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“A disturbed night”

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Hallmark Hotel Liverpool South
Ranked #55 of 98 Hotels in Liverpool
Reviewed 13 January 2014

We used the hotel as an overnight stopover between long car journeys. Although the hotel is clean and the rooms are well decorated and perfectly comfortable, we had a very disturbed night. This was due to noise from a wedding function being held in the hotel. The noise came from the guests at the wedding who were being very noisy outside the hotel whilst leaving/having cigarettes. In addition staying guests were very noisy in the corridor outside our room when returning to their rooms. All in all a poor night's sleep.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Best Western GB
Thank Kay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this reviewResponded 14 January 2017

Dear Guest,

Thank you for taking the time to write a review on TripAdvisor following your stay at Best Western Hallmark Hotel Alicia Liverpool.
We do appreciate your feedback however as we are always trying to improve what we do , and if you have the change to stay again , I hope you will find things much better.
Kind regards:
James Constantine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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441 - 447 of 719 reviews

Reviewed 12 January 2014

We had our wedding at The Alicia, it was absolutely amazing.

The venue was superb the staff where terrific and the food was unbelievable.

All our guests who stayed over and those who left after the day where impressed with the professionalism of everyone at The Alicia and several are planning to return to re-visit Liverpool.

Thank you so much you made our day special.

Stayed: January 2014
1  Thank chas07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this reviewResponded 14 January 2017

Dear Guest

Thank you for your review at Best Western Hallmark Alicia Hotel Liverpool . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel.

Kind Regards:
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

We stayed here for an anniversary party which took place in one of their party rooms. Our bedroom had a four poster bed and was very comfortable, and although the hotel and rooms are dated it doesn't deter from the ambience of the hotel. The food served at the party was excellent as was the breakfast the next morning. The hotel is right across the road from a lovely park and we managed to get a walk in before the party. It is a big park with a stream, ponds and cafe which was busy considering it was a cold December day although nice and sunny. I wouldn't want to stay here for a one or two week holiday but I would recommend it for a couple of days stay. The staff were excellent and very helpful.

Stayed: December 2013, travelled as a couple
Thank Travelguidebarbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this reviewResponded 14 January 2017

Dear Guest,
Thank you for your review at Best Western Hallmark Hotel Alicia Liverpool . I am happy to hear that you enjoyed your stay at our hotel. We look forward welcoming you back in the near future.

Kind regards
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Wattywatso
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this reviewResponded 14 January 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 January 2014

Just had to say a massive thank you to all the staff at the Alicia hotel. We attended the new years eve party with 6 friends. The food was first class, even the veggie option was exceptional. The service was second to none, nothing was too much trouble. I would recommend it, we will be booking next year.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
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1  Thank Lorraine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this reviewResponded 14 January 2017

Dear Guest

Thank you for your review at Best Western Hallmark Alicia Hotel Liverpool . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel.

Kind Regards:
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

lovely stay here over the new year both my husband and me would return here the staff where very helpfull nothing was to much trouble for them and the food we had was really lovely, would recomend this hotel to anyone.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Pauline F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this reviewResponded 14 January 2017

Dear Guest

Thank you for your review at Best Western Hallmark Alicia Hotel Liverpool . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel.

Kind Regards:
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Another visit to the Alicia and I didn't think things could get any better than our last visit.
Well I was wrong. We had a beautiful room again, there was four of us and it was massive. It was luxurious with great views over Sefton Park and had a gorgeous contemporary bathroom. This place is such good value for money with FREE PARKING which is an absolute bonus in Liverpool. It's just 2 minutes from Lark Lane and under 10 minutes into the city.
Having been a seasoned traveller over the years both for business and pleasure I have never come across such pleasant helpful staff. Jo is the ideal person to have on reception, smiley, very friendly, chatty and really helpful with a personality. Unlike many hotel chains it has a relaxed homely feel as opposed to the usual corporate clinical ambience. It's timeless grandeur is like your own Downton Abbey and I love the fact it was a home to a Cotton Merchant.
I have to give a special review to Rob the Night Manager, he could not do enough for us. We had a few drinks before bed in the bar and my Son just happened to say he was hungry and Rob was off into the kitchen rustling up a midnight snack for us, again with a smile. He entertained our daughter with jokes and tricks and just really blended in with us, chatting to us telling us about the Hotels facilities and some of the special nights and events they do.
When morning came my daughter and son didn't wake up for breakfast (they are not small children anymore so you cant make them get up). Rob once again surpassed our expectations. He made a bacon sandwich for my daughter for us to take back up with us, he wrapped it in tin foil to keep it warm and made her a delicious strawberry drink to have with the sandwich. She was so grateful when she woke up. So thanks Rob you are a star. This is what I call "going above and beyond"
Alicia Hotel you need to keep hold of this man before someone else tries to entice him away because I would have him in my team any day.
I have only ever had really pleasant stays here and have never encountered anything like the negative reviews say. This for us has become our little escape and I would recommend it to anyone mainly because of how good the staff are.

Room Tip: Suite 46 and the Directors Suite are just beautiful.
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AlisonHoughtonCorf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James C, Front Office Manager at Hallmark Hotel Liverpool South, responded to this reviewResponded 14 January 2017

Dear Guest

Thank you for your review at Best Western Hallmark Alicia Hotel Liverpool . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel.

Kind Regards:
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Liverpool South

Address: 3 Aigburth Drive, Liverpool L17 3AA, England (Formerly Best Western Hallmark Liverpool Alicia)
Region: United Kingdom > England > Merseyside > Liverpool > Sefton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#34 Family Hotel in Liverpool
Price Range: £38 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hallmark Hotel Liverpool South 3*
Number of rooms: 41
Official Description (provided by the hotel):
Hallmark Hotel Liverpool South can be found on the edge of the 200 leafy acres of Sefton Park in Liverpool city centre. Located less than three miles from Liverpool Lime Street station and just 6 miles from Liverpool John Lennon Airport - it's a great location to explore this fascinating city and really popular for short breaks and business travellers to the area. The hotel has 41 comfy bedrooms and is a really popular venue for weddings, celebrations and corporate dinners. Stunning photos can be taken in their beautiful Italian terraced garden. The hotel is licenced to host wedding ceremonies and has some great facilities, including on-site parking, a relaxing lounge and brasserie and super-fast free unlimited WiFi. Hallmark Hotel Liverpool South is the Green Business Tourism Scheme, Gold Award Winner. ... more   less 
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Also Known As:
Best Western Liverpool
Liverpool Best Western

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