our stay the hotel (not that we were notified our advised on arrival)were holding parties and our room was directly above the function suite the noise was unbearable until after 2am in the morning on both nights. to say me and my husband were exhausted would be an understatement , our whole weekend was spoilt because we were too tired to enjoy it - would not recommend this hotel to anyone - the shower was also very cold and the bed incredibly uncomfortable ( not that we got very much sleep anyway)- it appears the management do not care and why should they they already have your money. please please do not spend your hard earned money stopping at this hotel - stay in the city

Room Tip: Do not stay at this hotel waste of money
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  • Stayed December 2012, travelled as a couple
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Helpful?
1 Thank tracey s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEO_RoscoeCollection, General Manager at Sefton Park Hotel, responded to this review, 3 December 2012
Dear Tracey S,

Thank you for your recent review. I'm sorry to hear that you were disappointed with your stay. Can you please call me at the hotel on 0151 7277380 so that I may discuss this matter with you.

Kind Regards
Conor
CEO
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Travellers are raving about these Liverpool hotels

wigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 November 2012

We stopped here for 2 days while meeting some friends. We found all the staff were very friendly and helpful.
We ate in the Italian within the hotel and had prob the best steak ever had.
We found the room to be very large and very clean.we had a great nights sleep
. We would recommend this hotel to everyone

5star accommodation

  • Stayed November 2012
    • Value
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Helpful?
1 Thank gordwiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeftonParkHotel, General Manager at Sefton Park Hotel, responded to this review, 21 January 2014
Hi Gordwiz,

Delighted you enjoyed your stay at the hotel, always good to see you, and especially rewarding for our staff when our regulars return again and again.

Look forward to see you soon,

Best regards
Conor
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Liverpool
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 October 2012

Give this restaurant a go. Best authentic garlic bread, perfect dough , not greasy and fresh herbs. We ate risotto, tagliateli with prawns and vegetarian spaghetti. Everyone agreed food was full of flavour. Staff hardworking with Megan, the lovely, lively friendly waitress, blurring past us. Restaurant elegant, period and contemporary details. There are early bird offers £9.50 for two courses, use them to give this gem a try. Well done

  • Stayed October 2012, travelled with family
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Helpful?
2 Thank Catherine.Murphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeftonParkHotel, General Manager at Sefton Park Hotel, responded to this review, 21 January 2014
Hi Catherine.Murphy,

Delighted to hear you enjoyed your meal in Michelangelo's and were equally as impressed by our service. I have passed your kind comments onto Megan and we look forward to welcoming you back again soon.

Kindest regards
Conor
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Birmingham, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 October 2012

This hotel was promoted by KGB Deals as we would be saving £280.How anyone would pay that price is unbelievable.Our room was over the dining room.Very noisy especially with a function on.The mattress was terrible.The heating would not work.the shower head was broken from the runner.You could not get your hands under the taps in the sink.The lighting was poor,and to cap it all the walls were wafer thin.I could here the man in the next room snoring.My god does this need updating.BUT the webpage shows much better rooms than what we had.Perhaps because we were on the KGB deal we were given inferior rooms.As for breakfast,keep away from the low budget Corn Flakes!! - Awful!The hotel seemed to be run by two young ladies who actually were lovely,but completely overworked.lets just say,never again!!

Room Tip: Keep on the top floor as you will be away from the noise downstairs.But in all honesty the best tip...
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  • Stayed October 2012, travelled with friends
    • Value
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Helpful?
1 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEO_RoscoeCollection, General Manager at Sefton Park Hotel, responded to this review, 10 October 2012
Dear Kevin B,

Thank you for your recent review of The Blenheim Lakeside. I was sorry to read that you were disappointed with your stay. I have noted your comments and remedial action has been taken by the various heads of department and our maintenance team.

I would be delighted to welcome you back to the Blenheim Lakeside at some stage in the future so that we may restore your faith in the hotel. To that end, please don't hesitate to contact me at any time and I will make the necessary arrangements for you.

