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“Nice but nothing more than average”

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Premier Inn Liverpool Albert Dock Hotel
Ranked #13 of 99 Hotels in Liverpool
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Nice but nothing more than average”
3 of 5 bubbles Reviewed 25 February 2014 via mobile

Hotel is a good location . Ask at reception and they will direct you to the Arena Car Park. When you are going to collect your car ask at reception and they give you a voucher that's gets you 25% discount as they is no free parking ( NOT Even for Disabled Drivers. Welcome to Liverpool)
The reception staff work really hard and are very friendly and efficient at getting clients into rooms as quick as they can.
The restaurant is just ok. The lighting in there is terrible and dark in places also has a mind of its own. Service is reasonable. I'm under the impression they are a little under staffed as the waitress s worked hard. We are a family of 6 ( 2adults 4kids) we had 2 evening meals and 2 breakfasts during our stay. Breakfast is buffet style however if you ask for poached eggs you will have to remind the waitress as they forgot on both days of our stay. Also on our last evening meal my daughter was eating her dessert and they was a sharp shard of plastic in the bowl which sliced oped her tongue. The staff were informed however it was over 20 minutes before a senior member of staff came over. ( I won't go one as its not the place. I'm sure Whitbread Plc will be looking into this incident )
Places to go are Liverpool 1 shopping area, many museums in the area most are free too. The Beatles museum you have to pay.
The city bus tours ( it's the Yellow open top one you want picks up just near premier inn runs on the hour and half past till 12 the just on the hour )is great and the tickets last 2 full Days just hope on and off as much as you like. The guides are outstanding at their job too lots of humour too.
During our stay at the Premier inn the service areas and the rooms were very clean. The rooms are nice and yes WE DID GET A GOOD NIGHTS SLEEP.
We would stay again but eat the evening meals out next time. Pizza express, Nandos, Tgi , Harvester or even a night in liver pools own China Town

Stayed February 2014, travelled with family
Helpful?
Thank Djrobbo2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 28 February 2014
Dear Djrobbo2008,

Thank you for posting a review of the Premier Inn Liverpool Albert Dock. I'm sorry that you only rate us as average, as clearly our previous reviews and ratings would suggest differently.

I'm sorry that your daughter experienced what she did, and internal investigations with the supplier and associates continue. I sincerely hope that your daughter is recovering well.

The car park arrangements in the Albert Dock are beyond our control, however I can understand your frustrations here.

We rota our teams accordingly to forecasted demand, however, particularly at breakfast times, we can experience bottlenecks when many guests choose to dine at similar times.

We therefore try to manage expectations with the siting of informative posters in our lifts advising guests of the quieter and busier times to dine.

I do appreciate your constructive feedback and thank you once again for your review.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,009 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Manchester, United Kingdom
1 review
5 of 5 bubbles Reviewed 24 February 2014

Room was clean and cosy. Bed was very comfortable and warm.
Good few days chilling at the Albert Dock Premier Inn.
Food and service excellent.
Would go back without a doubt.
The location is wonderful for sight seeing, only a few yards you can catch the Tour Bus, or if you fancy a boat trip on the Mersey. Also visit the museums of Liverpool's history. Lots to do and shopping centre within walking distance.
Plenty of restaurants and bars and not forgetting the Cavern where the Beatles played.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 28 February 2014
Dear Joanne W,

Thank you for your review. Happy to read that we met all of your expectations and that you had a nice few days chilling in the dock area.

The location is superb, and really does allow for our guests to truly sample what Liverpool has to offer, as everything is on the hotel's doorstep.

Thanks once again for a super review, and we look forward to welcoming you back soon.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

We really enjoyed our weekend break in this hotel. The rooms have real character as it is a converted tobacco warehouse and the staff are friendly and helpful. I would recommend it to families and couples alike.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jamiesonh98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 28 February 2014
Dear jamiesonh98,

Thank you for posting a review of the Premier Inn Liverpool Albert Dock. A real delight to read that you consider us to be the best Premier Inn ever.

Thank you for your kind words about the team and hotel. We look forward to welcoming you back in the very near future.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

Stayed here a couple of times now. Been lucky to have rooms overlooking the Docks, which kind of remind you of the times when the crazy weatherman used to jump from England to Ireland when doing the weather on ITV!!!! (can't remember his name....)
Great rooms, breakfast was also spot on, and the location is great surrounded by bars and near to the town centre and if we are staying in Liverpool again, we will only look at staying here.....

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mogsy386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 28 February 2014
Dear Mogsy386,

Thank you for your review of the hotel. Yes the map is a throwback to the early nineties when Richard and Judy were in town. Fred the weatherman was the character you were thinking of.

Location is second to none and is so central to all the tourist attractions, nightlife and Liverpool One.

Thank you again for your review, and we look forward to welcoming you back soon.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

Clean, truly friendly staff and in a beautiful building. Genuinely good value for a midweek stay. This is a brand that has got it bang on for value and given the position of this hotel I find it difficult to fault.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank woodad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 28 February 2014
Dear woodad,

Thank you and wow for your kind comments regarding the hotel. It is a pleasure to read comments like yours and I'm sure the team will be delighted that another guest has left very happy.

Thank you once more for posting a review, and hopefully we will see you again soon.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

An excellent hotel to visit Liverpool for the first time. Very large but extremely quiet and seems to absorb all the guests.
Food in the restaurant was lovely and the staff were exceptional.
A wonderful time and definately will go again - soon

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 52Kathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 28 February 2014
Dear 52Kathy,

Thank you for reviewing the Premier Inn Liverpool Albert Dock. We do hope you will visit us again and rate us just as highly next time.

Thanks again and we will see you again soon.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 24 February 2014

If you are visiting Liverpool the Albert Dock complex is ideal. The Premier Inn here has feature bare brick walls and plenty of character. The breakfasts are good and plentiful. Lots to see and do nearby and Liverpool centre is only a 5 minute walk away. It is right next to museums and opposite Echo Arena.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteveSven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 28 February 2014
Dear Steve R,

Thank you for taking the time to review the Premier Inn Liverpool Albert Dock. Happy to read that we met all of your expectations.

The location is absolutely perfect, and allows our guests to fully explore all there is to do in Liverpool.

Thank you again for your review, and hopefully we will see you again soon.

Kind Regards

Ian Callaghan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Liverpool Albert Dock Hotel

Property: Premier Inn Liverpool Albert Dock Hotel
Address: Albert Dock, Liverpool L3 4AD, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Liverpool
#10 Romantic Hotel in Liverpool
#10 Business Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Liverpool Albert Dock Hotel 3*
Number of rooms: 186
Official Description (provided by the hotel):
In the heart of Liverpool Albert Dock, this 19th Century, Grade 1 listed Premier Inn makes an ideal base to explore the local surroundings. Local attractions include ACC Liverpool Echo Arena, Liverpool One shopping centre, Tate Art Gallery and the Beatles Story. Conveniently located for Liverpool Lime Street Station. The hotel offers business & leisure travellers a great opportunity to stay in the very heart of Liverpool’s vibrant waterfront area.Our Liverpool Albert Dock Premier Inn has been sensitively converted to ensure none of the charm and character of the original structure was lost. The hotel offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Liverpool Albert Dock Hotel Liverpool

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