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“Nice place.”

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Premier Inn Liverpool Albert Dock Hotel
Ranked #12 of 97 Hotels in Liverpool
Certificate of Excellence
Stafford, United Kingdom
2 reviews
“Nice place.”
Reviewed 4 August 2014

Nice hotel, helpful and cheerful staff with a good sense of humour. Only down sides are is that you have to pay for the car parking and you need to queue for a cup of coffee if you have breakfast at a busy time.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 5 August 2014
Dear David B,

Thank you for taking the time to review the Premier Inn Liverpool Albert Dock. The hotel is extremely busy at this time of year, and queues are sometimes an inevitability.

We manage expectations by displaying posters which inform guests of the best times to dine for breakfast when it is both quieter and busier.

Car Parking charges in a major city centre are generally the norm, however we do appreciate that charges can be expensive. We have managed to negotiate a 25% discount in the multistorey car park opposite the hotel.

Thank you for your feedback, and we look forward to welcoming you back in the near future.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,148 reviews from our community

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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
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Bath
1 review
Reviewed 4 August 2014

Ideal location for anyone visiting Echo Arena or BT Conference centre. Also right in Albert Dock so you can spend free time at Tate, Beatles Experience, etc. Loads of cafes and restaurants nearby. Nice views too. Good service, decent breakfast, clean rooms. Comfortable place to stay.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnotherAnthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 5 August 2014
Dear AnotherAnthony,

Thank you for posting a review of the Premier Inn Liverpool Albert Dock. Happy to read that your business visit was a comfortable one and you enjoyed the surrounding area.

Thank you again for your feedback and we look forward to welcoming you back in the very near future.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

Great location. Comfortable rooms, friendly reception. Breakfast was a disaster. Three times we tried the buffet but only one or two items ready at one time. When we asked waiter was their going to be s full breakfast he said they were short staffed and Not his fault the food was not coming quick enough. Very condescending and rude. Stayed in Premier Inns before but this one was an experience not to be repeated

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EssexMooley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 4 August 2014
Dear EssexMooley,

Thank you for taking the time to review the Premier Inn Liverpool Albert Dock. I'm sorry to read that your breakfast experience was not as it should have been.

I have forwarded your feedback for review with the restaurant team. The restaurant does experience some quite high demand at this time of year, and we try to manage expectations by displaying informative posters which advise our guests of the quieter and busier times to dine.

All that said, being spoken to in a condescending manner is not something I want in any hotel I manage, so please do accept my sincere apologies here.

I do hope you give us the opportunity to restore your faith in the restaurant one day in the future. Thank you for your constructive feedback.

Regards

Ian Callaghan
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Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 August 2014

We stayed at this Hotel for three nights during The Open. We were quite pleased with not only the location but also the cleanliness of the rooms. In addition the staff was both competent and friendly.

Stayed July 2014, travelled as a couple
Helpful?
Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 3 August 2014
Dear Diana W,

Thank you for sharing your experiences of the Premier Inn Liverpool Albert Dock with Tripadvisor and the wider audience.

Thank you for kind words regarding our cleanliness and the level of service presented by the team.

We look forward to welcoming you back in the near future.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oldham, England, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 August 2014

The hotel is in a great place, right on Albert Dock. We have visited before and will happily visit again but I would certainly think twice about going to the restaurant following our last experience. We visited to see the giants and so Liverpool and the hotel was full! I can't add much to other reviews, historic building, large rooms, excellent location etc etc. The problem was the restaurant - I understand the hotel was busy but when there are empty tables in the restaurant, it was obviously not mowed out in there. It took an hour to get our starter and a further half hour to get our mains which then had to be sent back as one burger hadn't even been cooked! What was most annoying was other tables who had arrived after us, were served before us. Breakfast was equally frustrating. There was a 20 minute wait for various elements of the breakfast ie there were sausages but not eggs, when there were eggs, there was no bacon! Tables were left uncleared and even the coffee machine gave up under the strain! The issue was too few staff be that waiting on or in the kitchen. This is unforgivable as the hotel had been fully booked for several weeks and the demand should have been anticipated. Sorry Premier Inn, just not good enough.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 3 August 2014
Dear Catherine H,

Thank you for posting a review of the Premier Inn Liverpool Albert Dock. The hotel is extremely popular, and the restaurant facilities are in high demand during this time of year, due to the great meal deal offer, which is ideal for families.

We alway's ask guests to pre book dinner, and observe the pictoral posters advising of quiet and busier times to dine for breakfast.

We had some operational challenges during the Giant's weekend 25/27th July, but other than that, team on duty reflect the number of anticipated guests. I will however, convey your feedback to the restaurant team for review.

Thank you for your constructive feedback, and we look forward to welcoming you back soon.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marlborough, United Kingdom
1 review
Reviewed 31 July 2014

Very good position , great views of Liverpool docks. Liver birds ect. Great !
Some good resturant s near by. Great ice cream. The main shopping area (John Lewis !) only a fees minutes away. I would stay again .

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMB149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 3 August 2014
Dear JMB149,

Thank you for posting a review of the Premier Inn Liverpool Albert Dock. Really pleased to read that you had a great stay with us.

Thank you again for your invaluable feedback, and we look forward to welcoming you back in the near future.

Kind Regards

Ian Callaghan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hitchin
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2014

Great location. Large rooms, good TV. Some rooms had view of the historic docks and Liver building. Hotel right next to Beatles experience, museums and many cafés and restaurants. Short walk to all the shops. breakfast buffet great. Couldn't fault this premier inn. Free 30 minutes wifi. Aircon.

Room Tip: Chose high up room overlooking docks if possible
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank HitchinTanja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IanC463, Manager at Premier Inn Liverpool Albert Dock Hotel, responded to this review, 3 August 2014
Dear HitchinTanja,

Thank you for taking the time to review the Premier Inn Liverpool Albert Dock. Very happy to read that we met all of your expectations.

We sincerely look forward to welcoming you back in the very near future.

Kind Regards

Ian Callaghan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Liverpool Albert Dock Hotel

Property: Premier Inn Liverpool Albert Dock Hotel
Address: Albert Dock, Liverpool L3 4AD, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Liverpool
#10 Business Hotel in Liverpool
#10 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Liverpool Albert Dock Hotel 3*
Number of rooms: 186
Official Description (provided by the hotel):
In the heart of Liverpool Albert Dock, this 19th Century, Grade 1 listed Premier Inn makes an ideal base to explore the local surroundings. Local attractions include ACC Liverpool Echo Arena, Liverpool One shopping centre, Tate Art Gallery and the Beatles Story. Conveniently located for Liverpool Lime Street Station. The hotel offers business & leisure travellers a great opportunity to stay in the very heart of Liverpool’s vibrant waterfront area.Our Liverpool Albert Dock Premier Inn has been sensitively converted to ensure none of the charm and character of the original structure was lost. The hotel offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Liverpool Albert Dock Hotel Liverpool

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