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“Still a good hotel thanks to the Staff, but felt disappointed!”

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Crowne Plaza Liverpool - John Lennon Airport
Ranked #47 of 97 Hotels in Liverpool
Liverpool, United Kingdom
Level Contributor
259 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Still a good hotel thanks to the Staff, but felt disappointed!”
Reviewed 7 August 2013

First of all I would like to say this was our 4th time staying here but unfortunately I never reviewed my past stays which we're all excellent so I would like to briefly mention those prior visits!

We originally stayed here in December 2010 as we had our works Christmas party here and the hotel did an offer of if you we're having your works party there you could get a room at a rate of 50 pound a night based on 2 sharing. Both myself and my partner work at the same place so we decided to stay over and also booked a 2nd night we also did this the following year in December 2011 following another works Christmas party as we really enjoyed it the previous year! The hotel was excellent, food was lovely and prices were quite reasonable we used room service and had breakfast and could not complain about anything. The staff are great really friendly and down to earth and really go out of their way for you! We stayed in a standard room on both of these occasions and the rooms are lovely and clean, beds are comfortable and it is nice and quiet! The only problem we had was on our second stay in 2011 we had to request to move rooms as our room was above the function room and there was another Christmas party on (ours was the previous night) it was very loud but the reception staff were very understanding especially when they realised what room we were in and they promptly moved us to a quieter room without any problems so I would still say this was an excellent stay!

We stayed again April 2013 for my partners dads 60th birthday with most of my partners family staying over too! We had drinks in the bar and had a great meal in the restaurant which was very reasonably priced, food was lovey and the staff were very attentive. Everybody commented on the good rates for the rooms, how nice everything was, how nice the rooms and beds were and just how great the hotel and its staff are and how the amazing staff really make this hotel! The following morning we decided to all stay for breakfast, brilliant selection both continental and cooked breakfast and plenty of food to have. I would also like to say thank you to staff for helping organise a great surprise birthday for my partners Dad he really enjoyed it!

Now to our recent visit August 2013! We both decided to book a junior suite as a anniversary treat and we found a really good deal. The website stated that with the suite you get use of the club lounge (which we were informed had tea/coffee facilities, selection of drinks and canapés which are provided in evenings as well as continental breakfast in the morning). The website also stated you get upgraded toiletries, complimentary bottle of house wine, crisps, chocolate, sweets and a free movie. This is all very generous however in reality the toiletries are the same you get in other rooms (not a problem as they are nice but why state otherwise) the bottle of house wine was a small individual bottle and the sweets, chocolate and crisps were in fact ONE cupcake on a slate with chocolate writing on it that read welcome! Do not get me wrong this is very nice of the hotel to provide and I do not want to sound ungrateful but from the website description you do expect more and although sharing a small bottle isn't an issue why not provide a cake each, for me it's one of those things that if your going to do it, do it right if not then its just probably better to leave it! You did however get a free film which is deducted from your bill upon checkout this is very good as the films would actually cost you over ten pounds! The jacuzzi bath was lovely, really really relaxing and the dressing gowns felt really luxurious and the room itself was nice with a seating area and again a lovey comfortable bed! What really really disappointed me about the suite (this was room 280), was the constant loud low rumble of a fan that vibrated around the whole room I can only describe that it was similar to the sound of a Diesel engine running and this sound really gets into your head. We said nothing at first as we thought it was probably from the laundry room and would eventually stop! When we returned to the room at about half ten at night the noise was still there. I will hold my hands up and admit I am quite sensitive to noise and need it to be very quiet to sleep however even my partner who can sleep through a lot of noise stated the noise was unbearable and really gets in your head! I went down to reception to explain the problem, the staff were very very nice a man behind the desk asked what room we were in and when I told him he said oh yeah it will be the extractor fan and that he was sure it shuts off after 11pm, I said oh if that's the case that should be fine. Just before I left the woman behind the desk said if there is still a problem there wouldn't be a problem moving us, I said thank you and returned to our suite. At half 11 the fan was still going so I did request to be moved and the same man and woman at reception were very nice and did this for us, we were moved to room 260 which was across on the opposite side to our previous suite. The layout of the suite was the same and unfortunately you could hear the fan here too although where the bed was situated it didn't seem to be as loud as it was on the far side of the room and in the bathroom and as I did not want to make yet another fuss we stayed here but for our 2 night stay we didn't have the best sleep! I know from looking at other hotel reviews this is by no means the only hotel that has rooms near extractor fans e.t.c. But why on earth are these not sound proofed properly even if other people have not said anything about this noise as far as I'm concerned you pay for a quiet nights sleep and unfortunately it ruined the experience of the suites for both myself and my partner and I wouldn't recommend paying the extra for the suites as we have had better nights sleep in the standard rooms on previous visits. By the way the fans never once shut off the two nights we were at the hotel!

