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“Great as a wedding venue, wouldn't stay otherwise”

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Hallmark Hotel Liverpool South
Ranked #55 of 97 Hotels in Liverpool
London, United Kingdom
Level 6 Contributor
119 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Great as a wedding venue, wouldn't stay otherwise”
Reviewed 12 July 2014

Lovely as a wedding venue - all ran very smoothly, nice setting - especially the garden! Bar a bit pricey - I expect to pay 4-50 a pint in London, not in Liverpool. But overall, an absolutely fabulous wedding.

Food at the reception great - chicken roast for main that was absolutely delicious. Breakfast followed in this fashion - lots of choice and mostly good. Couple of odd things: pastries, but no croissants, granola pre mixed with yoghurt so soft and a notice for fried bread there both days we stayed but none in sight. Minor things, easily sorted.

A few issues with the room that spoilt it - swelteringly hot, two twins pushed together, rather than a double - a ziplink, but there was still a massive ridge down the middle of the bed which made it uncomfortable, almost constant noise - not just from the weddings, and small things that showed a lack of care/attention - two shampoos left instead of one shower gel, a missing lightbulb and toilet roll that felt like cardboard.

All staff I encountered were very helpful - couldn't fault them at all! Happy to call taxis, store luggage etc. - all much appreciated.

All in all, worth staying at discounted wedding rates for the convenience of staying in the same building - I wouldn't stay at the full price rate though, nor as a regular visitor to Liverpool though - there were weddings either side of the day the one we were attending, and the accompanying people, noise etc. would ruin any quiet stay.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Pentala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alica_Hotel_GM, General Manager at Hallmark Hotel Liverpool South, responded to this review, 15 July 2014
Thank you for your kind review regarding the wedding that you attended recently. I am glad that you all had an enjoyable day. I will pass on your kind words to all that were involved in making the day a success.

Kind Regards,

Paul Day
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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709 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
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  • Any
English first
Liverpool, United Kingdom
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 July 2014

My daughter recently got married at the Alicia and we were delighted with the whole package from beginning to end. The staff made the whole experience seem very special and personal to us and couldn't have been more helpful.

The weather on the day was a bit iffy so the outside chairs came indoors but when the sun came out the chairs went out again and the weather was perfect. The outdoor space for a wedding is beautiful.

The food was extremely good and everything went off without a hitch.

Many of our friends stayed the night and were very happy with their rooms and full english in the morning.

Would thoroughly recommend it.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank suel69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alica_Hotel_GM, General Manager at Hallmark Hotel Liverpool South, responded to this review, 15 July 2014
Thank you for such a positive review of our hotel. We really do appreciate it and I will pass on your kind words to ll that were involved.

Thanks once again

Paul Day
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lichfield
Level 6 Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 July 2014

We stayed at the Alicia for two nights recently as we were attending the Eagles concert at the Echo arena.
The hotel is in a lovely area, directly opposite Sefton Park. There is plenty of secure, off road parking. The staff were extremely helpful and pleasant, particularly Rob the night porter.
Our room(no 8 ) was fairly large and very clean with thick bath towels.
The bar and restaurant are both pleasant, as is the reception area,
The only drawback is its proximity to town. We didn't find it an issue but the city is a bus ride away.
The upside is that the 10 minute walk to the bus stop is along a lovely road full of independent bars, cafes and restaurants.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhiljLichfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alica_Hotel_GM, General Manager at Hallmark Hotel Liverpool South, responded to this review, 8 July 2014
Good Afternoon,

Thanks for such a positive review. I will pass on your kind words to the team especially Rob who I know will be truly grateful. We hope to see you again next time you visit beautiful Liverpool

Paul Day
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 30 June 2014

Very noisy because of back to back weddings, both music and people. But at the same time it suits a wedding venue, very nice décor / surroundings / rooms, and if you at a wedding the noise I doubt will be an issue. But for someone who wanted to spend 2 quite out of town nights....bad choice! cheaper rooms in town with less noise and still with parking.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank 568keithc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alica_Hotel_GM, General Manager at Hallmark Hotel Liverpool South, responded to this review, 8 July 2014
Good Afternoon,

Thank you for your review. I am sorry to hear that you had some disturbances throughout your stay. If you are intending on visiting Liverpool again in the near future please do contact me directly and I will ensure you are given a room away form any potential noise.

