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“You may need counselling”

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Signature Living at Matthew Street
Reviewed 4 March 2014

A few things in this life are just so, so good that they become addictive. Forget drugs and alcohol, for the ultimate high just go and stay at Signature living. From it's perfect location, it's wonderful, helpful and friendly staff, to it's mindblowing sumptuous accommodation, Signature provides everything and then some.
Forget any negative comments. So you may not have a bedside light or a shelf in the bathroom. but when you first open your bedroom door you are literally stunned with the beauty of it all (I personally do not know of any other hotel that does this unless you pay many times this price). Who cares about a shelf in the bathroom when you have a double whirlpool bath. This place is designed for you to have fun.
Anyway I am off to my first counselling session as I am seriously in danger of becoming a
Signature-holic.
Thanks for another amazing stay.
Mark Delahunty

Room Tip: Rooms on the front are a bit quieter. Wonderful nights kip in Sanctum 4.
  • Stayed: March 2014, travelled as a couple
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Thank marko05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lawrence1601, Owner at Signature Living at Matthew Street, responded to this reviewResponded 1 July 2014

Dear Mark,

Thank you so much for taking the time to write your fantastic review.
We are glad that you have enjoyed your stay with us so much and the features of our accommodation which you can only find at Signature.

We are more than willing to welcome Signature-holics, high praise indeed.
We look forward to your return to us here at Signature Living.

Many thanks

Katie Kenwright
Proprietor
Signature Living

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (91)
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66 - 72 of 91 reviews

Reviewed 28 February 2014

13 of us stayed in apartment 13 on Matthew Street, for my boyfriends 21st on the 26th February!!
The location is right in town so ideal for shopping and bars, exactly what we wanted.
The staff on arrival were so friendly and welcoming. The apartment itself was situated behind the main building, up a couple of flights of stairs, which wasn't a problem for us!
First impressions...the apartment was beautiful, very spacious, very clean and tidy, the bathrooms were fab, really modern, big walk in showers and a massive jacuzzi bath. However after a good look around there were a few stains on the sofa, cracks in the floor and sink and a couple of locks on the doors were broken, but as a party apartment you'd expect that wear and tear and we didn't really mind! We had an amazing night and wished we'd stayed for 2 nights instead of one! The staff on check out were again extremely friendly and polite and offered to look after our bags for a few hours while we shop!!

Bad points:
*£400 security deposit (seems a little steep)
*Wear and Tear - cracked tiles, sink, broken locks, stains on furniture
*Wifi wasn't working
*Up a few flights of stairs

Good points:
*Amazing staff, so friendly and polite
*Good value for money
*Beautiful, modern apartment
*Ideal location
*Amazing facilities

Will definitely recommend to friends and were all now trying to find an excuse to come back again and try out your other apartments :)

  • Stayed: February 2014, travelled with friends
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Thank Berry1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lawrence1601, Owner at Signature Living at Matthew Street, responded to this reviewResponded 1 July 2014

Dear Berry,

Thank you so much for taking the time to write your amazing review.
Both the staff and myself are so happy to hear that you enjoyed your stay with us.
We hope to welcome you back again soon.

Many thanks

Katie Kenwright
Proprietor
Signature Living

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2013

We booked 2 double rooms, at least we intended to do so. When we arrived, the hotel turned out to be a place prepared for partying all night long. Decoration was dark and overwhelming, one of the rooms had two double beds and two bath tubs; the other one, three double beds! There were no amenities in the bathroom and no phones to call to other rooms nor outside, nor the receptions, just no phone!. As we stepped out of the elevator, we find ourselves with a hall which had the installations for a bar... Quite odd... Also, at 3 am we were awakened by the terrible noises coming from the room above, we could not sleep at all.

Room Tip: Don ' choose this hotel if you travel with family.
  • Stayed: July 2013, travelled with family
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2  Thank Gaby121965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

I recently stayed there for two nights with my boyfriend and I found the place to be brilliant. The location was ideal and the hotel itself was exceptional. The staff were over friendly and over helpful and there is nothing that I can really fault with it. We were provided with more than enough and the price was very reasonable. I would stay here again.

