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“Antonia W "Disappointed"”

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Premier Inn Liverpool City Centre (Liverpool One) Hotel
Ranked #10 of 97 Hotels in Liverpool
Certificate of Excellence
Stoke-on-Trent, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Antonia W "Disappointed"”
Reviewed 20 February 2014

I had booked the Premier Inn so we could visit family and celebrate my daughters 16th birthday so was really looking forward to it.
I had stayed at Premier Inn before at London Euston and was very happy.The Liverpool One hotel was very disappointing.We were greeted to a strong smell of damp and urine as we entered the room and the towels smelled like chip fat.
As usual the bed was very comfortable but during the night something in the room kept making a loud boinging sound like metal contracting.Wasn't a great stay but it was situated in a great part of the city and should get points added for that.
We did raise the issue and we had more towels delivered but the smell remained as did the noise.
The staff were great and it was an enjoyable stay,just a shame the room was below parr.Plus the great night sleep guarantee wasn't honoured as we didn't sleep well.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank antonia w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 21 February 2014
Dear Guest

Many thanks for your feedback; I am sorry to hear that your stay was not an enjoyable one particularly as you where here to celebrate your daughters 16th birthday.
I’m pleased to hear you found the team to be great and it was still an enjoyable stay, however we don’t like any guest to leave unhappy, we do offer a good night guarantee, please call the hotel direct and ask reception to arrange that for you

I hope it doesn’t deter you from choosing Premier Inn Liverpool One in the future

Regards
Sharon Higham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (259)
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Torquay
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 February 2014

We booked our daughter to stay here for one night as she had an interview at Uni in Liverpool. The room was so comfortable and most importantly the staff were so helpful as she had problems with her printer and the staff there printed out her documents for her. She said she had an absolutely fantastic stay.

  • Stayed February 2014, travelled solo
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Helpful?
1 Thank Torqs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 21 February 2014
Dear Guest

Many Thanks for your lovely feedback; I hope your daughter did well in her interview, we look forward to welcoming you again soon

Regards

Sharon Higham
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 February 2014

Wanted to visit Liverpool city centre for some time, and we were looking for a central hotel. Found that the Premier Inn now has a hotel right where I wanted to be with a secure car park next door
Couldn't have asked for better
Nice warm friendly welcome and a quiet and comfortable room, Brilliant
Turned this visit into a great success

  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 18 February 2014
Dear Guest

Many Thanks for your lovely feedback, im glad to hear your stay was a success, we look forward to welcoming you again soon

Warmest Regards

Sharon Higham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
126 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 17 February 2014

We stayed her for 3 days as part of a short break. We really enjoyed the experience. The staff were excellent, the room was comfortable, breakfast was good, All in all well worth the money. The hotel is in an excellent location too, right in the centre, about a 7ish minute walk from Albert Dock, with lots of nice bars and restaurants round about it. We would recommend it, and would stay here again.
A word of warning: if you are driving here, follow the directions on the web site, as its a tricky place to find if you dont know the city. My husband ignored the directions, came off the M6 at a different Junction to the one recommended, and we promptly got lost! It took well over an hour of driving round Liverpool centre to find the hotel, by which time marital relations were decidedly fraught! The hotel itself has no parking, you park above the Tescos which is next door to the hotel. Drive just past the hotel and take the first left to enter the car park.

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
5 Thank Jakesmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 18 February 2014
Dear Guest

Many Thanks for your lovely informative feedback, we look forward to welcoming you again soon

Warmest Regards
Sharon Higham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oswaldtwistle, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 February 2014

My Husband and I stayed at this Premier Inn,,we choose it for the central location.The room its self was Spotless,,quite large,,and as is advertised the Bed is Brilliant,,,,never slept as well in any other hotel. We stayed for 2 nights and choose to book the Breakfast for both mornings,,im glad we did,,it was excellent,,plentyful as you could go back as many times as you wished.
Got to say Thank you Premier Inn,,the staff here was marvelous,,and we would not even consider booking any were else now ,,Keep up the good work.

Room Tip: we were on the 5th Floor really quiet.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shortytrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 18 February 2014
Dear Guest

Thank you for your lovely feedback, I am really pleased to hear you say “the Bed is Brilliant, never slept as well in any other hotel”, welcome to Premier Inn, we do have amazing beds and really proud as a brand

I do have a marvellous team and your comments are grateful

Regards
Sharon Higham
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 February 2014

I stayed here mid week with my mum as we were going to the theatre, this is a new hotel and very polished. We had a twin room on the 5th floor which was large and clean, tea and coffee making facilities and hair dryer in room, iron and ironing board available down the hall in a separate room. I liked that you had to use your room key to use the lifts and to get through the doors to enter the corridors on each floor, a nice bit of extra security. The hotel is next to Home Bargains (home and bargain if your scouse) to buy any bits and bobs you may have forgotten from toothbrushes to snacks and wine and it's much cheaper than the tesco which is close by too. We ate at the restaurant in the hotel for breakfast and dinner, the breakfast was very nice, lots of choice of both hot and cold foods, the second day was busier than the first and there was a bit of a wait for hot food to be replaced but was not too much of an issue, on the second night my mum ordered a steak but it was very tough, we told the waitress and it was replaced with a different cut of meat with no problems and she was very apologetic. The hotel in right in the heart of the city and within walking distance of all the major attractions. I would defiantly stay here again.

  • Stayed February 2014, travelled with friends
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Helpful?
Thank Twiggminger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 21 February 2014
Dear Guest

Many Thanks for your lovely informative feedback; we look forward to welcoming you again soon

Regards

Sharon Higham
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 February 2014

Stayed here for 1 night to watch a show. Security was excellent, room lovely spacious and clean. Staff very welcoming and genuinely wanting to help. Breakfast great. Will definitely stay here in future.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 18 February 2014
Dear Guest

Thank you for your feedback, I hope you enjoyed your show

Regards

Sharon Higham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Liverpool City Centre (Liverpool One) Hotel

Property: Premier Inn Liverpool City Centre (Liverpool One) Hotel
Address: 48 Hanover Street, Liverpool L1 4AF, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Liverpool City Centre (Liverpool One) Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of Liverpool City Centre, Liverpool One Premier Inn makes an ideal base for shopping at Liverpool One shopping centre and exploring the wealth of bars and restaurants within the city. Local attractions include the Albert Dock, Echo Arena, Tate Art Gallery and the Beatles story. Conveniently located for Liverpool Lime Street Station, the hotel offers Business and Leisure Travellers a great opportunity to stay in the Heart of Liverpools Vibrant City Centre. Our Liverpool One Premier Inn offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. Parking at nearby Q Park Multi story car park. ... more   less 

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