Kind Regards,

Paul Day - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Liverpool hotels

Windermere, United Kingdom
Level 6 Contributor
174 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 28 June 2014

The hotel looks ok from the outside, and has a nice enough hallway / reception area. We were given a room on the second floor which was a bit small but clean. The TV was broken and the toilet didn't flush properly. We reported this at reception and went for something to eat in the bar. The food in the bar was ok, nothing outstanding and the staff seemed a bit uninterested.
afterwards, we were given a new room which was much better, more spacious but the TV didn't work properly in that one either (remote didn't work at all, and controls on tv worked intermittently) but we had some studying to do for a course so it wasn't the end of the world. The reception staff were very polite and friendly.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank -80-J-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alica_Hotel_GM, General Manager at Hallmark Hotel Liverpool South, responded to this review, 8 July 2014
Thank you for submitting your recent review. I do apologise that you experienced some maintenance issues whilst staying with us. Just like any house we do from time to time have things that break. We do have a rolling preventative maintenance program in place to try to eliminate these problems but sometimes get caught short. All of the problems you mentioned have now been rectified and we hope we can accommodate you again in the near future.

Kind regards,

Paul Day - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 June 2014

This is a small hotel opposite a lovely park, but a good way out of the city itself. They don't serve lunch - we had to walk about 15 minutes to a street where there were cafes. The room was comfortable, but small. The bar food was pretty dire, and service in the bar was patchy. The staff were pleasant - it is obviously aimed at the function market and if you are not the ones paying for the function you tend to be overlooked.

Room Tip: Try to get a room overlooking the park.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brockie14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alica_Hotel_GM, General Manager at Hallmark Hotel Liverpool South, responded to this review, 8 July 2014
Thank you for your recent review. I do apologise that you felt that the facilities were aimed at wedding receptions. The restaurant does from time to time get taken over by a wedding party or other private function but our Edwardian bar serves food all day and operates with the exat same menu as the restaurant for the convenience of our non function guests. I do apologise that this wasn't made clear to you. Please do contact me if you are looking to stay in Liverpool again and I will ensure you of a far more superior stay.

Kind Regards,

Paul Day - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014 via mobile

I stopped over the night before I travelled to watch the TT. Left my car there for the week while I was away. Friendly staff and good service.
Place was having a refurb so wasn't at its best, however hotel was very clean and staff were vey helpfull.

Stayed June 2014
Helpful?
1 Thank Jasoncday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alica_Hotel_GM, General Manager at Hallmark Hotel Liverpool South, responded to this review, 8 July 2014
Thank you for your recent review and kind words. Our corridors and public areas have, as mentioned, just been through a major refurbishment and are now finished. This is part of our commitment to continually upgrade our facilities. I am sorry if this caused you any inconvenience throughout your stay but glad that the overall experience was a positive one and we hope to see you again.

Kindest Regards,

Paul Day
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Liverpool South

Property: Hallmark Hotel Liverpool South
Address: 3 Aigburth Drive, Liverpool L17 3AA, England (Formerly Best Western Hallmark Liverpool Alicia)
Region: United Kingdom > England > Merseyside > Liverpool > Sefton Park
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#34 Family Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hallmark Hotel Liverpool South 3*
Number of rooms: 41
Official Description (provided by the hotel):
The Hallmark Hotel Liverpool South is kissing the fringe of the 200 leafy acres of Sefton Park in Liverpool city centre. Located less than three miles from Liverpool Lime Street station and just 6 miles from Liverpool John Lennon Airport. The hotel has 41 comfy bedrooms and is a really popular venue for weddings, celebrations and corporate dinners. Stunning photos can be taken in their beautiful Italian terraced garden. The hotel is licenced to host wedding ceremonies and has some great facilities, including on-site parking and Super-fast free unlimited WiFi. Hallmark Hotel Liverpool South is the Green Business Tourism Scheme, Gold Award Winner. ... more   less 
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Also Known As:
Best Western Liverpool
Liverpool Best Western

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