When we first turned up to the property, my first thought was what have we let ourselves in for. There was security gates on the doors and the building sign said EMS security, with a little door at the side.
On entering I was more than a little surprised, the place was really nice, impeccably clean and the staff were incredibly friendly providing taxi numbers and waiting with us until we were picked up.
The shower in the room was clean and had shower gel and a modesty screen provided.
The kitchen was fully stocked with tea, coffee, milk, cereals, fruit, sliced bread and croissants.
We went on a bank holiday weekend and got stuck waiting for a taxi in Liverpool town centre for hours, we were freezing and shattered as we only arrived back at place around 7 in the morning, the staff put the heating up in the room for us advised we could help ourselves to tea and coffee and told the cleaner to visit our room last allowing us to sleep in for a few more hours.
I've paid double for a room and have not received the level of customer service I did here, great little place.
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