We had a number of twin rooms booked for a stag weekend. After a disorganised and lengthy booking in process we proceeded to our room. I was sharing with a male friend, not a very close friend. Well he is now, as we had to share a double bed. This was due to the fact they had no twin rooms available. I have worked in hotels in a few countries, so I understand sometimes mistakes are made. We were offered a camp bed. I don't know how it would have got into the room as we could only just walk around the bed! For the price we paid the room was very basic. I don't know what you could have done to make it any more basic, we did find a malteaser under our bed which was nice. Anyway, we were offered a free breakfast to compensate, at the time I thought this to be reasonable.
Breakfast was busy and disorganised, a few of our group found it difficult to get all the ingredients for a cup of tea to arrive at the same time, so resorted to making tea in the room and bringing it down for breakfast.
I was getting my breakfast, I had bacon, sausage and beans. Now, I like a bit of mustard with my sausage, I have asked a few friend and colleagues and they have agreed this is not strange or abnormal in anyway. I would normally go for English, but I'm open minded and would be happy with whole grain or even French! So, I asked Joanna I think her name was, If there was any mustard. No, was the reply. You do not have any mustard I enquired? No.
No mustard in the building? I said, thinking that maybe a delivery had been missed or there was an international mustard shortage I had missed.
No, we have mustard Joanna replied.
OK, I said a little confused. You have mustard but you can/ won't give it to me?
Don't put words in my mouth Joanna said.
Joanna, I want to understand the situation.
To be honest I have never heard of this kind of thing.
You can have ketchup or brown sauce for breakfast she said. If you asked for chips for breakfast you could not have chips for breakfast Joanna replied convinced that this was an appropriate reply to a request for mustard.
Now I can understand the logic here, although some people like chips for breakfast, and I think choice is good.
But, Joanna mustard is a condiment. I will pay you a pound for some mustard. I said. I know a pound is quite a lot of money for a dollop of mustard, but I really love the stuff.
I the found out you have 2 store rooms, one for breakfast and one for dinner. To be honest I have no interest in how organisation, restaurants store there products. I would like to have thought condiments like mustard, ketchup and brown sauce were kept in the fridge, I keep mine in the fridge. My mum likes to put them in the cupboard, and I have not been ill yet.
So, no mustard for me.
I would like to know why I can’t have mustard with my breakfast in an Ibis hotel?
I would also like to know how you feel the rates we paid for our room (Its £195 for 2 people for 2 nights) are justified?
I would like a full refund.
I would not like a discounted next stay, as I will not be staying at an Ibis hotel again.
I would like the definition of what good customer service means to you.
I would like the definition of excellent customer service.
I would like to know the level of customer service you aim for. Because from my experience it seems you aim to provide the minimum level of service possible whilst charging the maximum rate possible.
I have attached my new boyfriends comments on our stay
“That hotel was the worst I've ever stayed in.
Very disappointing for £100 quid a night. Double beds hahah, "put you up" to make do that has two springs missing. PODS for a bathroom....haha, badly organised, check-in was a farce, breakfast, basic to say the least. No cups, no spoons. Total lack of respect for the paying customer.”
I look forward to your response.
- Official Description (provided by the hotel):
- The ibis Liverpool Centre Albert Dock - Liverpool One is located 5 km from the airport and a 10 min walk from the city centre. With pubs, theatres, historic buildings, nightspots and the Everton FC and Liverpool FC stadia all within the immediate vicinity, the hotel is ideal for weekends as well as longer business or holiday stays. Offers 192 rooms including 10 for guests with limited mobility, a restaurant, a bar offering snacks 24hrs and secure outdoor parking (chargeable). Business guests will appreciate use of complimentary WiFi Internet. ... more less
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- Also Known As:
- Ibis Liverpool City Centre Hotel Liverpool
- Accor Liverpool City Centre
- Hotel Ibis Liverpool
- Ibis Hotel Liverpool