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“Excellent location but a few hiccups”

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Premier Inn Liverpool Albert Dock Hotel
Ranked #14 of 97 Hotels in Liverpool
Certificate of Excellence
dublin, ireland
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Excellent location but a few hiccups”
Reviewed 7 June 2011

The location couldnt be better. Its beside the Docks, the One Liverpool Centre, Airport and all that Liverpool has to offer. We got a great price 29 pounds plus 8 each for breakfast. A few little hiccups..there was no tv remote control in bedroom, the room was dark and small with no views but fine for 1 night..room 150. Breakfast buffet did not seem as plentiful as other Premier inn's i stayed in. However i would def return for a short break again..the location and price cant be beaten and that is a winning formula

Stayed June 2011
Helpful?
3 Thank iffabug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Drogheda, Ireland
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 June 2011

The best and most notable thing about this hotel is the location. Part of Albert Dock which has a wide variety of restaurants and coffee shops and a 5 minute walk to Liverpool 1 and about 10 minutes from the pubs and clubs in the city centre.
Only 2 negative things I can think of. One of the lifts was broken so only 1 worked and they are quite small so you may be waiting a while if you want to use it. Check-in took far too long. There was one person checking people in and another greeting people, the time put in to greeting people should of been spent clearing the queue of people waiting to check-in.
I would definitely stay here again though.

  • Stayed June 2011, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank Dingdongwongbong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
portland uk
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2011

We stayed here for the weekend as we were in Liverpool for a wedding at Anfield. The location is fantastic, close to Liverpool One for shopping!
The rooms were very nice and clean, staff very friendly and helpful.

The only down side was the nightclub under the hotel. Friday the music was bearable and stopped at 1am but saturday it was so loud we could hear it word for word .This went on until 3am, not so good when you have two very tired children. I telephoned reception who were very apologetic but unfortunately were unable to move us. They did however refund us for one nights stay without any hassle. After this i would not return here unless the nightclub was shut!

Room Tip: Top floor to avoid noise!!
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  • Stayed June 2011, travelled with family
    • Value
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Helpful?
2 Thank wilma9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cannock
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2011

On arrival staff were welcoming and helpful, even advising the cheapest place to park. Room was huge and very clean. Restaurant staff were very helpful and food was good with many choices.
Loved being next door to the beatles hotel. We were in the centre of everything. When we visited an attraction we could just pop back for a cup of tea or glass of wine!!!!
Very close to center of liverpool shops too> Would defo recommend this hotel. Great views too

Room Tip: Albert docks have no bad views from room !!!
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  • Stayed June 2011, travelled as a couple
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Helpful?
1 Thank lindseyHazelslade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walnut Creek, California
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 June 2011

Great view & location within walking distance to The Beatles Story & Exhibits/Events of John Lennon. The Yellow Duck Maritime Tour & The international Slavery/Maritime Exhiblts are also located within the proximity of the hotel. Across the street from the hotel is a huge mall. They also have a Krispy Cream Donuts stand in the mall.
The hotel room was spacious & bright, but our needs to work on their housekeeping skills.

Room Tip: You want location or convience? Premier Inn is it!
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  • Stayed May 2011, travelled as a couple
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Helpful?
1 Thank gmlw1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2011

Fantastic friendly staff. Great location. Clean comfortable beds.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
1 Thank Grannygroove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 June 2011

The hotel is located in an historical building, with waterfront views, restaurants and museums within the beautiful Albert Dock complex – superb location and views, more than we could hope for as a family. Staff was also very friendly and welcoming.

However, service and attention to detail (which in every hotel, but especially economy hotels makes the difference between a great and average/poor stay) suffered in this particular Premier Inn.

Upon arrival, we stored our luggage in a room that could have used a sweep, lifts did not work so we had to carry our bags up to the 4rth floor (which would have understandable as temporary malfunctions can happen anywhere), and only one lift was in operation for our entire 4-day stay – causing long waits for one busy lift serving the entire hotel.

Our room was dusty, and the carpets could have used a vacuum cleaner prior to our arrival. It wasn’t vacuumed all throughout our stay, and as we stayed for 3 nights, we’ve noticed the room wasn’t serviced properly (e.g. the shower bin wasn’t emptied, we accidently left a newspaper on the bed, just to find it under the linen after the bed was made, etc.). The great views of the dock were blurred by windows that were dirty and murky, dishes from another room were left next to our door for a long while, and the towels we used were thrown on the floor next to our door and left there until being collected.

Every hotel would have a malfunction every once in a while, which is completely understandable. However, in this case the repeated lack of attention resulted in an experience that for us was below the Premier Inn standard.

We stayed in other Premier Inn hotels before, and really enjoyed the prime locations, children friendliness and good value. A big part of such value for us was the fresh rooms, cleanliness and service. This hotel could have been one of Liverpool’s best, however the slips really did take away from the entire experience. It is a very unfortunate miss.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
1 Thank bikerziv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Liverpool Albert Dock Hotel

Property: Premier Inn Liverpool Albert Dock Hotel
Address: Albert Dock, Liverpool L3 4AD, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Liverpool
#10 Business Hotel in Liverpool
#10 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Liverpool Albert Dock Hotel 3*
Number of rooms: 186
Official Description (provided by the hotel):
In the heart of Liverpool Albert Dock, this 19th Century, Grade 1 listed Premier Inn makes an ideal base to explore the local surroundings. Local attractions include ACC Liverpool Echo Arena, Liverpool One shopping centre, Tate Art Gallery and the Beatles Story. Conveniently located for Liverpool Lime Street Station. The hotel offers business & leisure travellers a great opportunity to stay in the very heart of Liverpool’s vibrant waterfront area.Our Liverpool Albert Dock Premier Inn has been sensitively converted to ensure none of the charm and character of the original structure was lost. The hotel offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Liverpool Albert Dock Hotel Liverpool

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