The website also states from Monday to Friday you get complimentary breakfast with the suites I was informed that the lounge you have access to only has continental if you want cooked you have to go to the breakfast room however thankfully on entering the breakfast room I felt the need to ask if our complimentary breakfast included cooked we were told no only continental but we could have it in the breakfast room as well as the club lounge! The Continental breakfast is lovely and there is a great selection and staff are extremely nice and attentive and we did enjoy it my only problem is I feel the website is misleading because I did think complimentary breakfast meant all the breakfast including cooked and people may expect more!

The club lounge you have access to is pretty good however don't expect much from the canapés we have never used this lounge before this visit but speaking to another guest who has used it before as he visits regularly with his wife and grandchildren told us that he was there last October and that it was so much better there were a lot more canapés provided and it was well worth the extra money you paid for your room but he felt whoever had now taken over the hotel had changed policies etc and it was not as good! To be fair the lounge is a nice touch and you can have a few drinks and soft drinks etc but food wise it seemed pretty stingy and again if your not going to do things properly you would be better leaving bowls of crisps out! The staff who manned the lounge were again very nice and would stop and chat to you!

On our first night we booked a table at the restaurant this has now been changed since we last stayed in April it is now called Seasons with a different menu. Again lovely staff and the food is amazing, very nice however it has become quite expensive compared to what is used to be we shared a starter, had a main and dessert each as well as a bottle of wine between us and a coffee each our bill came to almost 90 pound this is for two people! Don't get me wrong the food is really nice and we did order the 2nd most expensive meal for our main but we felt it was a little expensive for what you got and I've seen on reviews managers have stated they are competitive prices however we tend to go to hotels and nice restaurants quite a lot and its never this expensive and compared to the old restaurant it is more expensive! We usually order room service when we stay but we found this had also gone up in price and after what we had spent at the restaurant we actually went to McDonald's for lunch over in the retail park and in the evening we got a cheaper main at the bar!

I would also like to point out you can buy vouchers from reception to use at the hotel, for every 20 pound you get an extra 5 pounds so this helps you save some money and a really good idea by the hotel well worth taking advantage of!

I would also like to mention the WIFI back in April you could get an hour a day free now it is almost 5 pounds for an hour and almost 13 for 24 hours. I think this is very expensive I know B and B s where you pay 20 pound per person per night including breakfast and get free WIFI! I think for a hotel such as Crowne Plaza to not even have WIFI for free in communal areas at least is a little ridiculous as these days WIFI is a pretty basic thing for any hotel to have! I did try to connect in communal areas but it stated I would need to pay if it does happen to be free in these areas I was not informed and when connecting it asks for card details.

I know this is a long review but I wanted to get everything in, the hotel and the staff are lovely and I really mean it when I say the staff make the hotel what it is and I hope whoever is in charge knows what a great team they have! Rates on the rooms are still very good but unfortunately the rest of the hotel has become a little expensive which would make us now think twice about staying! I couldn't recommend the suites either simply because of the noise I feel this certainly needs looking at as the suites themselves are lovely but what's the point if you can't relax and have a decent nights sleep!

Again a big thank you to all the staff you are brilliant!

