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“Girlie city break” 4 of 5 bubbles
Review of ibis Liverpool Centre Albert Dock - Liverpool One

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ibis Liverpool Centre Albert Dock - Liverpool One
Ranked #45 of 99 Hotels in Liverpool
doncaster
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Girlie city break”
4 of 5 bubbles Reviewed 28 February 2014

Stayed with female friend 2 nights in february. 2nd visit to Liverpool previous stayed Holiday Inn. Location ibis much better staff excellent and very helpful and friendly. Breakfast all you can eat which was good hotel very clean would I recommend absolutely. For a budget hotel it was very good and good value for money and did exactly what it said on the tin. Would I stay again I certainly would. Thanks to all staff all so helpful and friendly.

Room Tip: We were 3rd floor no noise from hotel next door as other guests had complained about previously
See more room tips
  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank october56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 3 March 2014
My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back at Ibis Hotel in Liverpool.

Kind regards,
Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,559 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

We arrived very early on a Saturday morning around 4am as we got a coach and boat over to Liverpool from Dublin - much earlier than we expected and they gave us a room before we checked in later that morning for 11am - which was a couple of hours before we were originally meant to. All in all over the 5 days we were there the staff were great to us and very helpful, the grounds and inside of the hotel was always kept clean, and the food was also very nice especially the late food service after a night out. Location wise the hotel is close to the Albert Docks and 5 min walk from the high streets.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 3 March 2014
I’m so glad that you had an enjoyable time during your stay at Ibis Hotel in Liverpool. I hope we can welcome you back to the property in the near future.

Kind regards,
Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 25 February 2014

Stayed in the Ibis just one night last weekend with a friend
we had a lovely pamper day at the Beauty Bazzar in Liverpool
the Ibis is ideal location friendly staff and we checked in quick we had no bother with guest been noisy as we were right on the ground floor by the entrance
When I going in my bed I noticed a Toenail!! I was horrified
I had to sleep top to tail in my friends bed! we had paid£133 for this room only and that not cheap!
I told a member of staff in the morning which was very nice she said sorry and said that this was unusual and would report it to the cleaners
It was Shame This happened as overall it was ok!

  • Stayed February 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank eirlysbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 3 March 2014
I’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the Ibis Hotel in Liverpool very soon.

Kind regards,

Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paisley, United Kingdom
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

had great weekend in hotel ibis , nice room, bar good , breakfast great all you can eat juices teas coffees , all good for 8 quid , close to all , good value , worth a visit , would stay there again happy birthday Irene xxx

Room Tip: the higher the better , see more of Liverpool,
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  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 3 March 2014
Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis Hotel in Liverpool very soon.

Kind regards,

Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 19 February 2014

I stayed from Sunday to Tuesday, easy check in, helpful, friendly staff (a special mention to Michael & Kate) EVERYTHING was in walking distance. The Albert Dock, Liverpool One, the Cavern Club and more. I had no problems with noise or badly behaved guests. Would definitely stay at Ibis again

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank janess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 3 March 2014
My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit.. We look forward to welcoming you back at Ibis Hotel in Liverpool.

Kind regards,

Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

The Ibis, is a budget Hotel, however for a night or two it's very adequate, located right across the road from Albert Dock. We found our room to be clean and cosy, it also had a view of the dock which was nice. There was plenty of choice for breakfast, much more than we have experienced in other budget hotels. The location is within walking distance to the city centre and of course to the dock and all it has to offer. The only negative we have for the Ibis, is the walls are very thin and even people walking along the passage speaking at normal levels could be heard inside our room. We found the staff to be extremely helpful and pleasant. Overall for a quick stop over in Liverpool the Ibis is fine.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jensta007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 3 March 2014
Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Ibis hotel in Liverpool.