Kind Regards
Conor
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Liverpool, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 October 2012

We had a party for my mother-in-law's 80th birthday on the 22nd of September. I could not be more pleased with the way everything was handled. Laura was a gem in helping us plan the party and get everything ready from outside the country for the last 12 months or so. Her communication was clear and questions always answered with a fast response. The room was laid out beautifully and we were able to get access to it the morning of to do some decorating of our own. The DJ was amazing, playing music that was appropriate for the party and was nice when our guests had any requests. The food was amazing, atleast that is what I have been told by the guests, I was too busy hosting that I forgot to eat. The bar staff were fantastic, both at the party and in the bar upstairs afterwards.

I was extremely pleased with how everything turned out and can't imagine a better party anywhere else. They exceeded my expectations and will recommend them to anyone looking for a party venue in Liverpool. Thanks again for everything.

  • Stayed September 2012, travelled with family
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Helpful?
Thank beachbaby13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEO_RoscoeCollection, General Manager at Sefton Park Hotel, responded to this review, 10 October 2012
Dear beachbaby13,

Thank you for your recent review of The Blenheim Lakeside. I was delighted to hear that you really enjoyed your recent event at the hotel. We pride ourselves on creating individual events which have been specifically tailored for each client, looking after every last detail, ensuring that our clients can relax knowing that their event is in sage hands.

I have shared your comments with Laura and the team who were also delighted to hear your feedback. We look forward to welcoming you back to The Blenheim Lakeside when you are next in Liverpool.

Best Regards
Conor
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Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2012

Very disappointed in the service, staff could not be found when they were meant to be serving guests.
We were not given the correct food we ordered for our party, instead given cheap sandwiches as a replacement; moreover, the sandwiches were taken away before guest had a chance to eat them.
Glasses of Champaign, which was meant to be served to guests, was tipped down the drain, so staff did not have to work.
Could not shower at the same time as neighbouring hotels guests or showers would run cold only.
The childrens beds were mattresses on the floor.
I would not recommend this hotel as I feel they have embarrassed us to our family and friends whom we had invited as our guests to celebrate a birthday.

Room Tip: Stay some where else
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  • Stayed September 2012, travelled with family
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Helpful?
1 Thank Nat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CEO_RoscoeCollection, General Manager at Sefton Park Hotel, responded to this review, 2 October 2012
Dear Nat D,

Thank you for your recent review of The Blenheim Lakeside. I would respond to your comments as follows:

1: There was 5 staff on duty at the function which you attended, with the bar being manned by a minimun of two people at all times. Laura, our Food & Beverage Manager worked alongside the function organiser throughout to plan your event to their exact requirements and our staff spent many hours on the day of your function assisting them with decorating the room, despite the decoration externally and not from our preferred suppliers.

2: The organisers ordered a specific menu and everything was served as per their requirements. The Blenheim Lakeside has a 5 Star Rating from Environmental Health. Their guidelines state that from when a buffet is served food may be left out for no longer than 90 minutes. This is to prevent build up of bacteria which can cause food poisining. We are fully compliant with these very stringent guidelines, hence our 5 Star rating.

3: The guests at the party consumed all their Champagne. I witnessed the final two glasses being consumed myself by a gentleman in a blue t-shirt who took them from the drinks table to his table and drank them. We only ever collect glasses from tables when they are empty.

4: We did not and never have put mattresses on the floor. When guests request extra beds on a room we use roll away beds which are fully compliant with current guidelines and are in common with those used in hotels throughout the UK.

Yours Sincerely
Conor O'Donovan
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Additional Information about Sefton Park Hotel

Property: Sefton Park Hotel
Address: 37 Aigburth Drive | Sefton Park, Liverpool L17 4JE, England
Region: United Kingdom > England > Merseyside > Liverpool > Sefton Park
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #67 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sefton Park Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
Sefton Park Hotel is a beautifully restored Victorian Villa overlooking the Boating Lake in Sefton Park, the largest park in Liverpool. It is one of the original detached houses on the perimeter of the park where rich merchants and shipping magnates once lived in style. Today it offers a warm friendly welcome, comfortable accommodation and quality food and drink which is served in Astrid's Bar and Michelngelo's Italian Restaurant. More modern history confirms that 'The Blenheim' was, infact, the family home of the fifth Beatle, Stuart Sutcliffe in the 1960s. Stuart's family continued to live here until 1970. ... more   less 
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Also Known As:
Blenheim Lakeside Liverpool
Hotel Blenheim Lakeside

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