First things first: I got a total refund after I sent emails to complain about the bad service. The rooms are clean, the beds and pillows are comfortable; you can have a good night sleep because it is quiet; there is a car park nearby and you get a discount from the hotel. The lady who cleans the room on the 3rd floor was very helpful and tried to resolve the problem.
The problem was that one of the beds was not ready and I had to make it. I asked reception to give us another room and they said they didn't have any available and that it was not a problem to make the bed. The bed should have been ready by 3:00pm. When I complained the next day about the noise, they failed to resolve the problem.
All in all, terrible reception staff.
- Official Description (provided by the hotel):
- Located in the heart of Liverpool City Centre, Liverpool One Premier Inn makes an ideal base for shopping at Liverpool One shopping centre and exploring the wealth of bars and restaurants within the city. Local attractions include the Albert Dock, Echo Arena, Tate Art Gallery and the Beatles story. Conveniently located for Liverpool Lime Street Station, the hotel offers Business and Leisure Travellers a great opportunity to stay in the Heart of Liverpools Vibrant City Centre. Our Liverpool One Premier Inn offers everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. Parking at nearby Q Park Multi story car park. ... more less
- Reservation Options:
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