Kind regards,

Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 11 February 2014

I stayed at the Ibis with my partner last weekend and it's a decent hotel with helpful staff. Unfortunately, it is badly let down by the fact that it adjoins the 'Formule1' hotel which attracts a certain kind of clientele, many of whom fail to behave properly or show respect to other guests.
Originally I placed a reservation, several weeks in advance, at the 'Formule1' hotel and reaffirmed my reservation by phone and was assured that my room would be en-suite.
However, on my arrival I discovered that this wasn't the case and that all rooms in the 'Formule1' have communal showers and toilets. I was then kindly invited by a staff member to inspect a room there to see if it was to our satisfaction but sadly my mind was made up as soon as I entered the foyer! We were overcome by the eye watering smell of bleach which, no doubt, disguises the smell of other, far less pleasant, substances!
On declining this room we were lucky to find that there was a room at the Ibis which was available and we were offered a transfer at a discounted rate..
The room was basic but fully functioning, immaculately clean with a view over the Mersey. We were on the third floor and had no issues with excessive noise etc during the night.
However, the following morning at breakfast we found ourselves sat amongst large groups of people (both male and female) who were less than respectful to other guests with their indiscreet converations of casual sexual encounters from a few hours before and how they had consumed 'gallons' of alcohol and vomitted in various regions inside and outside the hotel.
This clearly isn't the kind of conversation decent paying guests have to be subjected to, especially when they're eating their breakfast.
With regards to the breakfast, I was impressed with the variety and the cleanliness. All food and drink were checked and replenished regularly by the staff. They seemed remarkably patient and tolerant with a number of 'hungover' guests who were less than polite towards them.
It then came as no surprise that the Police arrived at the reception desk to deal with an incident involving a guest at the 'Formule1'.
My advice to anybody who books at the Ibis should request an upper floor to avoid the rowdy guests next door at Formule1. If you do that then you should have a decent slumber.
However, I have to question if it is wise for there to be a shared reception and restaurant area.
It is clear to identify, as a reasonble person, which guests are staying at the Ibis and those at the Formule1. Ibis customers, who are paying considerably more, for their hotel experience, shouldn't have to be subjected to the loutish and intimidating behaviour of certain individuals staying 'next door'. Formule1 should have their own reception and dining area and if this can't be achieived, make the price 'room only'.
Despite this gripe I wish to express my thanks to the staff for their help and professionalism. In particularly a female receptionist I know only as 'Sammy' who was warm, friendly and accommodating.
I suspect that the staff often have their tolerance and patience tested by some of the unruly crowds who use the Formule1.

Room Tip: choose one of the upper floors if you want a good nights sleep!
See more room tips
  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Idtakemyadvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review, 16 March 2014
I’m so sorry that you were disappointed by your experience saying with us at Ibis Hotel in Liverpool. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter, but feel free to contact me on xxx or email me on xxxx to discuss this further.

Kind regards,

Paul Smith
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Liverpool Centre Albert Dock - Liverpool One

Property: ibis Liverpool Centre Albert Dock - Liverpool One
Address: 27 Wapping, Liverpool L1 8LY, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#30 Romantic Hotel in Liverpool
#30 Family Hotel in Liverpool
#32 Business Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — ibis Liverpool Centre Albert Dock - Liverpool One 3*
Number of rooms: 192
Official Description (provided by the hotel):
The ibis Liverpool Centre Albert Dock - Liverpool One is located 5 km from the airport and a 10 min walk from the city centre. With pubs, theatres, historic buildings, nightspots and the Everton FC and Liverpool FC stadia all within the immediate vicinity, the hotel is ideal for weekends as well as longer business or holiday stays. Offers 192 rooms including 10 for guests with limited mobility, a restaurant, a bar offering snacks 24hrs and secure outdoor parking (chargeable). Business guests will appreciate use of complimentary WiFi Internet. ... more   less 
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Also Known As:
Ibis Liverpool City Centre Hotel Liverpool
Accor Liverpool City Centre
Hotel Ibis Liverpool
Ibis Hotel Liverpool

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