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“Excellent hotel that provides outstanding customer service”
Review of hope street hotel

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hope street hotel
Ranked #14 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed 13 March 2013

Myself and my partner got relocated here on the 14th February due to a fire at The Hard Days Night Hotel. Upon arrival at The Hard Days Night Hotel at 2pm we where passed around like cattle and treated appallingly by Hard Days Night Staff. It was gone 6.30pm when we eventually checked in to Hope Street after a very chaotic day. I would urge everybody reading this to stay away from The Hard Days Night Hotel and pick alternative accommodation instead.

Upon arrival at Hope Street we where checked in very swiftly by a genuinely helpful, kind and professional receptionist. The Hope Street hotel is a very awkward building to navigate around and is full of charm and character, we where given directions to our room and asked if we would like to be personally guided to it.

The suite room offered outstanding views of the city and was extremely spacious. The room included all the creature comforts in the form of two televisions, ipod docks, designer telephones and luxury toiletries. The room offered a studio apartment style layout. This was a much needed break from the bland and corporate image most hotels offer. A beautiful solid wood floor was situated in the sleeping area but the rest of the room had a very tired looking and badly fitted brown coloured carpet, this let the room down and is the reason this isn't a 5 star review.

Upon check out myself and my partner bumped in to the house keeping staff who guided us in the direction of reception, and upon another wrong turn a male member of staff appeared to politely guide us the right way, apparently even he struggles in the maze of corridors! All staff encountered from reception to house keeping are obviously very highly trained taking pride in the customer service offered. I genuinely had the feeling I was a valued guest and my custom appreciated.

The Hope Street hotel benefits from an in house restaurant called The London Carriage works. Due to missing a restaurant reservation caused by the farcical treatment at The Hard Days Night, room serviced was ordered. This represents outstanding value for money and is all locally sourced ingredients wherever possible. This standard of food is extremely rare in many hotels. The freshly prepared breakfast was also of high quality.

The Hope Street hotel offers an exceptional standard of accommodation with superb customer service to match. I will be sure to return here again soon.

  • Stayed: February 2013, travelled as a couple
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Thank BlueCobra88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,479 - 1,485 of 2,106 reviews

Reviewed 11 March 2013

I stayed here when performing at The LIverpool Philharmonic on the same street.
I cannot comment about the price , as this was paid directly but the staff where a pleasure to deal with. The room was immaculate & stunning . The breakfast out of this world & I can recomend this hotel to anyone who is looking for a stylish bolt hole in a great area.

  • Stayed: March 2013, travelled on business
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1  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2013

We have just stayed here. We paid £250 for a Studio Suite directly overlooking a derelict Building just a few feet away - I believe the Hotel has owned this for a while and has future plans for it.
The Room was lovely but £250 is too much even if the Hotel is full and so Rooms are at a premium. One still has to be mindful of delivering value for money, and at this price it is anything but frankly.
We had Drinks in the Bar with friends before going elsewhere for Dinner. Good friendly Service. We returned after Dinner for Coffees.
Breakfast Service is a shambles. You have to queue and it can take ages. Don't sell Rooms if you can't get everyone served their Breakfast in a timely fashion! It's poor Customer Service and more than a bit arrogant actually..........

  • Stayed: March 2013, travelled with family
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1  Thank DDwilltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2013

Spent two nights at the Hope St Hotel last weekend. First of all, the receptionists were very helpful and obliging. Also I would say that both public areas of the hotel and our room were immaculately clean thanks to the excellent housekeeping staff, especially the head housekeeper who was kind enough to show me around other parts of the hotel and give me useful information about its amenities. Breakfast was outstanding, it made a lovely change to have a freshly cooked breakfast served by friendly staff. We will most likely be staying again, as my daughter is studying in Liverpool and we look forward to the hotels expansion which we hear may include a rooftop pool! Fab! Thanks again to all staff!

  • Stayed: February 2013, travelled with family
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5  Thank 573JulieW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

My girlfriend and I booked one night ( friday) as we were attending a friend's 40th birthday party close to the hotel.
Hotel is stylish,, comfortable, staff are helpful , friendly and efficient.
We arrived mid afternoon, so ate in the bar area. Food was tasty and well presented. Following morning we both ate breakfast in the hotel restaurant. I had the continental, and my partner had a fry up.
Food was excellent, tasty well presented and plent yof choice.
We paid £160 for the friday night, which I think is a tadd over the top ! Maximum worth is £100-£120. In the past we have stayed in the Radisson Blue which costs around £95 a night. Reason we didnt is this hotel is located right at the othe rend of town to where we were going.
Little bit expensive for what is is. Apart from price, a lovely hotel and we would stay there agsin

  • Stayed: March 2013, travelled as a couple
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2  Thank RoystonBling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

Arrived at the Hope Street Hotel with high expectations, as we had previously stayed there four years ago. Far too often in these circumstances you can be disappointed, but not this time. An early train meant we arrived at the Hotel expecting to drop off the bags and grab a little lunch before checking in, but we were pleasantly surprised to be given the key which allowed for a quick shower and unpack before a leisurely lunch. The room was simply but elegantly decorated, and immaculately clean. Reception was as helpful as we remembered on our first visit which says a lot for the management of this excellent Hotel. We had booked a table in the restaurant for the evening, and again this did not disappoint, the service was excellent and very friendly and the food delicious. Breakfast the next morning was equally as well cooked and served. But if there was one small concern we noticed that the orange juice served was concentrate from a carton, when you are paying £33 for two, we would have expected freshly squeezed. The Hotel is about a 15 minute stroll to the City central in a predominately residential area with several very nice restaurants close by. We were on the first floor and slept like logs - A great place to stay..

Room Tip: The area seems very quiet so I should imagine any floor would be good.
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  • Stayed: March 2013, travelled as a couple
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1  Thank Jamie045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2013

Thanks so much to the fantastic Hope Street team for making my colleague and I feel so welcome when in Liverpool on business. Friendly, helpful staff, incredibly comfortable room with Ren toiletries and a brilliant breakfast to kick start a very busy day of meetings.

Stayed: February 2013, travelled on business
2  Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about hope street hotel

Address: 40 Hope Street, Liverpool L1 9DA, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Liverpool
#4 Business Hotel in Liverpool
#8 Luxury Hotel in Liverpool
Price Range: £77 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — hope street hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
89 Individually designed hotel rooms - urbane, minimal and chic: solid wood floors, over sized beds draped in bright white Egyptian cotton, wall mounted LCD wide screen TVs with DVD players and ipod stations. Guests enjoy complimentary WiFi, REN toiletries, Pellegrino mineral waters, ironing and shoe shining service. hope street hotel has a two AA Rosette restaurant. The London Carriage Works serves breakfast, a modern British menus and Afternoon Tea. The TLCW bar has an AA Notable Wine List. It also services a 24 hour room service. Hope street is in the middle of the cultural quarter and hope street hotel is no more than a 5 minute walk of its amazing neighbours: the Everyman, Unity and LIPA theatres, liverpool Philharmonic Hall, two iconic Cathedrals the Victoria Gallery and Museum and the National Trust's Hardman House. All threaded through university departments, independent restaurants and infamous hostelries. Winner of Liverpool City Region Best Hotel Tourism Awards 2015 Silver winner for VistEngland Best Hotel 2014 ... more   less 
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Also Known As:
Hope Street Liverpool
Hotel Hope Street

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