Well went here for a hen weekend in april we had the whole mansion to ourselves, when we arrived we were greeted and welcomed with free glasses of fizzy wine and a really nice gentleman named warren 1st impressions were fab apart from the damp in the room downstairs and half the toilet door missing and rooms/stairways could have done with a paint But this wasn't a big issue we were there to have fun :-). Warren made us a fab bbq on the sat and couldn't do enough for us, one of the party however was poorly on the sat and came back early to find that all her stuff had been moved out her room and into another and there were two men now in the mansion?? Even though we had the whole place booked?? We were not happy at all that someone had removed all her stuff we rang warren and he had said he authorised for these two to stay as they had nowhere else! What a LIE as the two guys had this booked for months and months and had paid over £200 for there room due to the football match the following day the men showed us there confirmation too! The next morning we all got up for breakfast and waited for warren to come and speak to us and for him to apologise! Well lets just say we are still waiting now for it! Warren arrived and walked straight into the back and hid for over 1hour and never come out to say goodbye basically once he had got all of our money for bbq, make-up, hairs and our rooms he was not interested and his attitude completely changed! He was like a girl hiding in the back kitchen too frighted to come out to apologise about overbooking and moving our property! What warren should have done if he had any customer service skills was to ring one of us to say he had made a double booking and maybe asked about moving our stuff or paid for the two guys to stay in another hotel. This place would be much better if it wasn't for the owner! Save ur money and book somewhere else where you would most likely save money and get better service!
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