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“Great location”

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Premier Inn Liverpool City Centre
Ranked #15 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed 5 May 2014

Do not eat in the restaurant, do not eat breakfast. Go to John Lewis 5 minutes up the road in Liverpool One for a good quality, great priced, great breakfast. And simply eat elsewhere.
The bar here is however very nice, quiet and reasonably priced.
Complain if the rooms are not cleaned well.

  • Stayed: April 2014, travelled with family
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Thank DyMaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool City Centre, responded to this reviewResponded 6 May 2014

Dear DyMaP,

Thank you for your review of the Premier Inn Liverpool Albert Dock. Your review is somewhat vague, and so I'm not sure if you have had a bad experience or not.

Our food facilities offer something for everyone, and judging by our dining numbers both for breakfast and dinner, it is fair to say that the facilities are popular.

We pride ourselves on having clean and well maintained bedrooms. Anyone who has an issue, then please report it to reception, and the problem will be rectified immediately.

Thank's again for your review.

Ian Callaghan

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2,684 - 2,690 of 4,464 reviews

Reviewed 4 May 2014

Stayed here for 2 nights to watch a charity match at Anfield stadium in April. Stayed with my wife and three children, one being five months old. The first night wasn't great as even though we were on the fourth floor, the music was unbelievable loud. My wife and baby didn't sleep until gone 4am. Lots of people were moaning about this the next day. The following day there was no music and we all slept well. Perfect location and really good staff make this a good place to stay though. Because of the noise we wouldn't stay again, which is a shame because the views from the room were great and the Albert Dock is nice. It would seem obvious to stay on days when there isn't music from the club, but our reasons for visiting Liverpool make this impossible.

  • Stayed: April 2014, travelled with family
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Thank TheHolmes79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool City Centre, responded to this reviewResponded 6 May 2014

Dear TheHolmes79,

Thank you for posting a review of the hotel. I'm sorry we didn't quite meet your expectations on this occasion.

I'm a little shocked to read that you heard loud music on the fourth floor, and I shall certainly convey your feedback to the local Albert Dock community, as this would mean the agreed noise limiters have been breached, and further investigation would be required.

I'm sorry you don't intend to return, but I do believe the fourth floor noise to be an isolated event, particularly given that I intend to escalate this matter. Thank you once again for your review.

Kind Regards

Ian Callaghan

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Reviewed 4 May 2014

I was attending a conference at the ACC and I was surprised at how good this Premier Inn hotel was. The corridors had retained some of the original brick walls & had a bit of character. The room was clean, modern and spacious. The bed linen was good and the room was not over-heated. The bathroom was clean and adequate. There was a view over the dock. Breakfast was good and the staff were pleasant and helpful.

  • Stayed: May 2014, travelled on business
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Thank Philvg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool City Centre, responded to this reviewResponded 5 May 2014

Dear Philvg,

Thank you for your review on Premier Inn Liverpool Albert Dock. I am delighted to read you enjoyed your stay with us.

The hotel is in a very unique and beautiful building. It is grade 1 listed, and has all the original brick work, and some original fixtures in the rooms. It was an old tabacco warehouse so some of the rooms have the orignal presses.

The views from the bedrooms and restaurant are very special. I am happy you got to experience the dock views on this visit.

I am happy to read the team contributed to your stay. We have a great team here, I will be sure to pass on your comments.

Again, thank you for your feedback. Hope to see you in the near future.

Kind Regards,

Danielle
Reception Team Leader

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Reviewed 3 May 2014

Nice comfortable room. The only thing lacking was a sofa/ settee in the room. I found it quite akward to sit and read in the bed.
The lighting in the room was very average, needs to be better. The concierge service was very good.

  • Stayed: April 2014, travelled on business
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1  Thank Mohsin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool City Centre, responded to this reviewResponded 4 May 2014

Dear Mohsin A,

Thank you for posting a review of the Premier Inn Liverpool Albert Dock. I'm sorry we didn't quite meet all of your expectations.

