Stayed for 2 nights over the weekend. Upon arrival was greeted by a lovely lady who upgraded us for free to a business class room including breakfast for both mornings. Room wasn't ready so we had a drink in the bar and within 15 minutes our room keys were handed to us.
Room was a good size with views right along the Mersey. Only 1 bathrobe provided and no still water in the mini bar? Water in bath was lovely and hot so no issues there.
TV in the room was broken, complained about this 4 times over the space of the weekend and took until Saturday evening at 10pm for the manager to come and look into to find he couldn't fix and no spare rooms for us to move to. Gave us 'complimentary' room service on the night which he didn't remove from my account and I was almost charged for this when checking out.
Saturday night there was a party on room 2 which was very loud as open lobby up to ceiling of hotel meaning all floors could hear this.
On Sunday when checking out was told due to issues manager would speak to accounts and call me between 10-11am on Monday to discuss, on exiting hotel manager offered a free nights stay next time I was at a Liverpool match.
Was quite disappointed when that phone call didn't happen on Monday however I did get a call on Tuesday morning from Chris explaining and apologising for how he was off ill on Monday hense me not getting the promised phone call.
So for a broken TV which no one looked into straight away I have since had a 50% refund and a free nights stay. Excellent service on that part, however feel let down by what should be a great hotel during my stay.
- Official Description (provided by the hotel):
- This modern Liverpool hotel offers premium accommodation near the city's top attractions while just 15 kilometres from Liverpool John Lennon Airport (LPL). Guests enjoy events at Echo Arena, shopping at Liverpool One or reliving music history at The Beatles Story, Liverpool, along with a trip back into regional maritime history at seaside museums. Choose from our 194 smart and stylish rooms and suites, all including Free high-speed, wireless Internet. Our signature restaurant serves sumptuous dishes, and the sleek White Bar welcomes you to unwind with a cocktail after meetings or sightseeing excursions. Maintain your fitness regimen with complimentary access to our state-of-the-art Ark Health & Fitness facility featuring a gym, exercise classes, indoor pool, steam room and spa packages. A popular venue for events, the Radisson Blu Hotel, Liverpool favours guests with 9 elegant meeting rooms, the largest of which comfortably accommodates up to 180 guests. Secure, valet parking available for an additional fee of GBP £25.00 overnight, must be reserved in advance by calling reservations (subject to change). Additional parking options at NCP car park on Old Leeds Street, within walking distance, for GBP £20.00 overnight (subject to change). ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Prestigia, Hotels.com, Ebookers, Expedia, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., HRS, HotelQuickly, Evoline ltd and Cancelon so you can book your Radisson Blu Hotel, Liverpool reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Radisson Blu Hotel, Liverpool Hotel Liverpool
- Radisson Liverpool
- Liverpool Radisson