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“not a good stay”

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ibis Liverpool Centre Albert Dock - Liverpool One
Ranked #46 of 100 Hotels in Liverpool
Reviewed 6 July 2014

stayed at this hotel for three days. location is very good,bed nice and comfy,shower room ok but only had one bath towel each no hand towels.asked housekeeper for hand towels ,she must have forgot till we bumped into her about four hours later.when room was cleaned we where left with just one towel in total and no toilet paper .last day got woken up by police cars and vans in hotel car park .never went for breakfast as not that keen on dogs in dining.area carpets in room shabby,spoons are plastic ,walls could do with a lick of paint.housekeeping rubbish and dont speak very good english

Room Tip: dont have ground floor rooms
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  • Stayed: June 2014, travelled as a couple
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Thank 368sprint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, General Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 8 July 2014

I am sorry that on this occasion you were disappointed with your stay at Ibis Liverpool Centre Albert Dock. I treat all feedback with the utmost seriousness and the issues you raised will be investigated. Please feel free to contact me on 01517069800 should you wish to discuss this further and in person. Kind regards, Lisa Thornborrow, General Manager

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979 - 985 of 1,820 reviews

Reviewed 30 June 2014 via mobile

Rooms are awful and the couch had a stain on it. Toilet looks like something out of an aeroplane! I booked wrong date by mistake of their awful site and they were very morose over the phone and didn't help me whatsoever so I had to go there on a Sunday! Staff are useless and can hardly speak any English and hallways to rooms look like something off most haunted. Would of rather stayed in my own bed! Waste of time and money don't spend your money in this dump!

  • Stayed: April 2014
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Thank Annalisebarbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, General Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 8 July 2014

I am really sorry to hear that your stay at Ibis Liverpool Centre Albert Dock wasn’t up to expectations. If you would like to discuss the matter in person, please do not hesitate to contact me on 01517069800. Kind regards, Lisa Thornborrow, General Manager

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Reviewed 30 June 2014

After our return flight from Alicante was due to land after midnight and our onward travel the following morning was to be at 11am, we decided to stay in a hotel near to the ferry terminal in Liverpool and found the IBIS to have good reviews and reasonable price. It seemed perfect for our needs.

On arriving at the hotel, despite having prepaid, we had to go through a lengthy check in process which also involved leaving a credit card swipe. for what I have no idea, but the receptionist insisted it had to be done.

The room was basic, with thread bare carpet and cheap bedding. The bathroom appeared clean enough and more spacious than the bedroom itself.

Early the following morning the cleaning team went along the whole corridor banging on the door then opening them without waiting for a reply. We had locked the door internally the previous night but the cleaners swipe key seemed to bypass this. No apology, she just went off to the next room while shouting to her colleague in eastern European, waking up anyone who wasn't already wakened by the abrupt door opening incidents.

As I was now up, I decided to make a cup of tea and go to the loo. With the kettle filled and switched on, not easy as it was sat on a tight shelf under the TV, I did my business only to come out and find the kettle boiling away merrily. Good job I hadn't showered at that time or the kettle could have boiled dry and caused a fire as it would not switch itself off automatically.

When I did go for a shower, I opened up a supposedly clean towel to find excrement inside it. Nice!

At least the girl at reception in the morning was pleasant, apologised and offered us breakfast.

If only there had been rooms at the premier inn!

Room Tip: Premier inn is across the road.
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  • Stayed: June 2014, travelled as a couple
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2  Thank Jimbomanx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, General Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 9 July 2014

Thank you for taking the time to talk to me on the phone this afternoon to discuss the issues during your stay here at Ibis Liverpool. I will send you an email later today, as promised, and hopefully your next visit will be issue free.

Kind regards

Lisa Thornborrow
General Manager

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Reviewed 29 June 2014

I have just returned from the Ibis staying in a twin room with my friend.

This is the fourth ibis we have stayed in and just as good. The staff were lovely and friendly. It is excellent value and very close to the echo arena and only £3 for parking ..... but going up to £5 but still very good value.
The room was clean and tidy if a little worn around the edges.

Breakfast was great .....note to the manager - change the tinned mushrooms to fresh as the other ibis use .......... but apart from that it was lovely.

I would not hesitate to stay here again and recommend highly .....well done !!!

Room Tip: we stayed on the forth floor the view is good
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  • Stayed: June 2014, travelled with friends
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Thank westie6692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, General Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 8 July 2014

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at ibis Liverpool Centre Albert Dock. I look forward to welcoming you back soon. Kind regards, Lisa Thornborrow, General Manager

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Reviewed 28 June 2014

This was our 4th visit to this hotel and staff are still as friendly and helpful as ever. Nothing seems to be too much trouble. I contacted them beforehand to request certain rooms if possible, for our party and they came up trumps again. The location is excellent, opposite the docks, museums, near the shopping and theatres. Breakfast was more than adequate. We will definately return when visiting Liverpool.

  • Stayed: June 2014, travelled with friends
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1  Thank SophieLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, General Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 8 July 2014

Dear Sophie

Thank you for taking the time to write a review. I am pleased that you enjoyed your most recent stay at ibis Liverpool Centre Albert Dock and look forward to seeing you again in the very near future. Kind regards, Lisa Thornborrow, General Manager

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Reviewed 25 June 2014

Stayed for one night in May, Hotel is in a great location and very central to all amenities and attractions, pubs, grub etc.. hotel check in was quick and easy and staff are very nice, rooms are basic enough and clean so no really complaints, didn't eat in hotel so no info on food..

overall ok for a quick stop

  • Stayed: May 2014, travelled with friends
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Thank GSweeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, General Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 8 July 2014

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Ibis Liverpool Centre Albert Dock and look forward to welcoming you back again soon. Kind regards, Lisa Thornborrow, General Manager

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Reviewed 24 June 2014

Good localization and simple services.
Ibis quality, like others. Functional.
Basic breakfast, but for the price, resonable.
Local amenities, shops around and a big square in front of the hotel. Good to relax and take some pictures.

  • Stayed: August 2013, travelled with family
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Thank AnaCrisOhira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisLiverpool, General Manager at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this reviewResponded 8 July 2014

I was happy to read that you enjoyed your stay at Ibis Liverpool Centre Albert Dock. I look forward to your next visit. Kind regards, Lisa Thornborrow, General Manager

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Additional Information about ibis Liverpool Centre Albert Dock - Liverpool One

Address: 27 Wapping, Liverpool L1 8LY, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#30 Romantic Hotel in Liverpool
#32 Business Hotel in Liverpool
Price Range: £41 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Liverpool Centre Albert Dock - Liverpool One 3*
Number of rooms: 192
Official Description (provided by the hotel):
The ibis Liverpool Centre Albert Dock - Liverpool One is located 5 km from the airport and a 10 min walk from the city centre. With pubs, theatres, historic buildings, nightspots and the Everton FC and Liverpool FC stadia all within the immediate vicinity, the hotel is ideal for weekends as well as longer business or holiday stays. Offers 192 rooms including 10 for guests with limited mobility, a restaurant, a bar offering snacks 24hrs and secure outdoor parking (chargeable). Business guests will appreciate use of complimentary WiFi Internet. ... more   less 
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Also Known As:
Ibis Liverpool City Centre Hotel Liverpool
Accor Liverpool City Centre
Hotel Ibis Liverpool
Ibis Hotel Liverpool

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