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“excellent location”

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Premier Inn Liverpool City Centre (Liverpool One) Hotel
Ranked #11 of 98 Hotels in Liverpool
Certificate of Excellence
Reviewed 8 July 2014

very central location ideal for nightlife and shops.
staff very friendly and room clean and in good condition.
Very secure hotel.
Advantange of luggage room which other budget hotels do not provide and discount on car park which is next door.
second time stayed there will stay again

  • Stayed: July 2014, travelled with friends
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Thank WaspieChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alison r, Guest Relations Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 13 July 2014

We would like to thank you for your recent review, we are glad to hear you felt secure and yes our location is amazing for city centre exploring, it's great that this is not your first visit and we look forward to welcoming you back very soon!
Regards
Alison Ryan

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1,634 - 1,640 of 2,315 reviews

Reviewed 7 July 2014

Ideal location to see the city on foot ,being able to park the car next door in Q park. and then get a 1/3 off discount voucher when you check out . Nice modern room in which every thing worked as it should,.very nice breakfast where there is a very big choice of food & drink.

Stayed: July 2014, travelled with family
Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alison r, Guest Relations Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 8 July 2014

Thank you for your recent feedback, we are very proud of our great value all you can eat breakfast, and it's great to hear you enjoyed are wide choice of hot and cold food and drinks. Our location is great for guests wanting to visit the city via foot, but the car park is ideal if bringing a car with you for during you stay.
We hope to welcome you back soon and thank you again for your feedback!
Alison Ryan

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Reviewed 7 July 2014

We've stayed here a couple of times for theatre visits and the hotel is very good. From reception, through house-keeping and on to the restaurant, the level of customer service is very high. Staff are friendly and smile when they see you (this is suprisingly rare in the hotel sector!).
The hotel is clean and modern, facilities are very good and the location is perfect for the City Centre / Liverpool One / tourist attractions.
There's no on-site car park but the Q- Park next door is safe and a hotel voucher means 24-hour parking is only £10.50.
The only possible downside is that the value prices and location mean that the hotel also attracts groups on hen/stag do's. These can be noisy (but no trouble) and reception make a point of rooming them on the lower floors to minimise late-night disturbance.

We'll definitely stop here again.

Room Tip: Families should ask for a room on the upper floors
See more room tips
  • Stayed: July 2014, travelled with family
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Thank Sharpy0507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alison r, Guest Relations Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 8 July 2014

Thank you for reviewing our hotel and your feedback about all our team is great to hear. The aim of all our team members in all departments is to give the highest levels of customer service and really make our guests feel brilliant during all parts of their stay.
The hotel attracts all type of visitors and we plan are arrivals to insure all guests get a good nights sleep! It's great to hear you will visitings us again and we look forward to welcoming you very soon,
Thanks
Alison Ryan

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Reviewed 6 July 2014

Stayed in this hotel for 2 nights on a hen party. Had a twin room which contained one double and a single bed. Excellent location and really friendly staff when we checked in very late on a Friday night. A few marks on the ceiling and walls of the room. Parking details were not made particularly clear on the website and when I attempted to phone in advance for more details I could not get through. I may have missed some information somewhere but we parked in the Liverpool One Q Park (due to the name similarity) when the Hanover Street Q Park was much closer and would have also meant money off from the hotel.

  • Stayed: July 2014, travelled with friends
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1  Thank ssum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alison r, Guest Relations Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 8 July 2014

Thank you for taking the time to review our hotel, it's great to give the reception team feedback that you found them friendly on check in. The hotel is now over 18months old and we will start the process of redecorating a percentage of our rooms to insure our high standards are meant for every guest this summer.
I am sorry to hear you where unable to contact the site directly before your visit, our phone lines are incredible busy and we strive to answer all calls, it disappointing to hear we where unable to answer you car park question before your arrival. We hope that you choose to stay with us again very soon!
Thanks
Alison Ryan

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Reviewed 6 July 2014

I stayed in this hotel on the 29th June 2014. The hotel was lovely and clean room very up to date. The staff in this hotel was pleasant,polite and very attentive. I would recommend this hotel to any of my friends and family who are travelling to Liverpool

  • Stayed: June 2014, travelled as a couple
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Thank Shirley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alison r, Guest Relations Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 8 July 2014

Thank you so much for the great feedback about our team and rooms, it's great to hear that you would recommend are hotel to friends and family, as this is always the best feedback we could receive.
We hope to welcome you back very soon!
Thanks
Alison Ryan

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Reviewed 5 July 2014 via mobile

Ok so you know what you're going to get with this chain - that's the beauty of them! The reception welcome rivalled 5 star places. Good clean well appointed room. A great little bar and restaurant in site. Best of all - only a couple of minutes walk to the Mersey and the Albert Dock complex - and the rest if the city centre of course.

Stayed: July 2014
Thank LorenzoVisentin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alison r, Guest Relations Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 8 July 2014

Thank you so much for taking the time to review our hotel after your recent visit, we are glad you found us to are normal high standards and are location is amazing for all city centre visitors and shopping. Our bar and restaurant team really enjoying seeing all of our guests during their visit and we hope you choose to stay with us again very soon,
Thanks
Alison Ryan

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Reviewed 3 July 2014

Seriously this is a Premier Inn...you expect it to be clean..the carpet photos didn't develop but I can upload them, they are blurry but obviously hadn't been hoovered...I mean maybe a few parties but needed a better clean. Annoyed I spent extra to stay in a premier on my own to be safe. It really lacked the normal atmosphere I have grown to love with this chain....could be because it was in the middle of a big city but was disappointed. If Premier Inn's didn't cost more than the average hotel I would have been OK with the hotel but because I paid Premier Inn price I expected better!

  • Stayed: July 2014, travelled solo
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Thank Lynn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alison r, Guest Relations Manager at Premier Inn Liverpool City Centre (Liverpool One) Hotel, responded to this reviewResponded 4 July 2014

I’m really sorry to hear how disappointed you where with your most recent stay and I am sorry that you felt unsafe and that the hotel did not have the atmosphere you expected. We do have a manager on site at all times and incurrence our guests to give feedback to reception and the on site manager if they need any assistance at anytime.
I would appreciate you calling me at your nearest convenience so I can look into this matter in more detail for you

We want each of our guests to leave Liverpool One having an enjoyable stay and booking to return.

I look forward to speaking to you soon

Regards

Alison Ryan

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Additional Information about Premier Inn Liverpool City Centre (Liverpool One) Hotel

Address: 48 Hanover Street, Liverpool L1 4AF, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 98 Hotels in Liverpool
Price Range: £50 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Liverpool City Centre (Liverpool One) Hotel 3*
Number of rooms: 185
Official Description (provided by the hotel):
Located in the heart of Liverpool City Centre, Liverpool One Premier Inn makes an ideal base for shopping at Liverpool One shopping centre and exploring the wealth of bars and restaurants within the city. Local attractions include the Albert Dock, Echo Arena, Tate Art Gallery and the Beatles story. Conveniently located for Liverpool Lime Street Station, the hotel offers Business and Leisure Travellers a great opportunity to stay in the Heart of Liverpools Vibrant City Centre. Our Liverpool One Premier Inn offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. Parking at nearby Q Park Multi story car park. ... more   less 
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