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“What a warm welcome”

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Hallmark Inn Liverpool
Ranked #59 of 98 Hotels in Liverpool
Reviewed 5 August 2014

We stayed at this hotel over the weekend just for 1 night, When we arrived we were greeted by the most polite customer focused genuine lovely girl (her name was Laura). She made us feel so at home and mentioned everything on offer at the hotel from A to B. The room was lovely and the hotel was so clean everywhere, If I ever go to Liverpool again I will definitely be staying here.
Room was a little warm but we asked for a fan which solved the problem.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Craigovski F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2016

Dear Criagoviski F,

Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers . Thank you very much for your fantastic 5 star rating. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future .

Kind Regards:
James Constantine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,143)
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597 - 603 of 1,143 reviews

Reviewed 3 August 2014

Very disappointing. Small, poorly lit, very uncomfortable room. Extremely hot with poor ventilation, no air-conditioning and no fan available. Hotel NOT SUITABLE for disabled...eg no lift, shower over bath, & Restaurant and bar in basement. Breakfast, limited choice of food, by 9am. Staff pleasant & friendly. Will NOT be staying in this Hotel again. Would NOT recommend it to a friend.

Room Tip: Ground floor room only choice if disabled. Best advice, choose different hotel with proper disabled...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank UMJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 August 2016

Dear Guest,

Thank you for taking the time to review your recent visit to Best Western Hallmark Hotel Liverpool Feathers.

I am very sorry to hear that you were not 100% satisfied with your stay on this occasion - please accept my sincere apologies for this.

We do hope you choose to stay with us again so we can prove we can, and do get it right.

Kind regards,
James Constantine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Neil B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management response:Responded 25 August 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 July 2014 via mobile

I always receive a warm welcome here, it feels much more like a family run place than part of a chain. The staff are professional and always helpful.

Some of the rooms are a little dated, and lack a few essentials (more power sockets please!), but for a short stay it suits me perfectly.

Free car park, free wifi, good breakfast.

Stayed: September 2013, travelled on business
1  Thank Repairbot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 August 2016

Dear guest,

Thank you for your recent review at Best Western Hallmark Hotel Liverpool Feathers. I am happy to hear that you enjoyed your stay at our hotel. I look forward to welcoming you back in the near future.

Kind regards
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Myself and two friends stayed in a triple room for an overnight break. The room was clean but basic and the beds were a little unsteady on their feet !! So noisy night if moving around. The bathroom was clean and tidy.
The hotel was slightly on the outskirts but only a short distance from the centre and good position for visiting the two cathedrals. The onsite parking was secure but there is cheaper a short distance away but would pay again for the security.
The breakfast was good the dining room is in the basement and a bit claustrophobic it was very warm. Decor a bit dated in all of hotel. This is a good cheap hotel if you want basic facilities at a good price but if you want a luxurious treat then this would not be it.

Room Tip: Ask for lower floor a lot of stairs and front of hotel, back of hotel windows are opaque glass so ca...
  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank 666nico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 August 2016

Dear Guest,
Thank you for your review at Best Western Hallmark Hotel Liverpool Feathers.
I do hope we can welcome you back to the hotel in the future to reinstall you faith once again at our hotel.
Kind regards
James Constantine

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

The Staff are friendly, although they don't have much tools to support.
Small and noisy room, due to the fact that floor is wooden.
Very narrow corridors, very narrow parking space.
One the other hand location is good, and hotel is clean.

Room Tip: Lower levels, near to reception
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Ahmed-N1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 August 2016

Dear Guest,
Thank you for your review at Best Western Hallmark Hotel Liverpool Feathers.
I do hope we can welcome you back to the hotel in the future to reinstall you faith once again at our hotel.
Kind regards
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

Positives
Good location, Staff very knowledgeable, dedicated and polite. Breakfast was very good. Bar area was OK. Big bed and very comfortable got 3 good nights sleep.(Go around the corner to Hope Street and check out the Philharmonic Pub - Spectacular and the Guinness is very good!)

Negatives
Room Uni 9 (top floor) was very tired looking and dark, the lighting in the room was really quite dim. The window was opaque and although the view from the window was not the best at least it would have been nice to look out of it. Sash window wouldn't stay open and the windows frames had black mildew on them. Net curtains were faded to yellow. Surfaces of the furniture in room felt sticky and there was no safe in the room(possibly because 3 star). Shower pressure was very very low, was really just a trickle so had to resort to using the bath instead. The extractor fan in the windowless bathroom didn't appear to work. For the cost of the room parking should really be included in the price but it wasn't, it was £10 per night. The common areas were well decorated and functional and obviously some money had been spent on them. Time for the management to dip in to the profits and spend some money doing up the poor, tired and inadequate rooms.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mattandlottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 August 2016

Dear Guest,
Thank you for your review at Best Western Hallmark Hotel Liverpool Feathers.
I do hope we can welcome you back to the hotel in the future to reinstall you faith once again at our hotel.
Kind regards
James Constantine

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hallmark Inn Liverpool

Address: 115-125 Mount Pleasant, Liverpool L3 5TF, England (Formerly Best Western Hallmark Hotel Liverpool Feathers)
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites
Hotel Style:
#8 Spa Hotel in Liverpool
Price Range: £38 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hallmark Inn Liverpool 3*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the Hallmark Inn Liverpool. Liverpool's spectacular events programme, world class culture and heritage and our famously friendly locals, makes Liverpool the ideal destination for a short break. Centrally located in the vibrant city of Liverpool, located between our two majestic cathedrals, set in the heart of the university district, a stone's throw from theatres, restaurants, bars and Liverpool's ever growing tourist attractions. Enjoy our Liverpool themed L3 lounge bar, with its cool atmosphere and staff, the perfect setting to relax and unwind over a cocktail. Choose one of our 81 bedrooms, all attractively appointed with free Wi-Fi and flat screen TV's. Our bedrooms range from Classic doubles, nautical themed rooms, and a great selection of large family rooms or treat yourself to one of our superior or four poster rooms. We offer an easy access car park at the rear of the hotel at sensible nightly rates. We provide a warm home from home atmosphere, with exceptional warm and friendly staff and management. We look forward to welcoming you ... more   less 
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Also Known As:
Feathers Hotel Liverpool

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