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“Perfectly central with friendly staff”

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Premier Inn Liverpool City Centre (Liverpool One) Hotel
Ranked #13 of 100 Hotels in Liverpool
Certificate of Excellence
Reviewed 16 April 2014

From an excellent reception, friendly and efficient , to tasty breakfast, this hotel punches above it's weight as an Inn.cosy rooms, no noise except bathroom fan (which goes off with light switch) to very tasty breakfasts (best sausages ever) . Step outside to the new centre of Liverpool. A myriad of shops, restaurants, pubs, and visitor attractions all walkable within 5 mins.not 5 star but fantastic for an Inn or basic travel style hotel.

  • Stayed: April 2014
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1  Thank deefromcork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 20 April 2014

Dear guest

Many thanks for taking the time to write a review, I'm glad you enjoyed your stay with us, we look forward to welcoming you again soon

Warmest regards

Sharon Higham
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,897 - 1,903 of 2,435 reviews

Reviewed 16 April 2014

Premier Inn, Liverpool one, very good location, close to bars, clubs, and close enough to Echo Arena. Comfortable bed, good breakfast and very good service by friendly staff who went out of their way to help, especially Christine

Room Tip: Choose a high floor room
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  • Stayed: April 2014, travelled as a couple
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1  Thank Geraint D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 20 April 2014

Dear guest

Many thanks for taking the time to write a review, I'm glad you enjoyed your stay with us, we look forward to welcoming you again soon

Christine will be delighted with a personal mention

Warmest regards

Sharon Higham
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

This is in an excellent place to access all of the cities attractions, we had an enjoyable 5 night stay apart from the first morning being woken by a door continuously slamming shut at least 20 times within an hour. When I looked out of the room I spotted a member of the housekeeping team who advised me that the linen room was next to us as she was talking to me the door slammed closed again proving my point. I reported this to reception staff who immediately moved us to another room. After we moved we never heard another noise during our stay even though there was large groups staying for hen/stag parties and football supporters for the big Liverpool game.

All of the staff were very friendly but a special mention must go to the lovely housekeeping staff who kept the rooms well stocked and clean each day, even taking the time to pass the time of day with you.I would like to thank them for being so kind in helping to move our stuff to our new room. They do a good job and it is such a bonus to meet such friendly people who are happy to spare you a few minutes of their time even though they are very busy.

I would highly recommend this hotel to anyone who wants a good location to stay in and who likes a quite night. The security is extremely good and makes you feel safe in your bed and while walking around the hotel late at night. Keep up the excellent work and a big thank you for an enjoyable stay I will be recommending your hotel to family and friends, I will be using premier inn again.




  • Stayed: April 2014, travelled with friends
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1  Thank julieMLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 20 April 2014

Dear guest

Many thanks for taking the time to write a review, I'm glad you enjoyed your stay with us, I'm sorry to hear you initially had an issue but pleased we could resolve it for you, the housekeeping team will be delighted to get a mention

we look forward to welcoming you again soon

Warmest regards

Sharon Higham
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

My last visit here was to say I was disappointed,this visit could not fault anything,from the minute we arrived the customer service from all staff was excellent, food was to a very high standard, room lovely and quite, thanks for making our visit to liverpool even better, would not stay anywhere else when we next visit

  • Stayed: April 2014, travelled with friends
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Thank Jll P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 20 April 2014

Dear guest

Many thanks for taking the time to write a review, I'm glad you enjoyed your stay with us, we look forward to welcoming you again soon

Warmest regards

Sharon Higham
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014 via mobile

Perfect location nice hotel helpful staff rooms are well kept and spotless ... Beware of the lift doors though if they close on you ... They hurt! Had a great offer on for breakfast and evening meal well worth a look ... They also lock away your luggage after check out if needed.

Stayed: March 2014, travelled with friends
Thank cayenne1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 20 April 2014

Dear guest

Many thanks for taking the time to write a review, I'm glad you enjoyed your stay with us, we look forward to welcoming you again soon

Warmest regards

Sharon Higham
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014 via mobile

We arrived when a massive football game was going on which we were unaware of, so this meant the hotel was very busy. On arrival greeted by very friendly staff. We were allowed to leave our bags in a safe room until we were able to check in. Our room was lovely and clean. We had a few issues which we reported. We had a very sleepless night due to doors banging and people running up and down the hall way. We were told that if on our second night we still had issues we were to call the fix it line. We also reported a very noisy aircon unit, and loose tiles in the floating ceiling. Also the bed wasn't as comfortable as other premier inns. The next night and early morning again was very noisy and when we tried to call the fix it line, all the phone lines were down. We spoke to the receptionist who was very kind and refunded part of our stay. The location is fantastic and the staff were excellent. It was just such a shame about the noise. Having stayed in other hotels in this chain it hasn't put me off but it would have been nicer to have the same experience as we've had in other locations.

Stayed: April 2014, travelled with friends
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 20 April 2014

Dear guest

Many thanks for taking the time to write a review, I'm sorry you found the hotel to be noisy during our peak time, we did have 5 on during the night as we do with every key event so a person can patrol each floor, sometimes guest will come out of their rooms and cause distribution, I'm sorry to hear this has been the case, doors in the corridor are securely propped open to avoid door slamming but unavoidable if other guest do it with bedrooms doors and intent to cause noise


I hope we can look forward to welcoming you again soon

Warmest regards

Sharon Higham
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

A lovely stay at the Premier Inn in Liverpool. It really was just like the TV Advert. We were very impressed with everything. The staff are so welcoming together with great smiley service and we certainly had a great nights sleep - very impressed and will certainly book again

  • Stayed: April 2014, travelled as a couple
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1  Thank Morris730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sha12375, General Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 20 April 2014

Dear guest

Many thanks for taking the time to write a review, I'm glad you enjoyed your stay with us, we look forward to welcoming you again soon

Sorry we couldn't have Lenny at the hotel to make it even more like the advert, maybe next time !!

Warmest regards

Sharon Higham
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Liverpool City Centre (Liverpool One) Hotel

Address: 48 Hanover Street, Liverpool L1 4AF, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 100 Hotels in Liverpool
Price Range: £53 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Liverpool City Centre (Liverpool One) Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of Liverpool City Centre, Liverpool One Premier Inn makes an ideal base for shopping at Liverpool One shopping centre and exploring the wealth of bars and restaurants within the city. Local attractions include the Albert Dock, Echo Arena, Tate Art Gallery and the Beatles story. Conveniently located for Liverpool Lime Street Station, the hotel offers Business and Leisure Travellers a great opportunity to stay in the Heart of Liverpools Vibrant City Centre. Our Liverpool One Premier Inn offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. Parking at nearby Q Park Multi story car park. ... more   less 
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