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“Lovely building - poor greeting”

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Crowne Plaza Liverpool - John Lennon Airport
Ranked #48 of 99 Hotels in Liverpool
Reviewed 8 April 2014

We can only really remember the building which is lovely but were not impressed by the staff. We always have room service as we arrive late, are often tired and have to work. But why oh why is the menu always so poor? So many hotels have the same poor quality and unhealthy choices and it is a 'battle' to be 'allowed' to eat from the main menu. Then there is the double tray charge if you want dessert later ... and if it is ice cream, we prefer it cold!

  • Stayed: January 2014, travelled on business
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Thank Travelling_Trainers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded 20 April 2014

Thank you for sharing your views regarding you stay at Crowne Plaza Liverpool John Lennon Airport.
I would like to discuss your comments about room service kin more detail. Please contact myself at gsm.cplivderpool@kewgreen.co.uk

Many thanks

Vicki Mangan
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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695 - 701 of 1,247 reviews

Reviewed 7 April 2014

A group of us were staying here for a couple of nights whilst we wet to the Grand national. Fully up to Crowne Plaza's usual standards - clean rooms, friendly service (even when we returned from a long dinner and the bar was just closing they opened it up again for us without a grumble), excellent breakfast. The hotel itself is in the original art deco terminal building for the airport which adds to the style. South parkway station is about a 15 minute walk away from where you can quickly get into the centre of the city. Definitely worth considering if you don't wish to be in the middle of town.

  • Stayed: April 2014, travelled with friends
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Thank Robin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded 20 April 2014

Thank you for sharing you positive experience at the Crowne Plaza Liverpool John Lennon Airport, I am pleased that we met your expectations of the Crowne Plaza brand.

We look forward to welcoming you back for next years Grand National.

Many thanks

Vicki Mangan
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

We paid revisits to this hotel both at the beginning & end of January this year for short breaks,we both love this hotel,for me it holds many memories plane spotting as a boy when it was the airport terminal & for both of us as we flew from there on a number of occasions.
Not just memories though,we love the art deco decor of the place,the big rooms.fantastic staff & great food.
Yes I know it is some way out of the city but the bus service is frequent from right out front of the hotel entrance,the building itself is set far enough back from the road for the noise from the busy main road not to be a problem.

  • Stayed: April 2014, travelled as a couple
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Thank a1snaefell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded 20 April 2014

Thank you for taking the time to post a review of you stay and share your happy memories of the hotel from when it was the original Speke Airport.

I look forward to welcoming you back soon.

Many thanks

Vicki Mangan
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014 via mobile

Stayed with coach trip for one night room 019
Cant find a negative thing to say apart that the ceillings seem very thin that you could hear people above you walking in their room reception very atentive food good service at breakfast 5 star rooms brill so for the price it was a great stay & would recoment every time but to far from city center

Stayed: March 2014, travelled as a couple
Thank arwel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded 20 April 2014

Dear Mr A Davies,

Thank you for review of Crowne Plaza Liverpool John Lennon Airport. I am pleased yu enjoyed your stay and look forward to welcoming you back in the near future.

Many thanks

Vicki Mangan
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

I booked this hotel as my wife and I had stayed here many years ago when the hotel was a Marriott. We were in Liverpool for 3 nights and the half-decent hotels in the city centre were asking stupid prices (and £15-£25 a night car parking!). I was a little hesitant to book this hotel as it seemed to be a little low on the list of Liverpool hotels, but the price and free parking swayed my decision to see if it was as good as before. Arrived before 3pm, but went to reception just in case. The receptionist was very helpful and said our room was ready.

The room itself was very clean and well maintained with art deco style furnishings in keeping with the stunning building. Breakfast was plentiful and presented well. I found all the staff very helpful and friendly.

The only slight downside is the location of the hotel (only if you're not driving). It depends on your reason for staying. We used it as a base to visit the city centre, and the Trafford Centre which is roughly 40mins away.But don't let that put you off as overall this is a very good hotel with a good restaurant called Damons across from the hotel (ribs, steak, chicken etc)

No hesitation in staying again next time we need the Beatles fix in Liverpool!