Room Tip: If you want a peaceful nights sleep without noise of fans avoid junior suites in particular 280 and...
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  • Stayed August 2013, travelled as a couple
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Thank David0ff82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Liverpool
Level Contributor
350 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed 7 August 2013

Stayed here a few times and really enjoyed stay each time. The staff really make this hotel, as they are friendly, helpful and will go out of their way to help. A true credit to the hotel. This has been the vase on every occasion we have visited this hotel. I would rate the staff as excellent/outstanding! This ranging from Reception staff, bar staff, restaurant staff, club room staff and cleaners. All brilliant.

Based on previous visits, I would also have rated the hotel as excellent but feel on this visit things were different. We had discussed whether the hotel management company had 'changed hands', and when chatting to staff this appears to have been the case. We knew that something had changed from when we stepped foot into the hotel reception, as although things were clean, they weren't as clean as we would usually expect to find.

On this occasion we had booked ourselves into a suite, which was lovely, large and had lots of little extras like the jacuzzi bath, robe and slippers....not to mention complimentary use of Club Lounge. Although, after talking to other visitors we realise that there have been massive cut backs in what is available in Club Lounge. Still great though, just a shame a little more isn't available.

The complimentary continental breakfast with a suite room was an added bonus. Both continental and cooked buffet breakfast are comprehensive with a great choice, and we've never been disappointed here. There really is something for everybody, and the food is great.

Cleanliness of the room, once again was good but not a clean as we usually find it at this hotel, though I don't understand how people can complain about cleanliness level as it is still very good. We actually bumped into the maid during our stay and she was happy and willing to help us. She was very friendly.

On our first night, we had a problem with noise from extremely loud fans in our room from air con/extractor fans above us, and the staff were fantastic and moved us to another room straight away. Again, staff are a true credit, and this is a common theme through the hotel.
Another bonus is that the hotel have now done away with parking charges for paying guests. Great!

Now here is the one big negative:
The last time we stayed in this hotel before this visit was back in April for my Dad's 60th Birthday. Back then (4months ago) the restaurant food menu was much cheaper. I've read hotel management feedback on this, and they state that prices are competitive with other hotels, but in my opinion and experience in hotels (including this one only 4 months ago) I'm not sure it truly is. This is a real shame as the food is, and always has been great.

This just made us not want to eat in the hotel, and instead we made other eating arrangements, whereas in the past we would have eaten all meals in hotel and got room service too. The only plus in terms of food and drink- vouchers which when purchased give you and extra £5 for every £20 you buy.
Such a shame, as this is the only real negative in an otherwise great hotel.

Room Tip: Suite rooms have access to Club Lounge with some complimentary nibbles and drinks, though area littl...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulos_C_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 August 2013

The staff in this hotel are very rude. The cleaner opened the door twice when I was in the bathroom. I left a swimsuit behind the door and when I called the hotel try to collect it within a few hours, the swimsuit was gone. The hotel did not apologize in a polite manner and they believed that it was non of their business. The gym next door had terrible music on very loud from around 8 am in the morning and it nearly gave me a heart attack from the shouting noise. I will never go to that hotel again and I still feel terribly sad just to think about how rude the staff was when I wanted to claim back my swimsuit.

  • Stayed July 2013, travelled on business
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Helpful?
2 Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review, 17 August 2013
Dear Colin.
Thank you for choosing Crowne Plaza Liverpool John Lennon Airport. I would like to apologise if you feel the staff that dealt with your missing swimsuit were rude, as I know that all the managers involved in the search to locate the missing item explored every avenue including contacting our outside laundry company several times. Unfortunatly we have no control over the sound system used by our neighbouring leisure club and yours has been the only feedback regarding this.

many thanks

Vicki Mangan
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 August 2013

Do not expect this to live up to the normal Crowne Plaza standards..It is very aged...We had a room near a wedding party..With little sleep fights in the corridor.the incumbents being arrested woman laying in the corridor at 3.30 am kicking the door it was a night from hell.Check to see if your room is near a wedding party.Better tip stay at the Hilton opposite Airport that provides breakfast included and offers great rooms

Room Tip: Stay at the Hilton opposite the Airport.If you have to stay at CP..make sure your not near a wedding...
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  • Stayed July 2013, travelled as a couple
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Helpful?
Thank notgold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review, 17 August 2013
Thank you for your feedback regarding your recent stay at Crowne Plaza Liverpool John Lennon Airport. As a hotel team we try our up most to allocate rooms away from where we feel there may be some element of noise, and I can only apologise if this was not the case for your stay. Unfortunatly we there was a disturbance on that evening and I am fully confident that the security and night management dealt with the situation as swiftly and professionally.

