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Hallmark Inn Liverpool
Ranked #59 of 98 Hotels in Liverpool
Reviewed 12 June 2014 via mobile

Overnight stay and a laterooms booking but couldn't be happier. We arrived early, was able to park, given an upgraded room and staff were extremely helpful with recommendations, bags, parking and check in. Room was lovey, great decor and comfy bed. Would stay again and highly recommend to anyone passing through!

Stayed: June 2014, travelled as a couple
1  Thank hunterbrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2016

Dear Hunterbrew

Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future .

Kind Regards:
James Constantine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,143)
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626 - 632 of 1,143 reviews

Reviewed 9 June 2014

great location, polite staff , very helpful. accomadation very good, could have had a brighter light in the room , but was ok. secure car park. triple room had bed each, very quite. room service great (fab chips)

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Best Western GB
1  Thank jacqueline s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2016

Dear Jaqueline s

Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future .

Kind Regards:
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

The management went out of their way to meet the needs of my group. 44 students and 9 teachers were squeezed in at the last minute after being let down elsewhere. The staff team under Amanda could not have done more to welcome my friends and their Saudi students. Well done all round.
Alan Scarisbrick

  • Stayed: June 2014
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1  Thank AlScarisbrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2016

Dear Aiscaribrick,

Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future .

Kind Regards:
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Booked an hour before we stayed there, got a good deal on latebooking.com Room very cosy with lots of nice extras, ipod docking station which was very helpful as our I phone had run out of charge. Staff very friendly. Car parking an extra 10 pound and you have to leave your keys with reception as they have to move cars round to get other cars out, but it is secure. Not far from city centre . OVerall we found it spot on.

  • Stayed: May 2014, travelled as a couple
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2  Thank ladyholmes68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2016

Dear guest,

Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future.

Kind regards
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Good standard hotel. Spotlessly clean. Small niggle with welcome but made up for following a minor room issue (mising remote control) that was handled excellently. Shame I was charged £10 per night to park my car....a bit mean.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western GB
1  Thank Andy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2016

Dear guest,

Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future.

Kind regards
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

I stayed here 15 years ago and vowed never again. Unfortunately I didn't have a choice this time and thought that it must have improved in the interim. It has, but only very slightly. Walls are paper thin. Rooms are dark and cell like. Wallpaper is peeling. Lighting is dim. There are not enough wall sockets so you have to unplug the TV to make a cup of tea. Coat hooks fall off the wall when you hang your coat on them. There is mouldy grout in the bathroom and sealant applied by an amateur around the bath. The side of the bath was broken. The room smelled of toilet cleaner. Pluses were friendly staff, free wifi, and very average breakfast. The whole place needs a really major refurbishment as the only nice thing about it is the facade.

  • Stayed: June 2014, travelled on business
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1  Thank Kris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 August 2016

Dear Guest,

Thank you for taking the time to review your recent visit to Best Western Hallmark Hotel Liverpool Feathers.

I am very sorry to hear that you were not 100% satisfied with your stay on this occasion - please accept my sincere apologies for this.

We do hope you choose to stay with us again so we can prove we can, and do get it right.

Kind regards,
James Constantine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

Great rooms. Fantastic breakfast. Staff were all 1st class - nothing was too much trouble, extra towels, arranging taxis etc. Patience with the whole group, not the easiest of jobs as you can imagine with 18 women let loose for the weekend.

Stayed: March 2014, travelled with friends
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2016

Dear Donna S,

Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future .

Kind Regards:
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Inn Liverpool

Address: 115-125 Mount Pleasant, Liverpool L3 5TF, England (Formerly Best Western Hallmark Hotel Liverpool Feathers)
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#8 Spa Hotel in Liverpool
Price Range: £38 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hallmark Inn Liverpool 3*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the Hallmark Inn Liverpool. Liverpool's spectacular events programme, world class culture and heritage and our famously friendly locals, makes Liverpool the ideal destination for a short break. Centrally located in the vibrant city of Liverpool, located between our two majestic cathedrals, set in the heart of the university district, a stone's throw from theatres, restaurants, bars and Liverpool's ever growing tourist attractions. Enjoy our Liverpool themed L3 lounge bar, with its cool atmosphere and staff, the perfect setting to relax and unwind over a cocktail. Choose one of our 81 bedrooms, all attractively appointed with free Wi-Fi and flat screen TV's. Our bedrooms range from Classic doubles, nautical themed rooms, and a great selection of large family rooms or treat yourself to one of our superior or four poster rooms. We offer an easy access car park at the rear of the hotel at sensible nightly rates. We provide a warm home from home atmosphere, with exceptional warm and friendly staff and management. We look forward to welcoming you ... more   less 
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Also Known As:
Feathers Hotel Liverpool

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