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“Great Friendly Hotel”

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Devonshire House Hotel
Ranked #70 of 99 Hotels in Liverpool
Redditch, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Friendly Hotel”
4 of 5 bubbles Reviewed 25 August 2013

Good food, excellant service. The staff were very friendly and helpful. The rooms were spacious and clean and comfortable. The hotel interior is a bit dated but the gardens are beautiful. The hotel is about 4 miles from the docks (about £5 - £6 in Taxi).

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Karen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MH1974, Revenue Manager at Devonshire House Hotel, responded to this review, 29 August 2013
Dear Guest

It was a pleasure to have you stay with us recently.

I am absolutely thrilled that you had a great stay with us and that you enjoyed our facilities

The team here at the Devonshire House Hotel are pleased to be able to offer you a friendly service. We certainly look forward to having the pleasure of welcoming you back.

Warmest Reagrds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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739 reviews from our community

Traveller rating
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    165
    114
    134
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Guildford, United Kingdom
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 24 August 2013 via mobile

The hotel was very difficult to find due to the postcode leading us to the back of the hotel which was not marked and the gates locked. I telephoned the hotel but was not given directions as the receptionist did not know the area. Once we arrived we found the hotel to be basic but serviceable, food was plentiful and prices very reasonable.

Stayed August 2013, travelled with family
Helpful?
Thank Lyn0607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MH1974, Revenue Manager at Devonshire House Hotel, responded to this review, 29 August 2013
Dear Guest

Thank you for taking the time to share your comments following your recent stay at The Devonshire House Hotel.

Please accept my sincere apologies that you encountered an issue with the directions to the Hotel.

We are delighted you found the food to plentiful and good value for money.

My team and I hope that you return to the hotel in the future so that you can experience our usual high standards.

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 August 2013 via mobile

We stayed here for 4 nights, rooms were clean, beds comfortable.
Staff were pleasant.
We only had breakfast on last day, full English, plus a choice of cereals, yoghurt and fruit. Good value for £6.00

Gardens were lovely, very well tended, overall can't complain about anything in this hotel.
Would stay here again.

Stayed August 2013
Helpful?
Thank Angela2311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MH1974, Revenue Manager at Devonshire House Hotel, responded to this review, 2 September 2013
Dear Guest

Thank you very much for staying with us recently, I am delighted that you had a great stay with us.

I am really pleased that your guest room was to your likening and that our location was suitable for your visit to the city.


Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Andover, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 August 2013

Excellent value for money, good English food for dinner with excellent service, breakfast was also very good yet again with excellent service, staff were very helpful and friendly, room was clean,plenty of car parking out of view from passing motorists Definitely will use this hotel again, it is a very good find. Thanks everyone we really enjoyed our stay.

Room Tip: Book early for weekend trips
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eveline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MH1974, Revenue Manager at Devonshire House Hotel, responded to this review, 29 August 2013
Dear Guest

Thank you for choosing to stay with us, we really do appreciate your time.

I am delighted that you had a great stay with us and that you enjoyed our hotel. I am also pleased you found our facilities, service and offerings to be excellent.

The team at the Devonshire House Hotel are delighted to be able to offer you a warm welcome and efficient service and we hope that you are able to return to the hotel when your travels bring you back to Liverpool


Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 22 August 2013

Stayed two nights here for £76 inc breakfast. Hotel is set back from road, fronted by a separate building and annexe used for weddings. The gardens are quite large and well maintained and the main hotel is an old listed building. Our room 303 had a double and single bed very clean and maid service came in daily whilst we were there. Bathroom had all you need but very dated and tired as were the carpets. Hotel needs a good makeover and could be much more upmarket. All staff were friendly and helpful, bar is open till 12 in the week. Restaurant is a nice room and breakfast good value for the money. Book this with the hotel as is £5 we paid £6 with Booking. com. Only 3 miles from Albert Dock so quite handy

Room Tip: Our room was fine but from the other reviews this seems not always the case so have a look first and...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mercedesboy850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MH1974, Revenue Manager at Devonshire House Hotel, responded to this review, 29 August 2013
Dear Guest,

Thank you for your feedback, we appreciate it.

I am delighted that you had a great stay with us and that you found your room to be clean and comfortable. I am thrilled to learn that you found all team members to be friendly, helpful and willing to assist.

We look forward to having the pleasure of welcoming you back to the hotel very soon when we will have the opportunity of looking after you once again.

Warmest Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 August 2013

Comfortable and clean hotel. Very basic but great value for money and large rooms. Good free parking and is only a short drive from the city centre.
The only slight problem was that the signal from the wifi was too weak to get any Internet connection in out room.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twiglet18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MH1974, Revenue Manager at Devonshire House Hotel, responded to this review, 29 August 2013
Dear Guest,

Thank you for taking the time to write this review following your stay with us.

I am glad that you had an enjoyable time during your stay and we hope that we are able to welcome you back to enjoy a future stay

Warmest Regards #


Devonshire House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 20 August 2013

As we arrived the location surrounding the hotel seemed to be quite rough and maybe walking to town you might feel a little unsafe. As parking up,the garden and hotel outside looked lovely and well presented this gave a very welcoming atmosphere. Reception area was ok the receptionist was friendly but we couldn't understand what she was talking about as she had an accent. We were walking to our room and the hall way seemed posh but smelt like an old people's home (stale urine and tobacco like the windows haven't been opened in decades) polish tried to covered up the disgusting smell. Our room was basic but looked clean the first thing we recognised was the pancake pillows (flat) went to make a cup of tea and the plug started sizzling and sparking this is dangerous and was reported we were given another kettle and the man tried to pull the plug out but it seemed to be stuck like super glue. First nights sleep was uncomfortable and awkward as the pillows gave us a neck ache we found in the morning that I had been bitten by some sort of bug in the room we started to question of what it was so we went to hospital and later on got told it was bed bugs (disgusting) I wanted to immediately change rooms as I was not going to sleep that night in a Vermin infected bed. THIS IS NOT ACCEPTABLE! I have suffered itching, trips to hospital (A&E) and serious infection. NO hotel should have bed bugs no matter what price you pay! I think this hotel needs serious cleaning and removal of bed bugs, absolutely disgusting. How do you get away with things like this?

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Screen182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MH1974, Public Relations Manager at Devonshire House Hotel, responded to this review, 29 August 2013
Bed bugs are a very serious issue in our industry today. This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concern. In the case of this guest our contracted pest control providor was on called to the site after the alleged report.
We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise.

We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations.
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Additional Information about Devonshire House Hotel

Property: Devonshire House Hotel
Address: 293-297 Edge Lane, Liverpool L7 9LD, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #70 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Devonshire House Hotel 3*
Number of rooms: 54
Official Description (provided by the hotel):
The Devonshire House is known for its friendly service, welcoming atmosphere and attention to detail. Set in one and half acres of landscaped gardens and ideally situated on A5047 just over 1 mile from both Liverpool City Centre and the M62 Motorway. Our customers will enjoy fine hospitality during their stay in one of our 54 spacious bedrooms. We offer affordable accommodation, free guest parking, friendly personal service and helpful staff. Our amenities include the Lounge Bar, and the Four Seasons restaurant. The hotel has a number of function rooms equipped for conferences, banquets and weddings. Our professional team is on hand and ready to cater for your individual requirements.Liverpool and Everton Football Clubs are a few minutes drive from the Devonshire House Hotel. ... more   less 
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Also Known As:
Devonshire Hotel Liverpool

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