I think this is probably the best experience we have ever had in terms of customer service. We have stayed in hotels where they are extremely polite but almost a little too trite. This was the perfect balance, the colleagues in reception were genuinely interested in us and our stay at the hotel. Nothing was too much bother and on a number of occasions they surpassed our expectations.
The suite was lovely with a fantastic view over the city and when we walked in there was a personal note congratulating us on our wedding anniversary; we had passed comment regarding our anniversary in an email but had not made a particular mention of it. There were a number of touches throughout the room that made this a more personal stay than we are used to, handwritten labels and we also had DVDs to borrow.
The hotel itself is very well positioned to enjoy Liverpool. It was a 10 minute walk to the docks and 5 minutes to the ropewalk with its independent bars, shops and restaurants.
Overall a fantastic hotel and we will be back each time we stay in Liverpool.More