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All reviews london carriage works philharmonic hall studio room georgian quarter boutique hotel anglican cathedral lovely hotel city centre reception staff car park lovely room stayed here for one night comfy bed a lovely stay following morning bars and restaurants visiting liverpool
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Reviewed 5 December 2023

Came here 20 yrs ago and wish I returned sooner. Fabulous hotel, high quality for a reasonable price. Everything you could wish for, excellent dining, the rooms are a good size with quality furnishings and toiletries. The spa is perfect everything you could want with a range of treatments. Thank you to the staff who were welcoming and friendly.

Date of stay: December 2023
    • Value
    • Location
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    • Service
Review collected in partnership with this hotel
Thank helen p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Billy Jacobson, Guest Services / Front Office at Hope Street Hotel, responded to this reviewResponded 8 December 2023

Dear Helen,

Thank you so much for taking the time to share your wonderful 5-star review! We are thrilled to hear that you enjoyed your recent stay with us and that our hotel left a lasting impression.

It great to hear that you found our facilities, dining, and spa to be of high quality. We take pride in offering a comfortable and enjoyable experience for our guests, and we are delighted that we could meet your expectations. Your kind words about our rooms, furnishings, and toiletries are truly appreciated.

Our team works hard to create a welcoming and friendly atmosphere, and we are thrilled to hear that you felt well taken care of during your stay. We will be sure to pass along your gratitude to the entire staff.

Thank you once again for choosing our hotel, and we look forward to hosting you again in the future.

Warm regards,

William Jacobson
Front of House Manager
Hope Street Hotel - Liverpool

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2023

Having looked at what seems 100s of hotels I settled on hope street hotel to supprise my wife for our wedding anniversary, rather than booking online I rang to speak with someone as I wanted everything to be perfect, communication was great super helpful so I felt really confident it was going to be great ,
We arrived in the morning to start our trip in the spa all going well we relaxed for the first hour till we were called for our massage, the lady that took my wife in really struggled with English and remained in the room as she asked my wife to undress then having paid for a full body massage did her back and shoulders whilst constantly checking her phone !!
So when she came out we mentioned this to the manager who was mortified and arranged another massage( okay surely no more issues) well we checked into our room where I’d paid for champagne to be waiting which wasn’t there and some chocolate which said happy birthday?? Anyway the room was nice although been December and -2 outside thought there might be heating ?? No well I’ll fire up the thermostat all will be ok 1hr passes no heating, i went to reception and was told I’m probably doing it wrong I’ll come back with you , we’ll she looked and said oh no you have it on full but we have had problems with this room we might have to move you leave it with me so we waited sat in our coats thinking this would be instant, no they had forgotten us so got ready and went down for our evening meals and spoke to reception again who give us another key for a new room and a free drink brill that’s great thanks !! So sat down meal was horrible with fatty beef and roast potatoes that had forgotten to be roasted!! Ordered drinks to have with our meal that came after it at this point my wife said I’m freezing fed up of today can we just go to bed . In the morning I complained which is actually really unlikely for me as I’m fairly chilled bu having spent nearly £650 for a night away I thought it would be great they nicked of our evening meal which was £100 (wow for what !!) so all in all if you want a romantic trip away do not pick Hope street Hotel !!!!!!! If you want a expensive complete disaster then this is the perfect winter get away for you !!!!

Date of stay: December 2023
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jamesoreilly81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cliffton Borges, Marketing at Hope Street Hotel, responded to this reviewResponded 6 December 2023

Dear Jamesoreilly81

Thank you for taking the time to share your feedback about your recent stay at Hope Street Hotel. We genuinely appreciate your candid comments as they allow us to identify areas for improvement and ensure a better experience for our guests.

We are truly sorry to hear that your anniversary celebration did not meet your expectations, and we deeply regret the inconveniences you encountered during your stay. Your concerns regarding the spa experience, room amenities, and dining experience have been duly noted, and we sincerely apologise for falling short of delivering the exceptional service we strive for.

