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Premier Inn Liverpool City Centre (Liverpool One) Hotel
Ranked #10 of 99 Hotels in Liverpool
Certificate of Excellence
Stranraer
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Return visit”
5 of 5 bubbles Reviewed 6 March 2014 via mobile

I decided to use this hotel to break our journey to and from an event in Birmingham, we stayed 2nd and 3rd of March 2014. Having stayed here three times before on work related visits during 2013. This visit was more for leisure, so my expectations were higher than perhaps I would have been if I hadn't stayed here before. Those expectations were not only met but exceeded. Found the room spotlessly clean, staff from reception to young Matt working the bar all friendly, chatty and above all helpful as I had found on all previous occasions. We were made to feel very welcome! Thank-you!

Stayed March 2014
Helpful?
Thank donmch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 11 March 2014
Dear guest

Many thanks for your lovely feedback, we value all our guests and it's so it amazing to know we exceeded your expectations, Matt will be delighted with a personal mention

Thank You

Sharon Higham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,098 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (256)
Date | Rating
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English first
Oxford, United Kingdom
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

Return visit to Premier on our way up to Scotland. As exiled Scousers living down south I can honestly say that the Staff at Hanover Street Premier Inn do this city proud. They are warm, friendly and extremely helpful from reception staff, housekeeping and restaurant staff they all work to a high standard worthy of a 5 star hotel. Rooms are clean, bathrooms spotless and a lovely dining area plus the breakfast was also very good. And at £29 for the night brilliant value for money.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsbeeandbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 6 March 2014
Dear Guest

Many thanks for your lovely feedback and acknowledging my amazing team, we look forward to welcoming you again soon

Regards
Sharon Higham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 March 2014

We stayed here as a family group with friends for a short break. My husband is very seriously disabled and we have had some horrible experiences with other hotels as anyone checking out my other reviews will see. This was just brilliant. The staff were falling over themselves to help, nothing was too much trouble and the breakfast was excellent and great value. My heart sank when we got there because, the bed was, contrary to what we had been assured, too low for the hoist - which we need to use to move my husband about - to fit under it. I went down to reception quite ready for a row only to be disarmed by a charming receptionist and a duty manager who apologised profusely, said that the message had somehow not got through and then produced a set of bed raisers which they have on the premises. This is the very first time we have come across a hotel which actually has a set of these even though they cost very little.

This set the tone for the rest of the stay. There was a small problem with the wet room and, given that we could not move out to another room without major inconvenience, the maintenance man offered to come in even though he was off duty. However the duty manager sorted it out himself.

I can say with confidence that I have paid far more in four star hotels for much less ritzy surroundings and infinitely worse service.

Our daughter is in university in Liverpool so we will definitely be back.

Bravo!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 6 March 2014
Dear Guest

Many thanks for your lovely feedback and acknowledging my amazing team, I'm really pleased that your stay was such an enjoyable one, your feedback is valuable and recommendations will be forwarded to our health & safety team, when you are next in Liverpool visiting your daughter please do call us direct, not all our accessible rooms have a wet room so we can arrange to have one available we can also have the risers on the bed prior to your arrival, we look forward to welcoming you again soon

Once again thank you for your lovely comments

Regards
Sharon Higham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Second time staying here.. Still excellent. Great location. Carly remembered us from last time which was so nice and asked us how our night was. Really great staff and the room was immaculate. Thank you for a brilliant stay.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bluehowlite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 6 March 2014
Dear Guest

Many thanks for your lovely feedback and a personal mention for Carli, she will be really please, we look forward to welcoming you again soon

Regards
Sharon Higham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Llandudno Junction, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 March 2014

Excellent hotel right in the heart of the city. Ideal for shopping trips or sight seeing. We stayed for one night whilst seeing a show.
Easy walking distance from the theatres.
Secure car park is next door. 24hrs costs £15 but hotel will give you a voucher which brings the price down to £10.50.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eifion O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 6 March 2014
Dear Guest

Many thanks for your lovely feedback, we look forward to welcoming you again soon

Regards
Sharon Higham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newtown, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

Excellent hotel great welcome very very comfortable and the food particularly the breakfast and dinner deal is a real bargain. The staff were all so helpful and courteous
At all times -
The breakfast is one of the best i have ever had at a hotel.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denyard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 6 March 2014
Dear Guest

Many thanks for your lovely feedback and acknowledging my amazing team, our breakfast really is delicious, we look forward to welcoming you again soon

Regards
Sharon Higham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 March 2014 via mobile

Arrived in Liverpool on train to Lime Street station and the Premier Inn is just a 5 minute walk away. Perfect location within Liverpool One for shopping and restaurants. The hotel is very clean and well maintained. Comfortable bed and nice bathroom. We had breakfast at the hotel which was good quality and hot. Would definitely stay again.

Stayed March 2014, travelled as a couple
Helpful?
Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this review, 6 March 2014
Dear Guest

Many thanks for your lovely feedback, we look forward to welcoming you again soon

Regards
Sharon Higham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Liverpool City Centre (Liverpool One) Hotel

Property: Premier Inn Liverpool City Centre (Liverpool One) Hotel
Address: 48 Hanover Street, Liverpool L1 4AF, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #10 of 99 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Liverpool City Centre (Liverpool One) Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of Liverpool City Centre, Liverpool One Premier Inn makes an ideal base for shopping at Liverpool One shopping centre and exploring the wealth of bars and restaurants within the city. Local attractions include the Albert Dock, Echo Arena, Tate Art Gallery and the Beatles story. Conveniently located for Liverpool Lime Street Station, the hotel offers Business and Leisure Travellers a great opportunity to stay in the Heart of Liverpools Vibrant City Centre. Our Liverpool One Premier Inn offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. Parking at nearby Q Park Multi story car park. ... more   less 
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