Myself and my partner got relocated here on the 14th February due to a fire at The Hard Days Night Hotel. Upon arrival at The Hard Days Night Hotel at 2pm we where passed around like cattle and treated appallingly by Hard Days Night Staff. It was gone 6.30pm when we eventually checked in to Hope Street after a very chaotic day. I would urge everybody reading this to stay away from The Hard Days Night Hotel and pick alternative accommodation instead.
Upon arrival at Hope Street we where checked in very swiftly by a genuinely helpful, kind and professional receptionist. The Hope Street hotel is a very awkward building to navigate around and is full of charm and character, we where given directions to our room and asked if we would like to be personally guided to it.
The suite room offered outstanding views of the city and was extremely spacious. The room included all the creature comforts in the form of two televisions, ipod docks, designer telephones and luxury toiletries. The room offered a studio apartment style layout. This was a much needed break from the bland and corporate image most hotels offer. A beautiful solid wood floor was situated in the sleeping area but the rest of the room had a very tired looking and badly fitted brown coloured carpet, this let the room down and is the reason this isn't a 5 star review.
Upon check out myself and my partner bumped in to the house keeping staff who guided us in the direction of reception, and upon another wrong turn a male member of staff appeared to politely guide us the right way, apparently even he struggles in the maze of corridors! All staff encountered from reception to house keeping are obviously very highly trained taking pride in the customer service offered. I genuinely had the feeling I was a valued guest and my custom appreciated.
The Hope Street hotel benefits from an in house restaurant called The London Carriage works. Due to missing a restaurant reservation caused by the farcical treatment at The Hard Days Night, room serviced was ordered. This represents outstanding value for money and is all locally sourced ingredients wherever possible. This standard of food is extremely rare in many hotels. The freshly prepared breakfast was also of high quality.
The Hope Street hotel offers an exceptional standard of accommodation with superb customer service to match. I will be sure to return here again soon.
- Official Description (provided by the hotel):
- 89 Individually designed hotel rooms - urbane, minimal and chic: solid wood floors, over sized beds draped in bright white Egyptian cotton, wall mounted LCD wide screen TVs with DVD players and ipod stations. Guests enjoy complimentary WiFi, REN toiletries, Pellegrino mineral waters, ironing and shoe shining service. hope street hotel has a two AA Rosette restaurant. The London Carriage Works serves breakfast, a modern British menus and Afternoon Tea. The TLCW bar has an AA Notable Wine List. It also services a 24 hour room service. Hope street is in the middle of the cultural quarter and hope street hotel is no more than a 5 minute walk of its amazing neighbours: the Everyman, Unity and LIPA theatres, liverpool Philharmonic Hall, two iconic Cathedrals the Victoria Gallery and Museum and the National Trust's Hardman House. All threaded through university departments, independent restaurants and infamous hostelries. Winner of Liverpool City Region Best Hotel Tourism Awards 2015 Silver winner for VistEngland Best Hotel 2014 ... more less
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- Also Known As:
- Hope Street Liverpool
- Hotel Hope Street