Please be assured that your feedback has been shared with the relevant teams, and we are taking immediate steps to address the issues you highlighted. It is our priority to ensure that such lapses do not occur in the future.

We understand the significance of special occasions, and we are truly sorry that we did not meet the standards you expected. We would appreciate the opportunity to discuss your experience further and regain your trust. If you could kindly reach out to our Guest Relations team directly we would be more than happy to address your concerns personally.

Once again, we sincerely apologize for any disappointment caused, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future and provide the outstanding experience you deserve.

Best regards,

Cliffton Borges

Operations Manager
Hope Street Hotel - Liverpool

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Reviewed 5 December 2023

Comfortable stay in a lovely hotel. Our bathroom in need of a refresh, but entirely functional. The Hope Street offers serene public spaces and very well appointed and comfortable bedrooms. Staff helpful and friendly. We didn't sample the food or drink on this occasion.

Date of stay: December 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Brian C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Billy Jacobson, Guest Services / Front Office at Hope Street Hotel, responded to this reviewResponded 8 December 2023

Dear Brian C,

Thank you so much for taking the time to share your positive feedback about your recent stay at The Hope Street.

We also appreciate your constructive feedback about the bathroom, and we take such comments seriously. Rest assured, we will review and address the areas you mentioned to ensure we provide the best possible experience for our guests.

It's wonderful to know that you enjoyed the serene public spaces and experienced helpful and friendly service from our staff. We're sorry you didn't have the chance to sample our food and drinks this time, but we hope to have the opportunity to welcome you back for a complete experience in the future.

Thank you once again for choosing The Hope Street, and we look forward to the pleasure of hosting you again.

Warm regards,

William Jacobson
Front of House Manager
Hope Street Hotel - Liverpool

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2023

Excellent stay friendly helpful staff bed really comfy. Breakfast fresh hot lovely choice. Booked into the spa which was lovely and relaxing. Overall a wonderful trip away Christmas shopping and a relaxing spa

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank tracy k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Billy Jacobson, Guest Services / Front Office at Hope Street Hotel, responded to this reviewResponded 8 December 2023


Dear O5308ACtracyk,

Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you had an excellent stay and that our staff made a positive impact on your visit. It's great to know that you found the bed comfy and enjoyed the fresh and hot breakfast with a lovely choice.

We're especially pleased that you had a wonderful time at our spa, and that it added to the overall relaxation of your trip. It sounds like the perfect combination of Christmas shopping and a spa day made for a memorable experience.

Your kind words mean a lot to us, and we truly appreciate your feedback. We look forward to welcoming you back for another fantastic stay in the future!

Warm regards,

William Jacobson
Front of House Manager
Hope Street Hotel - Liverpool

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Reviewed 4 December 2023

The hotel is absolutely fantastic we been in the spa and what a fabulous experience from start to finish friendly welcome quiet spa with lots of facilities including outdoor jacuzzi and indoor pool which was huge hot beds ice bucket rain showers steam and sauna comfy beds robes and flip-flops provided amazing experience will highly recommend thankyou

Room tip: We went in early was very quiet but got busy as we were leaving
Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Lynne H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Billy Jacobson, Guest Services / Front Office at Hope Street Hotel, responded to this reviewResponded 8 December 2023

Dear X4483KElynneh,

Thank you so much for taking the time to share your wonderful 5-star review about your recent stay at our hotel! We're thrilled to hear that you had such a fantastic experience in our spa.

It's great to know that you enjoyed the friendly welcome, the tranquil atmosphere, and the variety of facilities we offer, including the outdoor jacuzzi and spacious indoor pool. We're delighted that you appreciated the attention to detail, from the hot beds and ice bucket to the rain showers and steam sauna. Providing a comfortable and enjoyable experience for our guests is always our top priority.

Your recommendation means a lot to us, and we sincerely appreciate your kind words. We look forward to welcoming you back for another amazing experience in the future. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share – we value your feedback.

Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.

Warm regards,

William Jacobson
Front of House Manager
Hope Street Hotel - Liverpool

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