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“Warning before booking!!” 1 of 5 bubbles
Review of Aachen Hotel

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Aachen Hotel
Ranked #51 of 99 Hotels in Liverpool
Certificate of Excellence
Perth
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Warning before booking!!”
1 of 5 bubbles Reviewed 17 July 2014 via mobile

Arrived here to be told that my reservation had been cancelled 2 weeks ago. Recieved no notification about this and told there was no spare rooms. I was then abused by the receptionist who told me it was my fault I didn't organise alternate accomidation. Was left out on the street with no advise on finiding a new place to stay. Disgusting!

Stayed July 2014
Helpful?
2 Thank Brados95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wilsonlfc, Owner at Aachen Hotel, responded to this review, 21 July 2014
Dear Sir,

On the 28 June 2014 you made a booking with us via BOOKING.COM with an invalid credit card.

The date of the booking was 17 July - the first day of the OPEN GOLF Championship. The busiest week for hotels in the region for 8 years

On the 28 June BOOKING>COM notified you that unless a valid card was produced the room would be cancelled.

You failed to do this and 24 hours later the booking was indeed cancelled.

We were surprised when you arrived given the events that had occurred previously.

My staff showed you the complete paper trail from Booking.com

We explained to you that it was impossible to find you an alternative room given the circumstances.

Your dilemma would have been avoided had you booked your room with a valid card in the first instance.

I would suggest if you do not have the capability of making travel arrangements you seek the help of an adult.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

250 reviews from our community

Traveller rating
    110
    91
    25
    16
    8
See reviews for
30
72
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34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Bergen, Norway
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 July 2014

Stayed at Achen hotel for a leisure trip. The room was looking nice including the bathroom. Good cleaning. The service at Aachen hotel was fantastic! I received quite a lot of advice what to do in Liverpool as a tourist. The staff at Achen was very helpfull and serviceminded. The breakfast was also very good, you can choose between english breakfast or continental. Next time I visit Liverpool I will stay at Aachen hotel!

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Luigi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colne, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Stayed here two nights in May, best place I have stayed in Liverpool so far. Friendly staff, nothing too much trouble, very helpful. Lovely clean spacious room cant ask for more. Five minutes into town, will definitely stay here again.

Room Tip: room 9 nice and quiet never heard any noise all night.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carolpete5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level Contributor
231 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

Great central hotel for the centre - 5 minutes or so walk. Rooms comfy clean and warm. Staff very friendly and welcoming. Good choice for breakfast - always well cooked and piping hot.

I would have no hesitation to recommend the hotel.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morton, Illinois
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

Hotel was convenient to get around Liverpool and people there were friendly enough. Breakfast was good and hot. Room was of decent size and plenty of room for the two of us. The only reason I don't give it an excellent rating is because we could smell mold in the bathroom. I'm allergic that mold and was thankful that I slept with a CPAP mask on my face so wasn't breathing it in all night long. Glad we only had a 1 night stay there.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jnfrun98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow scotland
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Great hotel . We had a lovely room with one of the comfortable bed and pillows that I have slept in. The room was spotless and the staff were very friendly and helpful. There was a wide variety of things to have for your breakfast.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jandsmuldoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
4 of 5 bubbles Reviewed 26 May 2014

This hotel had extremely friendly helpful and pleasant staff.The room was well maintained and comfortable. The breakfasts had a wide choice, were very well cooked and there was plenty of it. The location was central for all we wanted to do. Parking was close by.

Room Tip: All OK from the little I was able to see
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aachen Hotel

Property: Aachen Hotel
Address: 89-91 Mount Pleasant, Liverpool L3 5TB, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
#3 Best Value Hotel in Liverpool
#35 Business Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aachen Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
Housed within a Grade 2 Georgian building, each room at the Aachen has every conceivable facility for the traveler: Flat Screen TV's with DVD player, direct dial telephone, tea & coffee making facilities, trouser press. Bar facilities are also available on the premises. We also offer free internet service. Your room rate will always include our Famous 'Eat As Much As You Like' Breakfast. Situated in the heart of the city centre, we are located within the university complex (Central Campus), and convenient for all major tourist attractions. ... more   less 
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Also Known As:
Aachen Hotel Liverpool

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