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ibis Liverpool Centre Albert Dock - Liverpool One
Ranked #45 of 98 Hotels in Liverpool
Reviewed 4 January 2014

Had to change rooms twice due had 2 change rooms twice due to smell of sewage. 3rd room fine until returning at 10pm and that stank too. Teenagers running riot all night. Very disappointing. I recommend staying at the premier inn instead!

  • Stayed: January 2014
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2  Thank travelingkate88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 5 January 2014

Many thanks for your feedback in regard to your recent stay with us here at the Ibis Liverpool. I am terribly sorry for the poor experience you had as a result of a bad odour being present in a number of rooms in the hotel. I will speak with my housekeeping department and maintenance department to resolve the issue if it is still present. In the meantime if you would like to discuss your stay further please do not hesitate to contact me directly at h3140-am@accor.com and I will be happy to help. Kind Regards Paul Smith, Assistant Manager.

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1,003 - 1,009 of 1,724 reviews

Reviewed 3 January 2014

The rooms were simple but nice and clean, the location was amazing right across the street from the Albert Docks, the Beatles museum, very close to Liverpool One shopping centre. There is a tea kettle in the room, which we found to be very usefull after a long day walking around town.

  • Stayed: December 2013, travelled with family
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2  Thank BudgetTraveller27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 5 January 2014

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Paul Smith, Assistant General Manager.

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Reviewed 3 January 2014 via mobile

The hotel is just located near Albert Dock. We got the first floor and it is very convenient as we have an 8months old daughter with us and a stroller.

The receptionists are super friendly and helpful. Breakfast is at £7.95. Not much of a selection but can keep you full.

Housekeeping is lousy though. Even though they made the bed, whatever was on the bed was just left underneath the sheet that they just put over it.

Stayed: January 2014
1  Thank Safiah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 5 January 2014

Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points you raised regarding the housekeeping team, and in the meantime, I hope we can welcome you back to the Ibis Hotel in Liverpool very soon. Kind regards, Paul Smith, Assistant General Manager

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Reviewed 2 January 2014

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank EmeliaObiri
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 5 January 2014

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Reviewed 2 January 2014

Stayed here for a night have stayed previously before renovations.
We were given room 401
brilliant view of the Docks!
rooms are basic, you are paying very little at the end of the day!
hotel lobby etc are lovely
we didn't use the restaurant at all but the rest of the service we received was brilliant. lovely staff and welcoming atmosphere
free parking was a bonus! thank you!

Room Tip: get on the fourth floor for a good view!
  • Stayed: December 2013, travelled as a couple
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Thank Sinead H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 5 January 2014

I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Paul Smith, Assistant General Manager

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Reviewed 31 December 2013

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank FoyleFlyer
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 5 January 2014

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Reviewed 30 December 2013

  • Stayed: December 2013, travelled solo
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Review collected in partnership with Accorhotels.com
Thank Doyen121
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 5 January 2014

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Additional Information about ibis Liverpool Centre Albert Dock - Liverpool One

Address: 27 Wapping, Liverpool L1 8LY, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#30 Family Hotel in Liverpool
#30 Romantic Hotel in Liverpool
#32 Business Hotel in Liverpool
Price Range: £41 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Liverpool Centre Albert Dock - Liverpool One 3*
Number of rooms: 192
Official Description (provided by the hotel):
The ibis Liverpool Centre Albert Dock - Liverpool One is located 5 km from the airport and a 10 min walk from the city centre. With pubs, theatres, historic buildings, nightspots and the Everton FC and Liverpool FC stadia all within the immediate vicinity, the hotel is ideal for weekends as well as longer business or holiday stays. Offers 192 rooms including 10 for guests with limited mobility, a restaurant, a bar offering snacks 24hrs and secure outdoor parking (chargeable). Business guests will appreciate use of complimentary WiFi Internet. ... more   less 
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Also Known As:
Ibis Liverpool City Centre Hotel Liverpool
Accor Liverpool City Centre
Hotel Ibis Liverpool
Ibis Hotel Liverpool

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