  • Stayed: August 2013, travelled as a couple
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1  Thank Aibhin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lawrence1601, Owner at Signature Living at Matthew Street, responded to this reviewResponded 1 July 2014

Dear Aibhin,

Thank you so much for taking the time to write your review.
We are glad that you have enjoyed your stay with us and the features of our accommodation which you can only find at Signature.

We appreciate your great comments regarding both our accommodation, Friendly staff and service. We look forward to your return to us here at Signature Living.

Many thanks

Katie Kenwright
Proprietor
Signature Living

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2013

Firstly we made our booking by telephone champagne suite with cocktails on arrival, 2 course evening meal and breakfast £100, which at first impressions was very good, however despite being told we would have email confirmation nothing arrived. To cut a long story short after many telephone calls asking for email confirmation and being told there was no booking in our names and being promised we would be called back within the hour with no call forthcoming and the money being already taken from our account (approx 8 calls in total over 2 weeks) we thought we had been scammed. Finally we rang and spoke to Faye the manager who promised an upgrade and we would be looked after and she confirmed our booking was there all along and they were upgrading their booking system which was causing problems (pitty that wasnt explained earlier and people had passed on our messages). Upon arrival, nice staff, warm welcome, room awful despite the upgrade. The bedroom had no blind up the window, the lounge blinds do not work, the sofa is at best disgusting so strained that I refused to sit on it. Our appartment 13 was huge but sectioned off as there were only two of us, the key pad lock to our section had no hasp so the door did not shut so just as well we were the only people in there. Our bedroom window with no blind or curtain over looked a fire escape festooned with cigarette ends (so clearly was in regular use), the window would not shut the catch was broken and air conditioning units were outside beneath. On inspection the manageress opened up another bedroom in the appartment which was adequate, (the shower head was crusted). At night there is lots of noise from the street below until 3am. The jacuzzi was ok. The hotel food not served as sold to us in the restaurant due to decorating was good however we were sat in the bar beside the toilet. The cocktails were good. Staff friendly. Perhaps the current upgrading has contributed to some of these issues however I think they need to have a very close look at the current problems. We have updated this review and added photos as we think it is important that tripadvisor readers are aware of issues. Our initial review was removed because we had not spesified Matthew Street Signature Living so we have added that information. Also once our review was posted the Signature Living manager Faye rang us (suddenly had our number to contact us) and offered us a return visit when they would look after us well at no cost to us if we removed our review from tripadvisor, our trip would be over 500 miles so we declined the offer and said we wanted good service in the first place and so we would not remove our review. Then we were offered our money back if we took down the review. The owner then contacted us the following day to see if we had decided to accept the offers. We explained that we would not compromise,and felt the integrity the integrity of trip advisor was more important.

  • Stayed: June 2013, travelled as a couple
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11  Thank 1Norfolkdumplings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2013

Stayed here this month in the moulin rouge apartment number 4. Room was amazing especially the double jacuzzi bath! Only downside was that there were no windows that could be opened so it was too warm. My boyfriend and I both woke up with blocked noses due to the lack of fresh air. We would stay again but would ask for a room with opening windows :) loved the stay! Staff were so helpful, especially Mary! Thanks signature living!!

  • Stayed: April 2013
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Thank Xxcexx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2013

There was a couple of us that went to stay in liverpool for the night,this place was soo amazing,i cant think of anything that was wrong with the apartment!! excellent service and very helpful staff:):)Would definitely say there again.!!

  • Stayed: February 2013, travelled with friends
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1  Thank bob j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lawrence1601, Owner at Signature Living at Matthew Street, responded to this reviewResponded 1 July 2014

Dear Bob,

Thank you so much for taking the time to write your lovely review.
Both the staff and myself are so happy to hear that you enjoyed your stay with us.
We hope to welcome you back again soon.

Many thanks

Katie Kenwright
Proprietor
Signature Living

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Signature Living at Matthew Street

Address: 9-11 Whitechapel, Liverpool L1 6DS, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Hotel Style:
Ranked #45 of 109 Speciality Lodging in Liverpool
Price Range: £171 - £942 (Based on Average Rates for a Standard Room)
Number of rooms: 4
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