Many thanks

Vicki Mangan
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, England, United Kingdom
Level Contributor
104 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 August 2013 via mobile

Stayed a couple of nights for new year and again in may. Use to be the old airport terminal. Lovely comfy lounge and excellent breakfast. Our room was big and the bed huge,lovely bathroom to. Great retail park to walk to nearbye with good shops and eating places. Will defo stay again near Christmas. We love liverpool.

  • Stayed January 2013
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Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review, 21 August 2013
Thank you for your feedback regarding your stay at Crowne Plaza Liverpool John Lennon Airport. I am very pleased that you enjoyed our breakfast we are very proud of it!

I look forward to welcoming you back at the end of the year.

Many thanks

Vicki Mangan
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk england
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2013

Stayed for just one night with four friends whilst visiting Liverpool for Steven Gerrard testimonial match. Very pleasantly surprised. Staff very polite and helpful especially Amy ,our waitress at breakfast. Room was spacious, bed very comfortable. Art Deco surroundings beautiful--so much history. Taxi into city centre took about 15 mins cost £16 even got a mini tour and guide from the driver.Would certainly recommend .

  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this review, 21 August 2013
Thank you for choosing Crowne Plaza Liverpool John Lennon Airport for your special visit to Liverpool. We appreciate you taking the time to review Our hotel and your feedback has been communicated to all of our team members.

I look forward to welcoming you to the hotel again soon.

Many thanks

Vicki Mangan
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mwanza
Level Contributor
105 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 August 2013

We stayed here recently for a family wedding. The building is very interesting (the old Liverpool airport), though it's still quite a way away from the John Lennon airport. The rooms were excellent and the staff very helpful and friendly. The hotel was extremely busy when we stayed and I felt they were a bit short-staffed, but otherwise it was a great stay.
There is a sports facility next-door that guests can use (can't comment on this, as we didn't use it, but it was nice to know that we could).

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Liverpool - John Lennon Airport

Property: Crowne Plaza Liverpool - John Lennon Airport
Address: Speke Road | Speke, Liverpool L24 8QD, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Liverpool
#24 Family Hotel in Liverpool
#27 Business Hotel in Liverpool
#34 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Liverpool - John Lennon Airport 4*
Number of rooms: 164
Official Description (provided by the hotel):
Our friendly Concierge will greet you on arrival at the hotel, a former Art Deco airport terminal building. Take in the vintage aircraft stationed outside the entrance and step into Crowne Plaza Liverpool-John Lennon Airport's Lobby and lounge, where thousands of fans greeted The Beatles in their 60s heyday. Your sumptuous room or suite awaits, or you can head next door for complimentary use of the facilities at David Lloyd Leisure Centre. Crowne Plaza Liverpool-John Lennon Airport is 1 mile from Liverpool-John Lennon Airport and 1 mile from Liverpool South Parkway rail station, with direct trains to the city centre in 15 minutes. Leave your vehicle in our complimentary car park and stroll 20 minutes to Speke Hall, a gorgeous Tudor manor house nestled in the woods. Meet colleagues or clients at nearby businesses such as Jaguar Cars and Shop Direct, or invite 300 to banquets and conferences in our 12 elegant meeting rooms. Our Art Deco Starways Restaurant backs onto the former runway, and you can order from 24-hour in-room dining. For a stylish base in a convenient location, you'll find that the long and winding road leads to Crowne Plaza Liverpool-John Lennon Airport. ... more   less 
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Also Known As:
Crowne Plaza Liverpool - John Lennon Airport Hotel Liverpool
Crown Plaza Hotel Liverpool
Marriott Liverpool
Liverpool Marriott

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