The lighting in some of the rooms can be somewhat darker than others due to overhanging external arches. We have already started a programme of installing additional lighting in some of the more perceived darker rooms.

Our rooms come with some sort of additional chairs or tub chairs, and in some cases sofa beds, so I'm not sure if your room had any of these, if you are able to provide me with your room number, I'll be happy to investigate this.

Thank you for your feedback, and we look forward to welcoming you back in the near future.

Kind Regards

Ian Callaghan

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Reviewed 30 April 2014 via mobile

Visited for 1 night on good Friday with our 9 and 15 year old. Great location, parked in the multi story car park £9 for 24 hours.
Very comfortable and a lovely building. Staff very friendly and helpful. Seemed a little short staffed in the bar in the evening and again at breakfast.
Breakfast okay nothing fancy ;)
We visited the museums and Liverpool 1, we ate at Whats cooking and La Crepe rit lunch time the next day.
Have recommended this Inn to friends :)

Stayed: April 2014, travelled with family
1  Thank 3Alycats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool City Centre, responded to this reviewResponded 1 May 2014

Dear 3Alycats,

Thank you for taking the time to review the Premier Inn Liverpool Albert Dock. Pleased to read that you will recommend us to your friends.

This hotel is extremely popular, however, we alway's review our schedules to ensure we have enough team on duty to respond to anticipated demand, and I'm sorry if you felt we didn't quite achieve this here.

Thank you for your feedback, and we look forward to welcoming you back in the not too distant future.

Kind Regards

Ian Callaghan

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Reviewed 30 April 2014

If you want a convenient location for Albert Docks this is an ideal base. Right opposite the Beatles museum and various restaurants. The room was good and the bed very comfortable for a good night sleep. We didn't have breakfast but did visit the bar for a nightcap on Saturday. It was all very good and would definitely return if visiting Liverpool again.

  • Stayed: February 2014, travelled as a couple
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Thank bevandjasper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool City Centre, responded to this reviewResponded 1 May 2014

Dear bevandjasper,

Thank you for taking the time to review the Premier Inn Liverpool Albert Dock. Happy to read that we met all of your expectations.

We look forward to welcoming you back in the near future.

Kind Regards

Ian Callaghan

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Reviewed 30 April 2014

Premier Inn Albert Dock is the perfect venue, so close to the Beatles Story next door, a short walk to the museums and pier to catch the ferry. Very close to the town centre and the Cavern. A lovely building in the dock.

  • Stayed: April 2014, travelled as a couple
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1  Thank Midlanders2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool City Centre, responded to this reviewResponded 1 May 2014

Dear Midlanders2,

Thank you for posting a review of the Premier Inn Liverpool Albert Dock. I'm happy you had a fab weekend and we helped to make it fab.

Thank you again for your review, and we will see you again very soon.

Kind Regards

Ian Callaghan

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Additional Information about Premier Inn Liverpool City Centre

Address: Albert Dock, Liverpool L3 4AD, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#6 Family Hotel in Liverpool
#10 Romantic Hotel in Liverpool
#10 Business Hotel in Liverpool
Price Range: £46 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Liverpool City Centre 3*
Number of rooms: 186
Official Description (provided by the hotel):
In the heart of Liverpool Albert Dock, this 19th Century, Grade 1 listed Premier Inn makes an ideal base to explore the local surroundings. Local attractions include ACC Liverpool Echo Arena, Liverpool One shopping centre, Tate Art Gallery and the Beatles Story. Conveniently located for Liverpool Lime Street Station. The hotel offers business & leisure travellers a great opportunity to stay in the very heart of Liverpool’s vibrant waterfront area.Our Liverpool Albert Dock Premier Inn has been sensitively converted to ensure none of the charm and character of the original structure was lost. The hotel offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Liverpool Albert Dock Hotel Liverpool

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