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“Spoilt by the adjoining 'Formule1' hotel” 3 of 5 bubbles
Review of ibis Liverpool Centre Albert Dock - Liverpool One

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ibis Liverpool Centre Albert Dock - Liverpool One
Ranked #45 of 99 Hotels in Liverpool
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Spoilt by the adjoining 'Formule1' hotel”
3 of 5 bubbles Reviewed 11 February 2014

I stayed at the Ibis with my partner last weekend and it's a decent hotel with helpful staff. Unfortunately, it is badly let down by the fact that it adjoins the 'Formule1' hotel which attracts a certain kind of clientele, many of whom fail to behave properly or show respect to other guests.
Originally I placed a reservation, several weeks in advance, at the 'Formule1' hotel and reaffirmed my reservation by phone and was assured that my room would be en-suite.
However, on my arrival I discovered that this wasn't the case and that all rooms in the 'Formule1' have communal showers and toilets. I was then kindly invited by a staff member to inspect a room there to see if it was to our satisfaction but sadly my mind was made up as soon as I entered the foyer! We were overcome by the eye watering smell of bleach which, no doubt, disguises the smell of other, far less pleasant, substances!
On declining this room we were lucky to find that there was a room at the Ibis which was available and we were offered a transfer at a discounted rate..
The room was basic but fully functioning, immaculately clean with a view over the Mersey. We were on the third floor and had no issues with excessive noise etc during the night.
However, the following morning at breakfast we found ourselves sat amongst large groups of people (both male and female) who were less than respectful to other guests with their indiscreet converations of casual sexual encounters from a few hours before and how they had consumed 'gallons' of alcohol and vomitted in various regions inside and outside the hotel.
This clearly isn't the kind of conversation decent paying guests have to be subjected to, especially when they're eating their breakfast.
With regards to the breakfast, I was impressed with the variety and the cleanliness. All food and drink were checked and replenished regularly by the staff. They seemed remarkably patient and tolerant with a number of 'hungover' guests who were less than polite towards them.
It then came as no surprise that the Police arrived at the reception desk to deal with an incident involving a guest at the 'Formule1'.
My advice to anybody who books at the Ibis should request an upper floor to avoid the rowdy guests next door at Formule1. If you do that then you should have a decent slumber.
However, I have to question if it is wise for there to be a shared reception and restaurant area.
It is clear to identify, as a reasonble person, which guests are staying at the Ibis and those at the Formule1. Ibis customers, who are paying considerably more, for their hotel experience, shouldn't have to be subjected to the loutish and intimidating behaviour of certain individuals staying 'next door'. Formule1 should have their own reception and dining area and if this can't be achieived, make the price 'room only'.
Despite this gripe I wish to express my thanks to the staff for their help and professionalism. In particularly a female receptionist I know only as 'Sammy' who was warm, friendly and accommodating.
I suspect that the staff often have their tolerance and patience tested by some of the unruly crowds who use the Formule1.

Room Tip: choose one of the upper floors if you want a good nights sleep!
See more room tips
  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Idtakemyadvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 16 March 2014
I’m so sorry that you were disappointed by your experience saying with us at Ibis Hotel in Liverpool. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter, but feel free to contact me on xxx or email me on xxxx to discuss this further.

Kind regards,

Paul Smith
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Lancashire
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 7 February 2014

Excellent service, the staff were very accommodating and pleasant. Drinks were a bit pricey and the breakfast isn't up to much. However, the rooms were exactly as promised and we had an excellent nights sleep. The hotel is right on Albert Dock and only a few minutes away from Liverpool 1 and the other shops.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stone1Lancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 9 February 2014
Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Ibis Hotel in Liverpool again very soon.

Kind regards,

Paul Smith
Assistant General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle
Level Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 5 February 2014

This is a no frills hotel, but it's cheap, clean, quiet, comfortable and conveniently situated for the city centre and it offers free wifi throughout - what more would you want for a brief stay on business?
Note the standard rate doesn't include breakfast, which costs £7.95 extra. It's served in the lobby, and it didn't look as if many people were taking it when I was there (I didn't). There are plenty of other places within a few minutes walk that probably offer a better deal.
If you have a car the hotel has parking, though again I think this costs extra.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Vagab0nd53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 9 February 2014
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis Hotel in Liverpool very soon.

Kind regards,

Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 2 February 2014

Stayed in room 118. Was looking forward to a good nights sleep but unfortunately the fire alarm went off continuously during the early hours.
To add insult to injury guests checking out from room 119 in front of us received free parking, I understood due to complaining, but when enquired with reception they explained it was due to having a premium room. This couldn't be true as they were in the neighbouring room.
Otherwise reasonable stay but will look elsewhere next time.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Wigan_Gary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 16 March 2014
Many thanks for taking the time to comment. We appreciate all feedback. If you’d like to talk about the matter further, please feel free to call me on 01517069800 or email me on h3140-am@accor.com.

Kind regards,
Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

We stayed here for one night as part of a bus tour group. Our room was adequate for a good nights sleep. It was a triple so we were able to use the single bed for our cases. Location is good, opposite the docks and near a massive shopping centre. Our group walked to the famous "Cavern Club". If you are a fan of the Beatles and/or their music this is a "must-do".

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MelbourneTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 9 February 2014
So glad you had an enjoyable time at Ibis Hotel in Liverpool! We very much appreciate the feedback and we hope to see you again soon.

Kind regards,
Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

We stayed at the Ibis in Albert Dock for one night and found the hotel perfectly fine. The staff were very friendly and helpful and the room was spacious and clean. The location of the hotel is excellent, only 5 mins walk to Liverpool 1 shopping centre. There is also adequate parking. Would recommend this hotel for a short break to Liverpool due to its location.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MacClanIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 9 February 2014
I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,

Paul Smith

Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Liverpool Centre Albert Dock - Liverpool One

Property: ibis Liverpool Centre Albert Dock - Liverpool One
Address: 27 Wapping, Liverpool L1 8LY, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#30 Family Hotel in Liverpool
#30 Romantic Hotel in Liverpool
#32 Business Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — ibis Liverpool Centre Albert Dock - Liverpool One 3*
Number of rooms: 192
Official Description (provided by the hotel):
The ibis Liverpool Centre Albert Dock - Liverpool One is located 5 km from the airport and a 10 min walk from the city centre. With pubs, theatres, historic buildings, nightspots and the Everton FC and Liverpool FC stadia all within the immediate vicinity, the hotel is ideal for weekends as well as longer business or holiday stays. Offers 192 rooms including 10 for guests with limited mobility, a restaurant, a bar offering snacks 24hrs and secure outdoor parking (chargeable). Business guests will appreciate use of complimentary WiFi Internet. ... more   less 
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Also Known As:
Ibis Liverpool City Centre Hotel Liverpool
Accor Liverpool City Centre
Hotel Ibis Liverpool
Ibis Hotel Liverpool

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