Room Tip: Ask for the end room on 2nd floor if possible as they have stunning curved windows round half the ro...
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  • Stayed: March 2014, travelled as a couple
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1  Thank donjack67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded 20 April 2014

Thank you for taking the time to review your stay at Crowne Plaza Liverpool John Lennon Airport. I am pleased that you did not let your initial thoughts of our location deter you from staying with us, .We are a great base for people to use to travel into the City Center, the surrounding Merseyside areas and beauty spots.

I look forward to welcoming you back in the near future.

Many thanks

Vicki Mangan

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Reviewed 25 March 2014

We we were staying for a reunion of my husband's four cousins and their other halves. On arrival, the cousin who had arranged the reunion was advised that there had been a mistake with the meal booking and we had been booked for Saturday night instead of Sunday and the restaurant was not open on Sundays.
Despite this, the hotel pulled out all the stops, laid up a table for the 10 of us in the restaurant, gave us two free bottles of wine and we had our own waiter and the choice of the full menu. Full marks for excellent service.
The hotel is lovely, it has been renovated very tastefully and retains the art deco look throughout. The bedroom was a good size, the shower one of the best I've ever experienced and good quality big fluffy towels. A nice additional touch was the 'help to sleep' spray and provision of face cloths.
We would definitely stay again and a big thank you to our waiter (sorry I didn't get his name) for helping to make it a very special evening.

  • Stayed: March 2014, travelled with family
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Thank Janerobbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded 20 April 2014

Thank you for choosing Crowne Plaza Liverpool John Lennon Airport to host your family reunion. I am very pleased that our Duty Manager Mark was able to rectify this misunderstanding regarding your dinner reservation and your evening was a success!

We look forward to welcoming you back soon.

Many thanks

Vicki Mangan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

Great hotel, must admit looking at the pictures from the outside I was a bit uninspired but really happy with the place. The rooms are brilliant and the breakfast was as you expect buffet style but really good quality refreshed enough to keep the supply available.

We had my dads wedding here and I must admit the staff handled the whole event really well from start to finish.

The only gripe would be bar price but thats the same in any hotel you always get ripped off for your drinks, it would be nice for one hotel to break this custom and actually sensibly price drinks for their customers but im sure this would never happen.

Room Tip: We where in a standard room and it was more than enough for what we needed.
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  • Stayed: February 2014, travelled with family
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Thank JohnKH1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mango15, Guest Relations Manager at Crowne Plaza Liverpool - John Lennon Airport, responded to this reviewResponded 19 April 2014

Thank you for taking the time to review your stay at Crowne Plaza Liverpool John Lennon Airport,

I am very pleased that you enjoyed your Fathers wedding here, regarding our bar prices we are competitively priced but we do listen to our guests feedback and are in the process of providing a selection of offers at our bar.

Thank you for your feedback I look forward to welcoming you back in the near future.

Vicki Mangan
Guest Services Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Liverpool - John Lennon Airport

Address: Speke Road | Speke, Liverpool L24 8QD, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Liverpool
#27 Business Hotel in Liverpool
#34 Romantic Hotel in Liverpool
Price Range: £50 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Liverpool - John Lennon Airport 4*
Number of rooms: 164
Official Description (provided by the hotel):
Our friendly Concierge will greet you on arrival at the hotel, a former Art Deco airport terminal building. Take in the vintage aircraft stationed outside the entrance and step into Crowne Plaza Liverpool-John Lennon Airport's Lobby and lounge, where thousands of fans greeted The Beatles in their 60s heyday. Your sumptuous room or suite awaits, or you can head next door for complimentary use of the facilities at David Lloyd Leisure Centre. Crowne Plaza Liverpool-John Lennon Airport is 1 mile from Liverpool-John Lennon Airport and 1 mile from Liverpool South Parkway rail station, with direct trains to the city centre in 15 minutes. Leave your vehicle in our complimentary car park and stroll 20 minutes to Speke Hall, a gorgeous Tudor manor house nestled in the woods. Meet colleagues or clients at nearby businesses such as Jaguar Cars and Shop Direct, or invite 300 to banquets and conferences in our 12 elegant meeting rooms. Our Art Deco Starways Restaurant backs onto the former runway, and you can order from 24-hour in-room dining. For a stylish base in a convenient location, you'll find that the long and winding road leads to Crowne Plaza Liverpool-John Lennon Airport. ... more   less 
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Also Known As:
Crowne Plaza Liverpool - John Lennon Airport Hotel Liverpool
Crown Plaza Hotel Liverpool
Marriott Liverpool
Liverpool Marriott

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