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“Not the best Premier Inn”

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Premier Inn Liverpool City Centre (Moorfields) Hotel
Ranked #10 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed 28 February 2014

My wife and I have normally had good experiences at Premier Inns, but this one was well below par.

There were some good things about it: firstly it is 2 minutes walk from Moorfields station (the route is totally unsigned for some strange reason - but if you take the very short road immediately opposite the hotel entrance and bear right, you're there). Also the staff as always were friendly, helpful and efficient. The breakfast, though expensive at £8.25 each, was excellent, with everything both available and hot. Also the room rate was very cheap, despite our booking only a month in advance.

BUT...the lifts had seen better days, were very 'clunky', and gave the impression they might get stuck at any moment. The decor of the breakfast/dining room seemed out of the 70s. Our room was badly in need of refurbishment: the bath surrounds were warped and damaged, the extractor fan was noisy and the bed was creaky. The window was far from soundproof and even on a Sunday night we could hear street noise.

But the worst was that from 9pm onwards, presumably 2 kids had been put to bed in the room immediately above us. There was a continuous banging, thumping etc as they ran across the room, jumped up and down on the floor and did who knows what else. When it got to 10.30pm with no end in sight, I tried to phone reception, but the very old-fashioned phone in the room did not work on the '1234' number given us on check-in. So I had to go down to complain. To give them their due, they apologised, and said it would be dealt with immediately and that 30-minute checks would be made thereafter. Indeed the noise stopped almost straightaway, but only for us to be woken just before midnight by its resumption, just as bad as before. We then heard raised adult voices and it stopped again. Presumably staff had checked again as promised, and contacted the parents. But our sleep was still interrupted and the totally non-soundproof floors were ultimately to blame (apart from the delinquent kids involved and their parents).

There were also a number of football fans staying, but they caused no problem at all!

I suppose I could have claimed my money back, but I didn't want the hassle, and felt sorry for staff saddled with a 'quiet night' guarantee but a building that is not fit for that purpose. Perhaps, at the very least, they should try to put kids on the ground floor.

Room Tip: Ask for the top floor if you want to avoid our experience!
  • Stayed: February 2014, travelled as a couple
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2  Thank cltc43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,383 - 1,389 of 2,040 reviews

Reviewed 28 February 2014

Well placed for city centre especially cavern club and shopping which are 5-10 minutes away. Stayed to watch my team play Liverpool with anfield 15 mins away by Taxi costing no more than a reasonable £7.50. Very busy hotel with many Liverpool fans staying from around Europe to watch their team, due to this bar very busy and nowhere to sit at night. Breakfast disappointing next morning with food overcooked and very slow coming out. Car parking opposite which costs £8.50

  • Stayed: February 2014, travelled with family
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Thank JAMWAL1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

This hotel was great, although it did take a while to check in and I wasn't very happy at the fact that there was only 30 mins free wifi and not enough electrical appliances. However, the room was very spacious, clean and modern, and also very comfy!!

  • Stayed: February 2014, travelled as a couple
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Thank Sophia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014 via mobile

Well situated for the city centre. Busy but bar/reception area well run and reception friendly. Room typical, thought it was clean enough till we found a pair of previous guests underpants next to the children's bed! So if anyone's missing some blue Calvin's! ...still would go back as everything else about the stay was good!

Stayed: February 2014, travelled with family
Thank trish69_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

The premier at Moorfields is closely located to Liverpool One shopping centre. A short walk away are the docks, the Empire theatre and Lime street station. We booked two family rooms; both were clean and comfy and equipped with everything we needed. Staff were polite and helpful... In particular we were pleased that we were able to leave our suitcases at the hotel prior to check in, when we arrived early morning. This allowed us to enjoy a day out without our luggage. The full breakfast we ordered was also very good and plenty was offered. The only downfall was that the tables in the restaurant were very close and there was not a lot of room to move in and out when getting food. The restaurant however was very busy and each table taken.

  • Stayed: February 2014, travelled with family
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Thank Davinia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

We stayed in the Premier inn as we had booked to spend the evening at the Cavern club , The Hotel is in a good location with NCP Parking next to it £8.50 for 24Hrs
Security on the doors so you do feel safe , We asked for a room awaay fom the lift to avoid any noise , Reception gave us a room on second floor right away from the lift

  • Stayed: February 2014, travelled as a couple
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Thank jeffcarBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

Perfectly placed with parking on the doorstep, this hotel was ideal for all the amenities, sightseeing and shopping in Liverpool. The staff were friendly and welcoming, the food good. Would recommend to all.

  • Stayed: February 2014, travelled with family
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Thank Penny T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Liverpool City Centre (Moorfields) Hotel

Address: Vernon Street, Liverpool L2 2AY, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#5 Family Hotel in Liverpool
#8 Romantic Hotel in Liverpool
#19 Business Hotel in Liverpool
Price Range: £47 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Liverpool City Centre (Moorfields) Hotel 3*
Number of rooms: 165
Official Description (provided by the hotel):
Liverpool City Centre Moorfields is in the heart of the business district of Liverpool City Centre. Just five minutes walk from the iconic Matthew Street made famous by The Beatles, the busy L1 shopping centre and all of the city's local attractions. Nearby attractions include the Albert Dock,Liverpool ACC Arena, BT Covention Centre,the Echo Arena and various Museums, Churches and art galleries. Not forgetting the famous Ferry Accross the Mersey. Conveniently located for Liverpool Lime Street and Moorfields Train Station.Our Liverpool City Centre Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes.Meeting Rooms - 3 Meeting rooms with 50 capacity Theatre style. Available to book daily for conferences, private parties and group lunches or dinners. Location and Local Information John Lennon Airport 8 Miles.Taxi Approx £10Ferryport 1 MileBus Stop 0.2 Miles Queens SquareCoach Station 1 Mile Hospital 1 Mile Royal Liverpool University Liverpool/John Moores Both 2MilesTate Gallery 0.5 MilesLace Conference Centre 3 MilesSt Georges Hall 0.5 MilesEverton And Liverpool Football Grounds 2 MilesAlbert Docks And Beatles Museum 1 MileSpeke Hall And Knowsley Safari Pk 8 MilesEmpire Theatre Lime Street Less Than 0.5 MilesCrosby Beach 8 Miles ... more   less 
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Also Known As:
Premier Inn Liverpool City Centre Hotel Liverpool
Premier Travel Inn Liverpool

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