Have stayed at Premier Inn, Albert Dock quite a few times over the last few years and it is one of the best we have stayed in. All the staff are courteous and helpful, the food is good and the location is excellent. We stayed Thursday 24 to Monday 28 July for the Giant Puppet spectacular in Liverpool city centre. Just a couple of negatives for this stay. The hotel was very busy as you can imagine and obviously breakfast times are extremely busy and you have to queue which is not a problem and we did vary our times but on Sunday morning it was chaos and I felt sorry for the staff. One or more of the kitchen staff had not turned in and we had to wait for up to 10-15 minutes for food to come out of the kitchen, some of restaurant staff had to cover the kitchen and tables were not being cleared fast enough and not enough clean pots or cutlery. The breakfast manager was run off her feet as the bar till had broken as well and she had to manually add up the bills for people paying for breakfast on the day as well as booking people in. Perhaps when another big event is on more staff can be drafted in to help. That said the food was brilliant both at breakfast and in the evening. The staff even held our reserved table for us one evening when we were late back to the hotel.
The rooms are real value for money and we booked a 'quiet area' and were able to get a good nights sleep. However, a bit disappointed at the cleanliness in room 330 which wasn't as good as in previous stays. Quite dirty under rim of washhand basin and under rim of toilet, dirty plaster under bed from previous occupants, only noticed this on day of departure when checking we had everything before we left. The bed was only made up on two days out of 4 even though maid had been in to change towels.
It wont put us off staying at this hotel in the future but hope the comments will be taken on board by management.
- Official Description (provided by the hotel):
- In the heart of Liverpool Albert Dock, this 19th Century, Grade 1 listed Premier Inn makes an ideal base to explore the local surroundings. Local attractions include ACC Liverpool Echo Arena, Liverpool One shopping centre, Tate Art Gallery and the Beatles Story. Conveniently located for Liverpool Lime Street Station. The hotel offers business & leisure travellers a great opportunity to stay in the very heart of Liverpool’s vibrant waterfront area.Our Liverpool Albert Dock Premier Inn has been sensitively converted to ensure none of the charm and character of the original structure was lost. The hotel offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more less
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- Also Known As:
- Premier Inn Liverpool Albert Dock Hotel Liverpool